Gabrca

CLT-LHR AA732 - Sept 5

It's been a while since I've flown AA long haul, but the level of service on this flight was so bad it was almost funny.

Cart rolls down with a flight attendant who looked liked he'd rather be anywhere else in the world.

FA: "Chicken or Pasta?"
Me: "What sort of pasta is it?"
FA: *Audible Sigh*
FA:"Uh, some sort of bowtie thing"
Me:"Sorry, do you know what type of sauce is on it"
FA:*Louder audible sigh*
FA:"No, I didn't stick my finger in it. Do you want chicken or pasta?"

Surely my question wasn't that unreasonable? Also I didn't realise the only way to determine sauce type with onboard catering is to stick one's finger in it. Life's too short to care that much, but this was a new low for me on long haul service.

GNRMatt

I'd write in to AA letting them know that and which flight attendant it was (if you can recall at least a description).

Maxwell Smart

I assume the last quote was from the FA, and not you?

kop84

Maybe the FA was actually a large group of butterfly's wearing a human suit as butterfly's taste with their feet....or maybe he's just a jerk...the world may never know.

HMPS

Agree 100 %. Managers need to hear feedback of good & bad service. Or else how can they reward or retrain / punish ?

Gabrca

Good spot! Fixed

Often1

I don't take it as anything close to that.

I don't expect the Michelin star restaurant back-and-forth about types of pasta and sauces on a long-haul flight in Y.

TAPAL10

Oh nice - very nice.

Not surprised though - LUS crew I will assume as CLT-LHR. Nasty in general.

Gig103

It's that black and white to you? It isn't a Michelin restaurant, so we shouldn't dare ask what the meal includes?

GNRMatt

This is the problem...some people think something as simple as asking politely what is in a meal is too much. Whether it is due to dietary reasons or just not liking certain foods, asking this and expecting a simple, polite response with the answer is definitely not too much to ask.

We are still people on a plane, not cattle. And, while I understand to a certain degree why an airline may want to treat its passengers as cattle (money), for other passengers to do the same is downright sad.

josmul123

I expect something as descriptive as "Pasta with Pesto Sauce" in coach.

I suspect the OP wasn't trying to determine the cut of pasta with the original question, but had to clarify the question to attempt to get the answer he/she was looking for.

In my experience, the people who care about which cut of pasta they're eating aren't the types of people who order pasta on airplanes in any class of service.

davie355

If AA really cares about customer sat then they have 3 options

1. Expeditiously terminate all d-bag staff
2. Distribute printed menus
3. Eliminate meal choice; serve the same thing to everybody

(1) is probably precluded by labor unions, (2) adds logistical complexity and (3) reduces logistical complexity, a win-win.

kmersh

A few months back I had a Flight Attendant in Business FRA-DFW actually say to me after I asked if there was any extra bread leftover.

"Didn't you learn in elementary school to only ask for seconds after everyone else is served".

I actually started to laugh because the response was so comical but I saw from the expression on her face that she was not laughing.

She then just walked on and never came back and refused to stop when I attempted to flag her down.

Another Flight Attendant was more than happy to get me another piece of bread saying we have lots left over.

Go figure.

AANYC1981

I think DL now has menus on YC on long-haul intl.

djjaguar64

AA attendants are just that Absolutely Annoying, AA!