bacampbe

Hi,

I have a paid upcoming itinerary for which AA seems to be unable to provide a receipt. It's DFW->HKG->SIN round trip, with the HKG-SIN legs on CX.

The itinerary shows "ticketed" on the web site, but there's no price information. I did confirm an SWU for the outbound DFW-HKG flight--I've noticed pricing information often disappears after confirming an upgrade.

I never got a confirmation email for the original purchase or the upgrade. I called the EXP desk twice, and got the ticket number from both before and after the upgrade. But if I enter either ticket in the "request a receipt" page, I get an error. Both agents promised to have a receipt emailed to me, but I have not receive one. (Yes, I have checked my spam folder) Both recognized something was messed up, but said they would have to request someone else to fix it.

Any suggestion on how to get a receipt? My ability to get reimbursed for the ticket purchase may expire soon. I'm also concerned this means something is messed up with my record that could cause problems on the day or travel.

JIMCHI

See this post: Print Itinerary and Receipt, & How do I find ticket number?

Should work with a revenue ticket as well.

ckx2

Unfortunately AA IT is a complete mess everytime there's a codeshare involved. Even with the workaround it will likely run into an error. So far, the only way where I have actually been able to produce a proper receipt (my point of origin is always SIN) is to have a competent agent remove the SWU, re-issue the ticket, produce the receipt and then re-apply the SWU again.

MSPeconomist

Isn't there a risk of losing the upgrade when you do this?

bacampbe

I share that concern.

But as predicted, none of these options worked. AA shows a indeterminate error. The other options show a PNR error. I also tried pulling my booking up on the CX site by ticket number, it it says "no matching RLOC".

Happy

No, it does not work for me since a few weeks ago, for either award or revenue ticket. Fortunately AA did send emails with new ticket numbers on them.

I got the error about system not available, Try again, every single time I tried.

You can NOT use 001 ticket number on CX site. It only recognizes its own ticket stock. What you need is the CX PNR which you should get from the AAgent at the time you made the reservation.
The CX PNR together with your name would work on CX site. Just pay attention if your name has middle initial, you need to append the middle initial to the first name, else it would not work.
i.e. If your name is John H. Smith. You need to use johnh as first name, and smith as last name. It is not case sensitive, but the middle initial of the passenger is attached to the first name and needed to be that way in order for CX system to "find" your reservation.

OTOH, CX site would not give you the new ticket number either.

For that you might be able to use QR site with the CX PNR, or go to Amadeus site to get that.

This is the Amadeus site in Chinese, given to me a while ago in the aforementioned thread.

http://www.amadeus.com.tw/eitr/default.aspx

The first space is for PNR.
The second space is for passenger name.

It worked for me.

bacampbe

I can call up the CX PNR on the CX site. But it says everything is "locked", and wants a ticket number to unlock it.

MSPeconomist

You can look up most tickets on almost any carrier on the Saudia airlines website. It works surprisingly well.

bacampbe

Oddly, now the AA refunds page works. But it shows the reticketed upgrade, with a zero "ticket cost", rather than the original receipt for the full fare plus taxes etc, which makes it useless for reimbursal. But it's progress :-)

Happy

That is strange. I have not ever encountered such situation. Granted, CX site is NOT intuitive. I usually only use it to select seats. First I clicked that function, then click the button shown on the right hand bottom and voila, the seat map would show up.

Try the Amadeus site or Check My Trip classic site and see what these sites show.
I dont have the classic Check My Trip URL anymore. Google if you need it.

Happy

I relied the Saudia site to verify all the changes on UA awards. It was a godsend.

It used to be but it did not work on several AA issued tickets for me since last year.

QueenOfCoach

I've been through much of the same frustrating experience.

Check your credit card bill. That elusive ticket number showed up in the detail of my Citibank credit card.

Can you use a detail from your credit card, coupled with the ticket number, to submit for reimbursement?

Good luck, and I mean that sincerely.

bacampbe

In a pleasant surprise, I got a correct receipt via email today. I guess they've been working the problem behind the scenes, and one of the agents I talked to (I'm guessing the second) made things happen.

jacobguo

"Generic Error" for a couple of AAs I checked.

Happy

Yup. The Saudi site stopped working for our AA tickets since last year.