AA used my systemwide upgrade for Premium Economy "upgrade"
Oct 19, 2017, 3:40 pm
#1
Original Poster
Join Date: Jan 2016
Location: Honolulu, HI / San Francisco, CA
Programs: AA EXP, Alaska MVP 75k, IHG Spire, Hyatt Globalist
Posts: 277
AA used my systemwide upgrade for Premium Economy "upgrade"
I was flying from CDG to DFW in July. When I checked into Admiral Lounge, they said to me that economy was full and asked me if I wanted to move to Premium Economy cabin and said today is my "lucky day".
Today I just called AA rep to try and apply system-wide upgrade to some future flights and they tell me that I already used certificate back in July and don't have any left. So evidently they used system-wide upgrade for me to goto Premium Economy without ever telling me.
I am filing discrepancy with AAdvantage... hopefully will get this overturned. I'll report back as to whether this is successful on this.
Today I just called AA rep to try and apply system-wide upgrade to some future flights and they tell me that I already used certificate back in July and don't have any left. So evidently they used system-wide upgrade for me to goto Premium Economy without ever telling me.
I am filing discrepancy with AAdvantage... hopefully will get this overturned. I'll report back as to whether this is successful on this.
