Petty AA: Denied earlier flight at LHR on SAAver award, got SSSS
#16
Join Date: Dec 2004
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I mentioned to the Flagship FC agent that courtesies were a 2 way street, that I had just previously been delayed 30 hours in early August between Manchester and New York, that I had requested and obtained compensation as per EC 261 but that I had not informed any of my traveling companions of the regulation, which they did not know about...
#17
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I agree it seems unlikely that the Flagship agent could have the SSSS on your boarding pass.
I'm an EXP and Global Entry but unfortunately get the SSSS from time to time. And ... the US Government knows more about me than average.
I'm an EXP and Global Entry but unfortunately get the SSSS from time to time. And ... the US Government knows more about me than average.
#18
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Why wouldn't you have told people about EC261? It doesn't cost you anything!
#19
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I mentioned to the Flagship FC agent that courtesies were a 2 way street, that I had just previously been delayed 30 hours in early August between Manchester and New York, that I had requested and obtained compensation as per EC 261 but that I had not informed any of my traveling companions of the regulation, which they did not know about, during the 5 hours wait at the gate, and that I would most likely not be so discrete the next time.
I guess it's the same thought process as "hey, I won't tell the people I'm travelling with about their options. That'll help me too!"
Interesting routing.
#21
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#22
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I often travel with friends or colleagues who don't know all of the ins and outs of the process. If we have to recover from IROPS, it's usually me making a call or figuring out options for a group of us. If there's a compensation angle, I'll either make the request for all of us or at least tell everybody what to do.
Anything else would feel incredibly douchey.
#23
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OP was not likely entitled to the free change because the fare bucket availability is unknown. Not suggesting that there are not agents who waive all manner of fare rules. Just not this one.
The OP's conduct is pretty shocking and his having earned "SSSS" is somewhere between an intentional act of the agent to karma to random with the latter being the most likely. As OP ought to know, "SSSS" on itnernational departures to the US is much more prevalent and the carrier is much more involved than on domestic tickets.
Whether the agent did this to OP or not, his conduct both in the past and in the moment is pretty shocking. It was wrong not to provide the EC 261/2004 information to his travel companions on his earlier travel and it was doubly wrong to threaten the agent with what is close enough to extortion, e.g. "if you don't break the rules for me, I will cost your employer money."
Whatever the outcome of OP's request, it never, never, never pays to engage in policy debates with people who don't make policy. Anybody sitting at a counter does not make policy.
The OP's conduct is pretty shocking and his having earned "SSSS" is somewhere between an intentional act of the agent to karma to random with the latter being the most likely. As OP ought to know, "SSSS" on itnernational departures to the US is much more prevalent and the carrier is much more involved than on domestic tickets.
Whether the agent did this to OP or not, his conduct both in the past and in the moment is pretty shocking. It was wrong not to provide the EC 261/2004 information to his travel companions on his earlier travel and it was doubly wrong to threaten the agent with what is close enough to extortion, e.g. "if you don't break the rules for me, I will cost your employer money."
Whatever the outcome of OP's request, it never, never, never pays to engage in policy debates with people who don't make policy. Anybody sitting at a counter does not make policy.
#25
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If there was availability in U class, the call to the reservations number would have been able to get the rebookign done.
If U class was not available, then just take the flight as booked
You got randomly selected for screening - that's life
If same day change is available, that can be done online
I take it that you don't like people that you travel with if you actively avoid letting them know when they may be entitled to compensation and just go and claim your own?
If U class was not available, then just take the flight as booked
You got randomly selected for screening - that's life
If same day change is available, that can be done online
I take it that you don't like people that you travel with if you actively avoid letting them know when they may be entitled to compensation and just go and claim your own?
#27
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According to AA, LHR to JFK flights are eligible for confirmed same day change
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
There is debate about whether MilesAAver tickets are eligible for same day fare only to flights with MilesAAver inventory or whether it is available for a wider variety of flights. Posters have indicated they have successfully been able to confirm same day flight changes on MilesAAver tickets when there was no MilesAAver inventory on their desired flight. Couldn't the OP tried to do SDC with agents until he got a sympathetic one?
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
There is debate about whether MilesAAver tickets are eligible for same day fare only to flights with MilesAAver inventory or whether it is available for a wider variety of flights. Posters have indicated they have successfully been able to confirm same day flight changes on MilesAAver tickets when there was no MilesAAver inventory on their desired flight. Couldn't the OP tried to do SDC with agents until he got a sympathetic one?
What baffles me is that, as per Expertflyer real time availability and given the remaining time before each flight, accepting to move me would have actually INCREASED AA's chances of added revenue. Classic domestic case in DFW, ORD and MIA where pax are turned away from early flights with availability, only to end with massive compensation at the end of the day for overbooking. Anybody with an IQ of 85 understands this.
#28
Join Date: Jan 2015
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According to AA, LHR to JFK flights are eligible for confirmed same day change
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
There is debate about whether MilesAAver tickets are eligible for same day fare only to flights with MilesAAver inventory or whether it is available for a wider variety of flights. Posters have indicated they have successfully been able to confirm same day flight changes on MilesAAver tickets when there was no MilesAAver inventory on their desired flight. Couldn't the OP tried to do SDC with agents until he got a sympathetic one?
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
There is debate about whether MilesAAver tickets are eligible for same day fare only to flights with MilesAAver inventory or whether it is available for a wider variety of flights. Posters have indicated they have successfully been able to confirm same day flight changes on MilesAAver tickets when there was no MilesAAver inventory on their desired flight. Couldn't the OP tried to do SDC with agents until he got a sympathetic one?
#29
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Good Point. Unfortunately, only ONE agent at Flagship FC check-in (I have no reason to believe that he/she is assigned there for being the brightest or more sympathetic), and long lines at other positions.
What baffles me is that, as per Expertflyer real time availability and given the remaining time before each flight, accepting to move me would have actually INCREASED AA's chances of added revenue. Classic domestic case in DFW, ORD and MIA where pax are turned away from early flights with availability, only to end with massive compensation at the end of the day for overbooking. Anybody with an IQ of 85 understands this.
What baffles me is that, as per Expertflyer real time availability and given the remaining time before each flight, accepting to move me would have actually INCREASED AA's chances of added revenue. Classic domestic case in DFW, ORD and MIA where pax are turned away from early flights with availability, only to end with massive compensation at the end of the day for overbooking. Anybody with an IQ of 85 understands this.
If there was a need identified by AA to make changes due to issues , I expect that it would have been doing so
#30
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