If you were sitting next to Doug Parker in F, what do you say/talk about?
Nov 1, 2017, 7:33 am
#49
Original Poster
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Rather than be snarky (if one really had the guts), I would ask him why they don't use Mystery Shoppers, and wait for a response.
My personal suspicion is either the unions would go absolutely ape poo poo over an Impartial initiative which does not benefit them, but monitors performance (to make sure all them actually do their job). Or management isn't really interested. Or both.
UA used Mystery shoppers in the 80's. FAs used to call them "Ghostriders" and absolutely HATED them, but service improved. An even better reason to use them today, if
you care about your product and service.
Last edited by Dallas49er; Nov 2, 2017 at 6:59 am
Nov 1, 2017, 11:42 am
#50
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Nov 1, 2017, 11:51 am
#51
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
Nov 1, 2017, 11:58 am
#52
Suspended
Join Date: Sep 2014
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Posts: 18,877
LOL
We know Mystery Shoppers are supposed to be a mystery when they are hired to "survey" various services, be it retail environments, flying etc. The cabin crews are not supposed to know who these people are. If they do, it's because someone shared that info and thus the value of the data gathered on those flights is not accurate - either because some crews provided better service than normal or the angry crew threw a temper tantrum and made sure the shopper had a negative experience.
I might consider it a fun weekend to fly AA coach DFW-HKG as long as I was suitably entertained.
....
Rather than be snarky (if one really had the guts), I would ask him why they don't use Mystery Shoppers, and wait for a response.
My personal suspicion is either the union would go absolutely ape poo poo over an Impartial initiative that monitors performance (make all them actually do their job correctly) and which does not benefit them, or management isn't really interested. Or both.
UA used Mystery shoppers in the 80's. FAs used to call them "Ghostriders" and absolutely HATED them, but service improved. An even better reason to use them today, if
you care about your product and service.
Rather than be snarky (if one really had the guts), I would ask him why they don't use Mystery Shoppers, and wait for a response.
My personal suspicion is either the union would go absolutely ape poo poo over an Impartial initiative that monitors performance (make all them actually do their job correctly) and which does not benefit them, or management isn't really interested. Or both.
UA used Mystery shoppers in the 80's. FAs used to call them "Ghostriders" and absolutely HATED them, but service improved. An even better reason to use them today, if
you care about your product and service.
We know Mystery Shoppers are supposed to be a mystery when they are hired to "survey" various services, be it retail environments, flying etc. The cabin crews are not supposed to know who these people are. If they do, it's because someone shared that info and thus the value of the data gathered on those flights is not accurate - either because some crews provided better service than normal or the angry crew threw a temper tantrum and made sure the shopper had a negative experience.
I might consider it a fun weekend to fly AA coach DFW-HKG as long as I was suitably entertained.
Nov 1, 2017, 3:58 pm
#54
Join Date: May 2001
Location: Katy, TX
Programs: AA - PLT(2MM); DL - PM(2MM); Hilton - Gold; Marriott Bonvoy- Titanium; Hyatt - Platinum
Posts: 1,718
I'd ask him to recite the school chant of his undergraduate institution since we both attended the same college, albeit about 20 years apart.
Nov 1, 2017, 8:41 pm
#55
Original Poster
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
LOL
We know Mystery Shoppers are supposed to be a mystery when they are hired to "survey" various services, be it retail environments, flying etc. The cabin crews are not supposed to know who these people are. If they do, it's because someone shared that info and thus the value of the data gathered on those flights is not accurate - either because some crews provided better service than normal or the angry crew threw a temper tantrum and made sure the shopper had a negative experience.
...
be on board.
Nov 2, 2017, 7:17 am
#59
Original Poster
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Then he is't very good at it, unless he just started.
Rather than be snarky (if one really had the guts), I would ask him why they don't use Mystery Shoppers, and wait for a response.
My personal suspicion is either the unions would go absolutely ape poo poo over an Impartial initiative which does not benefit them, but monitors performance (to make sure all them actually do their job). Or management isn't really interested. Or both.
UA used Mystery shoppers in the 80's. FAs used to call them "Ghostriders" and absolutely HATED them, but service improved. An even better reason to use them today, if
you care about your product and service.
Rather than be snarky (if one really had the guts), I would ask him why they don't use Mystery Shoppers, and wait for a response.
My personal suspicion is either the unions would go absolutely ape poo poo over an Impartial initiative which does not benefit them, but monitors performance (to make sure all them actually do their job). Or management isn't really interested. Or both.
UA used Mystery shoppers in the 80's. FAs used to call them "Ghostriders" and absolutely HATED them, but service improved. An even better reason to use them today, if
you care about your product and service.
LOL
We know Mystery Shoppers are supposed to be a mystery when they are hired to "survey" various services, be it retail environments, flying etc. The cabin crews are not supposed to know who these people are. If they do, it's because someone shared that info and thus the value of the data gathered on those flights is not accurate - either because some crews provided better service than normal or the angry crew threw a temper tantrum and made sure the shopper had a negative experience.
I might consider it a fun weekend to fly AA coach DFW-HKG as long as I was suitably entertained.
We know Mystery Shoppers are supposed to be a mystery when they are hired to "survey" various services, be it retail environments, flying etc. The cabin crews are not supposed to know who these people are. If they do, it's because someone shared that info and thus the value of the data gathered on those flights is not accurate - either because some crews provided better service than normal or the angry crew threw a temper tantrum and made sure the shopper had a negative experience.
I might consider it a fun weekend to fly AA coach DFW-HKG as long as I was suitably entertained.
Or the F flight attendant does the meal service at the speed of light, including pick up, and sits down and reads for the rest of the flight, or hides behind the curtain, never to be seen again, until final approach, after "forgetting" to bring you your coat.
