ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
May 11, 2018, 8:17 pm
#91
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
So if they ran out, they surely should get a refund.
"If the delay or cancellation was caused by events within our control or you were diverted to another city, and we don’t board to your final destination before 11:59 p.m. local time, we'll arrange an overnight stay at your connecting airport, if available"
So since it become unavailable since they ran out, I'd press for a refund of expenses incurred.
May 26, 2018, 8:19 am
#92
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Week before last, my SFO-PHL flight was diverted to BWI as a storm was passing through the area and PHL area was under a tornado warning. We waited at BWI for about 4 hours before they let us off the plane. By then, upon entering the airport and being told agents would help us, no one was to be found. Customer service desk was empty, we were told to exit secure area and head to ticket counter to see agent. Well, there were no agents. I waited for about 20 mins. before I just left.
I took Uber to a friends place to get a few hours of sleep then took Uber to Amtrak and made my way to PHL. Along the way, I noticed email alert from AA that I was rebooked on a flight that was to depart at 10 AM for PHL. Long story should, that flight didn't actually take off until 4 PM as I kept getting email alerts that the flight was delayed.
Last night, to my complete surprise, I get an email from AA indicating that they were giving 25K miles for miles for my inconveniences and they actually credited me for the flight to PHL from BWI even though I was on it. Sure, I could asked for reimbursement for my expenses, but at this point, why should I even bother. I was safely transported from SFO and survived the rough turbulence we experienced with two attempts to land at PHL. I'm good.. Moving on!!
I took Uber to a friends place to get a few hours of sleep then took Uber to Amtrak and made my way to PHL. Along the way, I noticed email alert from AA that I was rebooked on a flight that was to depart at 10 AM for PHL. Long story should, that flight didn't actually take off until 4 PM as I kept getting email alerts that the flight was delayed.
Last night, to my complete surprise, I get an email from AA indicating that they were giving 25K miles for miles for my inconveniences and they actually credited me for the flight to PHL from BWI even though I was on it. Sure, I could asked for reimbursement for my expenses, but at this point, why should I even bother. I was safely transported from SFO and survived the rough turbulence we experienced with two attempts to land at PHL. I'm good.. Moving on!!
May 26, 2018, 4:19 pm
#93
Join Date: May 2018
Location: Chicago
Programs: AA Plat Pro, HH Gold, Marriott Gold
Posts: 124
Lucky you. I submitted a complaint and had multiple back and forth emails with an AA customer service rep and received nothing but excuses for why I should not be compensated, ultimately never receiving anything.
Jun 10, 2018, 7:50 am
#94
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,168
ORD was a mess yesterday. My inbound flight was 3 hours late and despite checking status on my ORD-MIA flight as being on time found out in the air it was cancelled. Can't believe how untrained so many agents not just AA also UA are to handle these situations. Flew back to my ORIG as trip in vain and that flight was 3 hours late, 4 gate changes. Hope I get a full refund.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Jun 10, 2018, 2:13 pm
#95
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
ORD was a mess yesterday. My inbound flight was 3 hours late and despite checking status on my ORD-MIA flight as being on time found out in the air it was cancelled. Can't believe how untrained so many agents not just AA also UA are to handle these situations. Flew back to my ORIG as trip in vain and that flight was 3 hours late, 4 gate changes. Hope I get a full refund.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Jun 11, 2018, 10:14 pm
#96
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,168
Refund issue
I found out I will not be getting a refund for my outbound flights. Ticket cost $300.00 CAK-ORD-MIA-EYW. Since I flew the first segment CAK-ORD and back to CAK trip in vain my flight to MIA cancelled used the ticket funds $300 for that. Did get a refund for return MIA-CLE which was on a seperate ticket.
Anyone have a similar experience getting a refund. I did not get to my destination for my trip purpose and not notified of my flight cancelation so I should ger a full refund. Yes I partially flew but no fair to charge me.
Anyone have a similar experience getting a refund. I did not get to my destination for my trip purpose and not notified of my flight cancelation so I should ger a full refund. Yes I partially flew but no fair to charge me.
Jun 13, 2018, 9:54 pm
#97
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,168
I wrote customer service and explained the details and they will issue me a voucher for the CAK-EYW ticket so I was not charged for flying CAK-ORD-CAK. I appreciate that AA.
Jun 14, 2018, 10:21 pm
#98
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
ORD was a mess yesterday. My inbound flight was 3 hours late and despite checking status on my ORD-MIA flight as being on time found out in the air it was cancelled. Can't believe how untrained so many agents not just AA also UA are to handle these situations. Flew back to my ORIG as trip in vain and that flight was 3 hours late, 4 gate changes. Hope I get a full refund.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Starbucks closed stores part of a day for training the airlines need to do the same. I walked around ORD could not believe so many clueless agents. How are they hired. Poor people interaction skills. The flight crews are excellent, no problem with them.
Jun 20, 2018, 8:51 pm
#99
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Is DFW closed?
I am on BWI-DFW and we are being sent to OKC because we dont have fuel to circle any longer and the captain says DFW is closed right now due to thunderstorms. Ugh, landing in OKC at 10pm, this will be fun, no way I am getting all the way to Seattle tonight!
Jun 20, 2018, 9:04 pm
#100
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jun 20, 2018, 9:59 pm
#101
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
SEA departure (AA896) is currently delayed until 1:00AM. I think you still have a decent shot.
Jun 21, 2018, 8:11 am
#102
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
What a cluster, not great handling by AA and now I had to buy a new ticket onward from OKC to Seattle because AA couldnt confirm a seat for me there today.
We landed in OKC and the crew said we were awaiting instructions. I called the EXP line and they spoke to ops and learned that our crew had timed out. We were told another crew was coming from Tulsa to take us to Dallas. I made a hotel reservation near the OKC airport at that point. About 90 minutes later we finally went to a gate and as I was stepping off I heard the gate agent say the plan was to bus us to Dallas. No thanks, I had bought a plane ticket not a bus ticket (and to boot it was an expensive last minute refundable ticket). I headed out of the airport and to my hotel.
I called the EXP line and the only option this morning was OKC-ORD-SEA at 5:45am. Desperate, i took it. As i was dozing off, TripIt buzzed an alert that my OKC-ORD flight was now delayed and I would miss my connection to SEA. So i knew i wouldnt bother getting on that flight and looked for other options, none on AA but a good one on DL so i bought a refundable ticket on Delta as protection.
Called in nothing, they could get me to Dallass but i would sit there all day. I asked about another carrier and they said nope. Then they suggested a routing through Charlotte and I said how about you process a refund on DFW-SEA and i will find my way home? Sitting on OKC-SLC w Delta and my upgrade even cleared.
BTW, the BWI-(dfw)-OKC flight roller me over 100k eqms for the year, not a ceremonious way to mark requalification!
We landed in OKC and the crew said we were awaiting instructions. I called the EXP line and they spoke to ops and learned that our crew had timed out. We were told another crew was coming from Tulsa to take us to Dallas. I made a hotel reservation near the OKC airport at that point. About 90 minutes later we finally went to a gate and as I was stepping off I heard the gate agent say the plan was to bus us to Dallas. No thanks, I had bought a plane ticket not a bus ticket (and to boot it was an expensive last minute refundable ticket). I headed out of the airport and to my hotel.
I called the EXP line and the only option this morning was OKC-ORD-SEA at 5:45am. Desperate, i took it. As i was dozing off, TripIt buzzed an alert that my OKC-ORD flight was now delayed and I would miss my connection to SEA. So i knew i wouldnt bother getting on that flight and looked for other options, none on AA but a good one on DL so i bought a refundable ticket on Delta as protection.
Called in nothing, they could get me to Dallass but i would sit there all day. I asked about another carrier and they said nope. Then they suggested a routing through Charlotte and I said how about you process a refund on DFW-SEA and i will find my way home? Sitting on OKC-SLC w Delta and my upgrade even cleared.
BTW, the BWI-(dfw)-OKC flight roller me over 100k eqms for the year, not a ceremonious way to mark requalification!
Jun 21, 2018, 8:17 pm
#103
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,321
Groundstop at ORD this morning (21 Jun 2018 - to merge)
What's going on at ORD this morning? Is that groundstop due to weather?
We wait for my aircraft to come into the gate. Our flight was delayed. They stopped all flights.
We wait for my aircraft to come into the gate. Our flight was delayed. They stopped all flights.
Jun 21, 2018, 8:19 pm
#104
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
Jun 21, 2018, 9:38 pm
#105
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,321