Seat map unavailable. Please check back. Error
Oct 9, 2017, 2:11 pm
#1
Original Poster
Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,881
Seat map unavailable. Please check back. Error
Looking at AA64 JFK-ZRH on 12/26/17 and have been getting this error for the last few weeks. Go a day forward and backward in the schedule and get a seat map just fine. Also does not load on ExpertFlyer or other sources. Any ideas what could be going on here? Would like to select seats. Thanks in advance!
Oct 9, 2017, 2:31 pm
#3
Original Poster
Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,881
Oct 12, 2017, 1:06 pm
#4
Join Date: Jul 2011
Location: DFW
Programs: AA EXP
Posts: 83
Usually this is because they are expecting an equipment change, but they can't put the new map up until it's official. I have had this happen numerous times when booking flights and sometimes well afterward. The phone folks are usually of little or no assistance. You can go ahead and book the ticket and then check daily for your seat map in the days and weeks following... I once had booked a TA trip with connections for a client and it wasn't until a few days before trip that I could pick their seats for the last TA leg. But because of this tendency by AA during a time when so many planes are being retrofitted and swapped on and off routes, I make it a point to monitor my seat even after I have already selected and/or paid for it. There have been other occasions where an equipment swap has been made and they will never notify you of that. If you are picky like I am, you will be none too pleased if your carefully chosen MCE seats or your nice single (rare) pair of coach seats suddenly turns into something else entirely.
Oct 12, 2017, 1:09 pm
#5
Original Poster
Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,881
Usually this is because they are expecting an equipment change, but they can't put the new map up until it's official. I have had this happen numerous times when booking flights and sometimes well afterward. The phone folks are usually of little or no assistance. You can go ahead and book the ticket and then check daily for your seat map... But because of this tendency by AA during a time when so many planes are being retrofitted and swapped on and off routes, I make it a point to monitor my seat even after I have already selected and/or paid for it. There have been other occasions where an equipment swap has been made and they will never notify you of that. If you are picky like I am, you will be none too pleased if your carefully chosen MCE seats or your nice single (rare) pair of coach seats suddenly turns into something else entirely.
Oct 24, 2017, 9:02 am
#8
Join Date: May 2015
Location: London
Programs: BA Gold
Posts: 2
Have a similar error popping up on MMB - AA723 DUB-PHL on 12/18/17 and been getting 'Seat Map Unavailable. Please check back later' for the past week. Looks fine on Expert Flyer.
Any idea what may be wrong? Have tried clearing browser cache and rung AA in the UK - agent accessed my booking and couldn't see seat map too. Would appreciate any help!
Any idea what may be wrong? Have tried clearing browser cache and rung AA in the UK - agent accessed my booking and couldn't see seat map too. Would appreciate any help!
Oct 25, 2018, 6:41 am
#10
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
No, this is different and is completely an internet/browser/IT bug. I get this error all...the...time... now when using chrome from my work computer, but I can pull it up in IE just fine. Then later in the day IE will start showing the error so it's back to chrome which will work fine for a while, and so on.
Oct 25, 2018, 10:25 am
#11
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Tool 9.0.2/Diamond - Seat Map: 16 Nov 2018/AA 2550/MIA-DFW/738/F-First]
Code:
A B | E F 1 + + + + 2 + + + + 3 - + + + 4 + + + - [+] Available [-] Unavailable [X] Blocked [E] Elite [P] Premium [$] Chargeable [R] Rear-Facing [%] Recline Limit [I] Infant Bassinet [V] Keep Vacant [F] Crew [M] Missing Window [>] Exit Row [W] Wing Row [=] Bulkhead Row [L] Lavatory [G] Galley [C] Closet/Storage [|] Aisle [^] Upper Deck [S] Stairs
Code:
A B C | D E F 8 +P$ - - - - - 9 - - - - - - 10 +P$ +P$ +P$ - - +P$ 11 +$ - - +$ +$ +$ 12 +E$ +E$ +E$ +E$ +E$ +E$ 13 +E$ +E$ +E$ +E$ +E$ +E$ 14 +$ +$ +$ +$ +$ +$ 15 - - - - - - 16 +P$% +P$% +P$% +P$% +P$% +P$% [>] 17 +P$ +P$ +P$ +P$ +P$ +P$ [>] 18 +E$ +$ +E$ +E$ +$ +E$ 19 +E$ +$ +E$ +E$ +$ +E$ 20 +E$ +$ +E$ +E$ +$ +E$ 21 +E + +E +E + +E 22 +E + +E +E + +E 23 +E + +E +E + +E 24 +E + +E +E + +E 25 +E + +E +E + +E 26 + + + + + + 27 + - - - - + 28 + + + + - - 29 + - - - - - 30 - - - - - + 31 - - + + - + 32 - - + + - - 33 - - +% - - - [+] Available [-] Unavailable [X] Blocked [E] Elite [P] Premium [$] Chargeable [R] Rear-Facing [%] Recline Limit [I] Infant Bassinet [V] Keep Vacant [F] Crew [M] Missing Window [>] Exit Row [W] Wing Row [=] Bulkhead Row [L] Lavatory [G] Galley [C] Closet/Storage [|] Aisle [^] Upper Deck [S] Stairs
Oct 25, 2018, 10:45 am
#12
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
No, this is different and is completely an internet/browser/IT bug. I get this error all...the...time... now when using chrome from my work computer, but I can pull it up in IE just fine. Then later in the day IE will start showing the error so it's back to chrome which will work fine for a while, and so on.
Dec 4, 2018, 3:46 pm
#13
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
Been having the same issue with flight 919 (DFW-FLL) on March 1st, for several months now. Even though that same flight, has a seat map loaded and available for every other day, it does not for March 1st. Called in to care, and of course they said it may be because the flight is so far out, that it hasn't been loaded yet. If that were the case, I wouldn't think that all dates for that flight have a seat map available, and it's the same aircraft. Not to mention that the flight is under 90 days away. They currently have me in the bulkhead, and I am not keen on that.
Dec 4, 2018, 5:02 pm
#14
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
Been having the same issue with flight 919 (DFW-FLL) on March 1st, for several months now. Even though that same flight, has a seat map loaded and available for every other day, it does not for March 1st. Called in to care, and of course they said it may be because the flight is so far out, that it hasn't been loaded yet. If that were the case, I wouldn't think that all dates for that flight have a seat map available, and it's the same aircraft. Not to mention that the flight is under 90 days away. They currently have me in the bulkhead, and I am not keen on that.
Dec 5, 2018, 10:45 am
#15
Join Date: Mar 2015
Location: Skyview
Programs: AAdvantage
Posts: 32
Been having the same issue with flight 919 (DFW-FLL) on March 1st, for several months now. Even though that same flight, has a seat map loaded and available for every other day, it does not for March 1st. Called in to care, and of course they said it may be because the flight is so far out, that it hasn't been loaded yet. If that were the case, I wouldn't think that all dates for that flight have a seat map available, and it's the same aircraft. Not to mention that the flight is under 90 days away. They currently have me in the bulkhead, and I am not keen on that.