Mar 13, 2019, 6:14 pm
Last edit by: JDiver
The current thread may be read here.
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROPS resources.
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
NOTE: Though many in the forum use "IRROPS", the correct airline term is "IROPS".
"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines – 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
Look up your trip
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We need verification this number is still in service)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
AA OSO (Off-Schedule Operations) Phone: 1.800.446.7834 For those flying AA currently.
(Equivalent IROPS for US was the Disrupted Services line: 800.200.9865)
(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FlightAware "Misery Map")
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Look up your trip and see if you have the ‘change trip’ button to change it online.
Look up your trip
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Code:
Call us Within the U.S. Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. – 12 midnight, Daily Mandarin 800-492-8095 7 a.m. – 12 midnight, Daily Portuguese 866-824-8717 6 a.m. – 7 p.m., Daily Hearing & 800-543-1586 24 hours, Daily speech impaired
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. I’m stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now I’ll have to change flights.
A. If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 “stickers” AA will not likely preserve your confirmed upgrade.
ARCHIVE: 2019 IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jan 8, 2019, 11:33 am
#1
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
London Heathrow / LHR departures interrupted by drone sightings
More drone nonsense, this time LHR. If you’re flying to / from / via LHR, you may be affected by any suspension or the after effects.
BBC https://www.bbc.com/news/uk-46803713
BBC https://www.bbc.com/news/uk-46803713
Jan 17, 2019, 1:43 pm
#2
Join Date: Sep 2001
Location: SJC (AA PLT 2MM - Marriott LTT - Avis Preferred)
Posts: 2,028
SJC was no better that day (Dec 27). We were booked on AA172 (onward to LHR/BRU), but it was cancelled soon after clearing security. I saw space available on the exact same flights for the next day. Fortunately, the TA was able to rebook us accordingly, and we headed home to rest up.
Jan 30, 2019, 12:29 pm
#3
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,036
Stuck in the polar vortex. My ORD-DEN was canceled. Now flying ORD-CLT-DEN in Y (original flight was in F).
Of course UA's nonstops are wide open, but AA won't put me on one of those because it's weather related
Of course UA's nonstops are wide open, but AA won't put me on one of those because it's weather related
Jan 30, 2019, 3:04 pm
#4
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
Hung up on the agent, extended my rental car to drop off at DEN, and had AA cancle out my return completly so I booked a walk up ticket on UA back to ORD. I should make out about even in the difference between the two tickets, so guess its not too bad.
Jan 30, 2019, 7:29 pm
#5
Join Date: Dec 2015
Programs: AA GOLD
Posts: 86
I'm a platinum member booked on a roundtrip domestic economy milesaaver ticket (T) leaving tomorrow (1/31) and returning Sunday. My flights were cancelled due to weather and I was rebooked on economy tickets on O (outbound leg) and V (return leg). After I was rebooked I am being shown the option to request an upgrade. But when I go to submit the upgrade, I get an error "Our system is having trouble. Please try again or come back later." Is that an indication that the system won't let me submit an upgrade request (presumably because I was booked on an award ticket)?
Is it worth pursuing an upgrade with an agent at the airport, or will I just be denied?
Thanks for your help..
Is it worth pursuing an upgrade with an agent at the airport, or will I just be denied?
Thanks for your help..
Feb 3, 2019, 4:06 pm
#6
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I'm a platinum member booked on a roundtrip domestic economy milesaaver ticket (T) leaving tomorrow (1/31) and returning Sunday. My flights were cancelled due to weather and I was rebooked on economy tickets on O (outbound leg) and V (return leg). After I was rebooked I am being shown the option to request an upgrade. But when I go to submit the upgrade, I get an error "Our system is having trouble. Please try again or come back later." Is that an indication that the system won't let me submit an upgrade request (presumably because I was booked on an award ticket)?
Is it worth pursuing an upgrade with an agent at the airport, or will I just be denied?
Thanks for your help..
Is it worth pursuing an upgrade with an agent at the airport, or will I just be denied?
Thanks for your help..
Feb 4, 2019, 12:43 pm
#7
Join Date: Dec 2015
Programs: AA GOLD
Posts: 86
So just to update on what actually happened...
I didn't talk to customer service or the twitter team about it, but I did speak to several different gate agents. They all said that the system was rejecting their upgrade requests. One leg was auto-requested (because it was less than 500 miles), but the upgrade wouldn't clear and the gate agent said it was because it was an award ticket. In this case, it seems that though I was booked in a revenue fare class, all the rules about award tickets still apply.
I'll add that I also didn't receive award miles for the flights (as is normal for an award ticket).
tl;dr: despite being re-booked on V and O tickets, everything worked like a normal award ticket.
I didn't talk to customer service or the twitter team about it, but I did speak to several different gate agents. They all said that the system was rejecting their upgrade requests. One leg was auto-requested (because it was less than 500 miles), but the upgrade wouldn't clear and the gate agent said it was because it was an award ticket. In this case, it seems that though I was booked in a revenue fare class, all the rules about award tickets still apply.
I'll add that I also didn't receive award miles for the flights (as is normal for an award ticket).
tl;dr: despite being re-booked on V and O tickets, everything worked like a normal award ticket.
Feb 26, 2019, 8:33 am
#8
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
This is a new one for me.
GF is on 126 today from HKG-DFW. Flight diverted to HND for a "mechcanical issue", she has been sitting on the plane now for 3 hrs with no information. EXP agents have given me 3 different answers about when the plane would take off again (including the first saying it was already in the air again); obviously they have no idea. They wouldnt tell when/if she would be off loaded from the plane so I could get her a hotel room, and no actual useful information I couldnt have gleamed from Flightaware. AA's own website says the flight is still enroute..
https://flightaware.com/live/flight/...755Z/VHHH/RJTT
GF is on 126 today from HKG-DFW. Flight diverted to HND for a "mechcanical issue", she has been sitting on the plane now for 3 hrs with no information. EXP agents have given me 3 different answers about when the plane would take off again (including the first saying it was already in the air again); obviously they have no idea. They wouldnt tell when/if she would be off loaded from the plane so I could get her a hotel room, and no actual useful information I couldnt have gleamed from Flightaware. AA's own website says the flight is still enroute..
https://flightaware.com/live/flight/...755Z/VHHH/RJTT
Mar 3, 2019, 1:17 pm
#9
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,486
General rant warning...
Was booked to fly MCO-LGA in F with the wife tonight. A few hours ago AA binned the flight due to snow in NYC and the only options on the app were at 6.20am tomorrow morning or a slew of flights in main cabin with a connection. I was happy to travel tomorrow night but whilst waiting on hold for almost an hour (OW Emerald doesn’t seem to reach the EXP desk anymore) a ton of options for 2 in FC vapourized. Then despite AA.com showing 2 seats on certain flights whilst refreshing the page on the phone with the agent she was only seeing 1 seat. I’d be refreshing the flight options page and things would disappear/reappear almost instantly.
By this stage there were no flights for two together in FC into JFK/LGA at all tomorrow (bar the unworkable 6.20am flight that we’d been held on automatically) so we ended up canceling and rebooking on B6. At least we’ll have more legroom in Even More Space, I guess...
The first time I’ve had IRROPS on AA and not been able to resolve things happily so rather disappointing in almost 15yrs of pretty regular travel on AA.
Although I confirmed with the agent I was going to cancel and requested the refund on AA.com the app is still showing the reservation and even allowing me to start the check-in process. Don’t want to take it too far, is this just a quirk or did something go awry? Thanks!
Was booked to fly MCO-LGA in F with the wife tonight. A few hours ago AA binned the flight due to snow in NYC and the only options on the app were at 6.20am tomorrow morning or a slew of flights in main cabin with a connection. I was happy to travel tomorrow night but whilst waiting on hold for almost an hour (OW Emerald doesn’t seem to reach the EXP desk anymore) a ton of options for 2 in FC vapourized. Then despite AA.com showing 2 seats on certain flights whilst refreshing the page on the phone with the agent she was only seeing 1 seat. I’d be refreshing the flight options page and things would disappear/reappear almost instantly.
By this stage there were no flights for two together in FC into JFK/LGA at all tomorrow (bar the unworkable 6.20am flight that we’d been held on automatically) so we ended up canceling and rebooking on B6. At least we’ll have more legroom in Even More Space, I guess...
The first time I’ve had IRROPS on AA and not been able to resolve things happily so rather disappointing in almost 15yrs of pretty regular travel on AA.
Although I confirmed with the agent I was going to cancel and requested the refund on AA.com the app is still showing the reservation and even allowing me to start the check-in process. Don’t want to take it too far, is this just a quirk or did something go awry? Thanks!
Mar 7, 2019, 8:34 am
#10
Join Date: Jan 2005
Location: BMI
Programs: AA EXP, Delta, Amtrak, Hertz PC
Posts: 656
Am I just unlucky?
So far in 2019
10 flights arriving on time
4 flights arriving between 60 and 90 minutes late
2 flights over 4 hours delayed
2 cancellations (including today's 1015 cancelled 11 hours before departure )
Before you say it has been bad weather...only one of the cancellations was caused by weather, and none of the delays.
I am now rebooked on a flight 4 1/2 hours earlier than originally planned, in the back of a 737-800 OASIS configuration. Then a 6 hour layover in Chicago.
So far in 2019
10 flights arriving on time
4 flights arriving between 60 and 90 minutes late
2 flights over 4 hours delayed
2 cancellations (including today's 1015 cancelled 11 hours before departure )
Before you say it has been bad weather...only one of the cancellations was caused by weather, and none of the delays.
I am now rebooked on a flight 4 1/2 hours earlier than originally planned, in the back of a 737-800 OASIS configuration. Then a 6 hour layover in Chicago.
Mar 8, 2019, 8:48 am
#11
Join Date: Sep 2012
Location: TPA/SRQ
Programs: Hyatt Explorer, Marriott Titanium, AA Plat Pro, UA Silver, Avis Plus, Hertz PC
Posts: 2,692
anyone know why two flights from DFW to MCI are canceled today?
AA 2267 & AA 1269
Thank you
AA 2267 & AA 1269
Thank you
Mar 8, 2019, 9:15 am
#12
Join Date: Jan 2005
Location: BMI
Programs: AA EXP, Delta, Amtrak, Hertz PC
Posts: 656
Oasis refit: ~14 738 AA planes temp. grounded for bin irregularities
Mar 11, 2019, 9:16 pm
#13
Join Date: Oct 2003
Location: Den
Programs: AA Gold & Marriott Gold
Posts: 177
Why is AA always the last airline to issue a travel advisory? DEN is expecting 4" - 8" of snow with 30 - 40 winds on Wednesday afternoon/evening. Everyone else posted travel advisories as soon as the winter storm/blizzard watch was posted.
Not the first time for this...
Not the first time for this...
Mar 13, 2019, 5:55 pm
#14
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
12 March 2019: Winter Storm Ulmer - Rocky Mountains and Great Plains U.S. link to AA travel alert
13 March 2019 is full of IROPS material.
Rolling delays and weather at DFW.
Boeing 737 MAX aircraft grounded by FAA emergency order “until further notice”, including the 24 AA operated 7M8s operating 85 flights daily. See
AA announcement here.
Thread https://www.flyertalk.com/forum/amer...d-fly-one.html.
(Apparently a Bulletin was released close to this posting stating AA agents can reschedule 7M8 scheduled flyers through 4 April free of charge.)
Previous posts have been archived.
13 March 2019 is full of IROPS material.
Rolling delays and weather at DFW.
Boeing 737 MAX aircraft grounded by FAA emergency order “until further notice”, including the 24 AA operated 7M8s operating 85 flights daily. See
AA announcement here.
Thread https://www.flyertalk.com/forum/amer...d-fly-one.html.
(Apparently a Bulletin was released close to this posting stating AA agents can reschedule 7M8 scheduled flyers through 4 April free of charge.)
Previous posts have been archived.
Apr 13, 2019, 8:01 pm
#15
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,960
Just called the OSO number referenced in the wiki (800-446-7834). Message said "The American Airlines number you called has been changed. The new number is 800-443-7300" which, of course, is the main AA number. Thought I'd try this since call back time on the EXP line is close to two hours.