Can I remove cancelled bookings from the AA mobile app?
Oct 20, 2017, 2:29 am
#1
Original Poster
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,765
Can I remove cancelled bookings from the AA mobile app?
Been booking a few redemption flights of interest and then cancelling some as better ones appear.
I've now got a few extra bookings in the AA app that are clogging things up.
i.e. 2 on the same day, same destination but different times.
So, is there a way of removing these manually (short of uninstalling / reinstalling the app) or do they just drop off after a certain period of time?
I've now got a few extra bookings in the AA app that are clogging things up.
i.e. 2 on the same day, same destination but different times.
So, is there a way of removing these manually (short of uninstalling / reinstalling the app) or do they just drop off after a certain period of time?
Oct 20, 2017, 8:51 am
#3
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
I ran into the same issue a few months ago.
That doesn't work. In my case the reservations are gone from the website but they're still there on the app after several months. There doesn't appear to be a solution for this one...
https://www.flyertalk.com/forum/28674109-post312.html
You have to go to My Trips on aa.com and remove them from the list there. Then refresh your app and they will be gone.
https://www.flyertalk.com/forum/28674109-post312.html
Oct 20, 2017, 9:23 am
#5
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
It never showed up in 'My Trips' as it wasn't mine.
I couldn't uncheck the 'show on home screen' button since the reservation wouldn't actually load (having been cancelled).
It simply disappeared after the dates of travel.
Oct 20, 2017, 9:55 am
#7
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Oct 21, 2017, 10:40 am
#8
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 964
I went through this with an award trip I booked for my husband which we then cancelled. I had added it to my app's home screen and after cancelling it, it stayed there, and even sent me check-in notifications. Getting check-in reminders was the most unsettling bit since it really made it seem like it hadn't actually been cancelled.
It never showed up in 'My Trips' as it wasn't mine.
I couldn't uncheck the 'show on home screen' button since the reservation wouldn't actually load (having been cancelled).
It simply disappeared after the dates of travel.
It never showed up in 'My Trips' as it wasn't mine.
I couldn't uncheck the 'show on home screen' button since the reservation wouldn't actually load (having been cancelled).
It simply disappeared after the dates of travel.
What is this ‘show on home screen’ button you are referring to? I have never seen that in the app.
Oct 21, 2017, 11:08 am
#9
Original Poster
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,765
I've no way of logging out of the app.
Tried uninstalling and then reinstalling and all the bookings came back.
Had a look through my phone and can't find anything to do with AA unless it's some obscure file or cookie hidden somewhere.
Added:
On my Samsung Galaxy S8+
Make sure the app is installed.
Go to settings, apps, click on the app, storage, clear cache.
That seems to have done it.
Tried uninstalling and then reinstalling and all the bookings came back.
Had a look through my phone and can't find anything to do with AA unless it's some obscure file or cookie hidden somewhere.
Added:
On my Samsung Galaxy S8+
Make sure the app is installed.
Go to settings, apps, click on the app, storage, clear cache.
That seems to have done it.
Last edited by xenole; Oct 21, 2017 at 11:15 am
Oct 21, 2017, 11:13 am
#10
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
If you view a trip that you've added to your home screen, but are not on (the flight could be for a family member, etc), swipe up from the bottom and you should see "Save trip to home screen." If it is on your home screen, the option should be selected.