Sep 6, 17, 2:54 pm
Last edit by: Prospero
American Airlines Travel Notices and Policy, Resources etc.
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Link to worldwide reservations phone numbers.
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
What do the technical terms noted in the thread's title mean?
OSO = Off Schedule Operations,
System IROPS or IRROPS = Irregular Operations such as flight delays and/or cancellations
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee.
Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"
As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.
NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018
Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)
AA Travel alerts
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Relaxed change fee policies
How to change your trip (also see "Dynamic Reaccom" above and post #2)
When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)
If a travel alert affects you, you may be able to change your trip online if:
- You booked on aa.com or with American Airlines Reservations
- Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
- Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.
OSO Resources and Tools, Links
Link to AA Travel Policy / Travel Notices, including existing Weather Waivers
Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)
Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)
AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 "800-THE-EGGS"
(Only if you are affected, please! Only staffed during OSO events.
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)
Link to Federal Aviation Administration OIS national airspace system status & delays
Link to FAA Air Traffic Control Command Center Advisories page
Link to AA cancelled flights on FlightAware
Link to "Misery Map" USA from FlightAware - see where it's miserable now
Link to North American airport weather delays (FlightStats)
Link to U S airport delays (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to USA Weather Service website
Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.
Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)
Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.
Link to FT Original Routing Credit thread
Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)[/quote]
Link to 2017 Guide to compensation thread.
Link to FAA list of aviation terms and abbreviations
Link to Wikipedia list of aviation and aerospace Terms and abbreviations
Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.
Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.
NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)
Other ways of contacting AA reservations:
Link to listing of USA other language than English lines.
Code:
Call us (Within the U.S.) Language Phone Hours (CT) English 800-433-7300 24 hours, Daily Spanish 800-633-3711 24 hours, Daily Japanese 800-237-0027 6 a.m. 12 midnight, Daily Mandarin 800-492-8095 7 a.m. 12 midnight, Daily Portuguese 866-824-8717 6 a.m. 7 p.m., Daily Hearing & speech impaired 800-543-1586 24 hours, Daily
From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.
FAQ
Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?
Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.
Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)
AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.
Q. When is AA obligated to pay for Hotel in OSO / IROPS?
See this thread with that title.
Q. Im stuck in xxx for the night! Where do I go now?
Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.
Q. Gd received my upgrade prior to OSO, now Ill have to change flights.
If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.
Related issues
NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.
Posts from 2019 can be seen in the ARCHIVE thread here.
Posts from 2018 can be seen in the ARCHIVE thread here.
Posts from 2017 can be seen in the ARCHIVE thread, here.
Older posts from 2016 and prior can be seen in the ARCHIVE thread, here
IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)
Jan 18, 22, 1:21 pm
#76
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,819
I had a LHR-JFK flight that I was due to take over the weekend. It ended up getting delayed and I was offered the option of changing to another flight - which I took advantage of - and moved to a date later in the week.
I noticed that the AA app for that reservation now has a banner saying "You're confirmed on a new flight. You can change your flight at no charge." and it appears to let me change my flight for a second time (although I haven't clicked through to complete the second change). The date window for this change seems to now be the date of my new flight plus the following 4 days.
Is this normal? I was only expecting to be allowed to make a single change and only within a few days +/- my original flight date.
I noticed that the AA app for that reservation now has a banner saying "You're confirmed on a new flight. You can change your flight at no charge." and it appears to let me change my flight for a second time (although I haven't clicked through to complete the second change). The date window for this change seems to now be the date of my new flight plus the following 4 days.
Is this normal? I was only expecting to be allowed to make a single change and only within a few days +/- my original flight date.
Jan 20, 22, 6:35 am
#77
Join Date: Dec 2007
Programs: UA 1K, AA EXP, Marriott Titanium,
Posts: 242
AA127 DFW - PVG hit the CAAC "circuit breaker" so many times since Dec, it is almost certain they won't take place for passenger operations in Feb. (Cargo may still be allowed to fly and passenger operations for return flights)
How far in advance will AA cancel these flights for passengers? Want to make sure there are still availabilities for future flights and rebook as early as possible without the "fare difference charge". (AA127 only operates twice a week now)
How far in advance will AA cancel these flights for passengers? Want to make sure there are still availabilities for future flights and rebook as early as possible without the "fare difference charge". (AA127 only operates twice a week now)
Jan 25, 22, 9:20 am
#78
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 2,232
I'm due to fly LHR-JFK-SFO on 29 January but looking at the weather forecast this Saturday is meant to be heavy snow and strong winds. Wondering if this will cause flight cancellations from across the pond and domestically. Hopefully JFK have learnt lessons from 2018.
Jan 25, 22, 9:41 am
#79
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,819
There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.
Jan 25, 22, 10:16 am
#80
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 2,232
You don't need to go all the way back to 2018 for examples of JFK snow disruption
There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.
There will certainly be flight cancellations with the combination of a winter storm (if it materializes) and COVID related staffing issues. The easiest solution in your case will just be to fly LHR-SFO. If it's looking like there will be a winter storm then AA will usually start allowing changes a few days in advance, even before flights start getting cancelled.
Jan 25, 22, 10:21 am
#81
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,819
If AA, ask them to route you LHR-MIA-LAX-SFO. You can get a 777 on MIA-LAX. They should let you do this once (/if) they implement a weather waiver.
If it's BA, they'll be less likely to reroute you until there is a cancellation or delay.
Jan 25, 22, 10:28 am
#82
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 2,232
Thanks for the advice.
Jan 25, 22, 10:31 am
#83
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,819
Note that MIA-SFO would be on a narrow body (737-Max8). MIA-LAX would be needed to get 140tp and stay on wide bodies for most of the way.
Jan 25, 22, 10:52 am
#84
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 2,232
Jan 25, 22, 3:01 pm
#85
Suspended
Join Date: Jul 2020
Location: San Juan, PR
Programs: UA-*G, AA-Exec P, IHG-Gold, Bonvoy-Ambassador
Posts: 103
Unaccompanied minors - flight cancelled, rebooked, involuntary denied boarding...
I have not received anything back from AA except that they are working on it for the last three weeks.
On January 1, 2022, my minor kids (2) were flying as Unaccompanied Minors from SJU - ORD. The flight was cancelled and they were rebooked on January 3, 2022 SJU-PHL-MKE. Paid the fees for Unaccompanied Minor at check-in - no issues. The flight arrived in PHL on time and there was a 5+ hour connection to MKE. My kids were picked up at the gate and taken to the "Kids Lounge" (that's what they called it) which was actually right across from their connecting gate.
5+ hours later, my son calls me and said that the flight they were ticketed and checked in for was "Oversold" and that they didn't know what would happen next.
NO CALL, TEXT, or EMAIL from AA.com ever regarding this issue. Finally about an hour later, my son handed his cell phone to the Kids attendant and he told me that there were too many kids and not enough staff to get my kids to their connection and that he has taken them to customer service for rebooking on a later flight. (Actually, 8 hours later).
I waited for news of new ticketing which was handled on site but still not a single call, text, email from anyone at AA.
I called the EP line and was on hold for 3+ hours awaiting someone to give me some news. Once the agent was on the phone, They apologized up and down, but there were still no notes in their system. The kids were reticketed for the flight 8 hours later, and the agent told me to send an email to support.
That night I sent an email and received a voicemail with a bad extension number and then credit for the unaccompanied minor charge and that's it.
I have sent numerous emails to customer service now over the last 3 weeks and still no response except for the boiler plate "we are working on it".
Just curious what are passenger rights regarding an unusual situation like this?
1. Cancelled flight initially
2. Involuntary Denied Boarding
3. Lack of proper care of Unaccompanied Minors
Is there anything I can do except for what for a response from customer service?
No other phone numbers were given to me except for the customer service reps extension which didn't work and you have to know an extension to get anywhere in their phone system.
HELP
On January 1, 2022, my minor kids (2) were flying as Unaccompanied Minors from SJU - ORD. The flight was cancelled and they were rebooked on January 3, 2022 SJU-PHL-MKE. Paid the fees for Unaccompanied Minor at check-in - no issues. The flight arrived in PHL on time and there was a 5+ hour connection to MKE. My kids were picked up at the gate and taken to the "Kids Lounge" (that's what they called it) which was actually right across from their connecting gate.
5+ hours later, my son calls me and said that the flight they were ticketed and checked in for was "Oversold" and that they didn't know what would happen next.
NO CALL, TEXT, or EMAIL from AA.com ever regarding this issue. Finally about an hour later, my son handed his cell phone to the Kids attendant and he told me that there were too many kids and not enough staff to get my kids to their connection and that he has taken them to customer service for rebooking on a later flight. (Actually, 8 hours later).
I waited for news of new ticketing which was handled on site but still not a single call, text, email from anyone at AA.
I called the EP line and was on hold for 3+ hours awaiting someone to give me some news. Once the agent was on the phone, They apologized up and down, but there were still no notes in their system. The kids were reticketed for the flight 8 hours later, and the agent told me to send an email to support.
That night I sent an email and received a voicemail with a bad extension number and then credit for the unaccompanied minor charge and that's it.
I have sent numerous emails to customer service now over the last 3 weeks and still no response except for the boiler plate "we are working on it".
Just curious what are passenger rights regarding an unusual situation like this?
1. Cancelled flight initially
2. Involuntary Denied Boarding
3. Lack of proper care of Unaccompanied Minors
Is there anything I can do except for what for a response from customer service?
No other phone numbers were given to me except for the customer service reps extension which didn't work and you have to know an extension to get anywhere in their phone system.
HELP
Jan 27, 22, 3:23 pm
#88
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,819
Jan 27, 22, 4:47 pm
#89
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 2,232
The BA website doesnt seem to be accurate as my flight has been cancelled but is still showing on the site as operating. ExpertFlyer is giving a more accurate picture.
