Disgusting Discrimination (allegation) on Flight 996
Oct 20, 2017, 2:22 am
#31
Join Date: Jan 2017
Posts: 790
It's very difficult to discern on an Internet forum if someone is simply always the victim in their life, or if they seriously got discriminated against. I'm not walking in their shoes, who am I?
However it's impossible to argue there are not LOTS of people always "being the victim" in this world.
Oct 20, 2017, 3:32 am
#32
Join Date: Mar 2012
Location: London, UK
Programs: BA Executive Club (Silver), Le Club Accor (Silver)
Posts: 680
Could this be related to the "passengers must not congregate in the aisles or around the toilets" announcement I've heard on AA and occasionally other airlines? Perhaps the FA deems two people waiting for the same toilet to be congregating and wanted to split them up?
Oct 20, 2017, 5:04 am
#33
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,240
I want to know what the FA said when the OP asked her why she didn't offer the other bathroom to the gentleman in line. Oh wait.
Oct 20, 2017, 5:37 am
#35
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I said 9A. She then told me to go to the bathroom in the back of the plane. The flight attendant next to her corrected her, but she continued to insist twice that I should go to the back of the plane.
I've had FAs tell me that I must use the lav on my own side of the plane, i.e. I can't cross over to the other aisle. It's rare, but it happens. We must allow people to make mistakes.
Finally she realized that I would not go to the back of the plane. She then sternly told me I should go to the bathroom across the hallway. I said that I wanted to wait for this bathroom because I was next in line. She sternly directed me to go to the other bathroom, and she stated that there was no one in that bathroom. When I got there the bathroom was occupied and it had been all along. She lied to me.
The gentleman who was in line behind, got to use the bathroom before me.
Almost everyone knows what a line or queue is. People should know how a queue operates. If you see a queue you want to join, it's easy to know where to join: at the END. You never insert yourself into the middle of a queue. Likewise, when it's time to fetch the next person from the queue, everyone knows that it's always the first in line. I have very little sympathy for queue jumpers.
I feel that I was victimized ...
... by a bully who targeted me for my race as well as for reverse discrimination regarding gender.
The crew in the AA Business class on the flight staff was well aware of the issue and they can identify her.
As a diverse female professional and mother of 2 diverse daughters, I cannot allow this to take place. As a human being I cannot allow this type of abuse to be tolerated anywhere.
At school I tell my kids to stand up to bullies and if someone is bullying somebody else, they should call them out.
Not only was there a bully among AA Flight 996 crew ...
I sent my complaint to AA Customer Relations, and they were completely dismissive. IS THERE ANY WAY TO ESCALATE THIS?
I really don't want to fly American ever again with how they have addressed this. That woman needs to be accountable for her actions.
Last edited by CloudCoder; Oct 20, 2017 at 6:16 am
Oct 20, 2017, 5:42 am
#36
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,222
Oct 20, 2017, 6:04 am
#37
Join Date: Jul 2011
Posts: 2,313
seeing people use this whole race-victimhood complaint for any little incident of hurt feelings is getting so annoying. save it for something real.
example...
OP: claiming the FA "lied" to you about the other bathroom being empty...So she was wrong, it was occupied. Probably someone slipped in unnoticed while you were getting into your race war with the FA. She made a mistake and you got to go next. Lose the chip on your shoulder.
example...
OP: claiming the FA "lied" to you about the other bathroom being empty...So she was wrong, it was occupied. Probably someone slipped in unnoticed while you were getting into your race war with the FA. She made a mistake and you got to go next. Lose the chip on your shoulder.
Oct 20, 2017, 6:58 am
#38
formerly PHLGrump
Join Date: Apr 2015
Location: PHL
Posts: 99
Have you tried contacting AA? If so, what did they say?
Oct 20, 2017, 7:42 am
#39
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
This qualifies as a thread for the "stupidest thing you can complain about".
Seriously OP, you were offended that they told you to use a different lav because the one you were waiting for was in use?
Grow up. (If you are even real)
Seriously OP, you were offended that they told you to use a different lav because the one you were waiting for was in use?
Grow up. (If you are even real)
Oct 20, 2017, 7:55 am
#40
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
Ms. Perry
We are a forum for frequent travelers who exchange ideas. This is not a way to contact American Airlines.
I'm not sure what to say of your experience as I was not there. I will say that some of us, including myself, sometimes make conclusions based on perceptions that might not be fully accurate.
I don't understand why you believe there was some form of discrimination. In my experience, most of the passengers in business on AA flights to/from deep South America are Hispanic. When I traveled on AA in business to Hong Kong, I believe most of the other passengers were Asian. As these flights are overnight, many people are dressed very casually, so I don't think there would be much perception of clothing.
Sometimes, however, some of the flight attendants on long haul AA flights can get cranky. I wasn't particularly happy with the service I had on a recent long haul flight. The flight attendant ignored me and I had to go to the galley anytime I wanted anything but I don't think it was because I was a white guy.
We are a forum for frequent travelers who exchange ideas. This is not a way to contact American Airlines.
I'm not sure what to say of your experience as I was not there. I will say that some of us, including myself, sometimes make conclusions based on perceptions that might not be fully accurate.
I don't understand why you believe there was some form of discrimination. In my experience, most of the passengers in business on AA flights to/from deep South America are Hispanic. When I traveled on AA in business to Hong Kong, I believe most of the other passengers were Asian. As these flights are overnight, many people are dressed very casually, so I don't think there would be much perception of clothing.
Sometimes, however, some of the flight attendants on long haul AA flights can get cranky. I wasn't particularly happy with the service I had on a recent long haul flight. The flight attendant ignored me and I had to go to the galley anytime I wanted anything but I don't think it was because I was a white guy.
I've been a frequent traveler between JFK and Sao Paulo for the last four years. My son is in a bi-racial relationship with a Brazilian (with bi-racial children) and his family has traveled between our countries frequently. In my experience (24 flights in J/F and one in Y), the vast majority of pax on the flights have been Brazilian. Very few Americans other than biz people.
In fact, I believe I was the only American on one flight last year (77W).
While I have been a witness to racial discrimination in Brazil (by Brazilians), I have seen nothing but excellent service and respect from the flight attendants. My son has also been nothing but complimentary about the service provided by the AA FAs.
Perhaps it really was a misunderstanding that escalated due the long, overnight flight. I know how it feels to wake up 6 or 7 hours into a 10 hour flight to or from deep South America. You just don't feel great. Might I suggest you take a deep breath and consider your actions?
Oct 20, 2017, 8:04 am
#41
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Unfortunately the first contact with many companies result in an excuse for the error without wanting to do the work needed to investigate the issue or submit a trouble ticket to get someone to resolve it. I blame the bean counters that try to put a dollar value on support and push for the CSRs to clear calls quickly.
Most times if you respectfully push back on your complaint you get someone to actually look at what happened and deal with the issue. AA is particularly bad about this with shooting back an answer that is not even related to the complaint (I've seen instructions on how to use the window shade when complaining about the lack of airflow from the vents). Do cut the complaint down to what actually happened and do not insert your presumptions as to why (racist actions) since you're only guessing. Had there been specific statements, that would be different.
Good luck getting someone to listen.
Most times if you respectfully push back on your complaint you get someone to actually look at what happened and deal with the issue. AA is particularly bad about this with shooting back an answer that is not even related to the complaint (I've seen instructions on how to use the window shade when complaining about the lack of airflow from the vents). Do cut the complaint down to what actually happened and do not insert your presumptions as to why (racist actions) since you're only guessing. Had there been specific statements, that would be different.
Good luck getting someone to listen.
Oct 20, 2017, 8:17 am
#42
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,819
The OP's profile on Flyertalk says this:
That does not seem to jive with the jist of the complaint.
About marinaperry
Country of Residence
US
Gender
Male
Country of Residence
US
Gender
Male
Oct 20, 2017, 9:18 am
#44
Join Date: Jul 2011
Location: Northeast USA
Programs: AA Kryptonite
Posts: 93
Don't feed the trolls.
Oct 20, 2017, 9:39 am
#45
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
