Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Sep 6, 17, 2:54 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: SPN Lifer
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROP resources.
NOTE: Though many in the forum use "IRROPS", e.g. UA, the correct AA term is "IROP" or IROPS.

"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)

Link Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies

How to change your trip (also see "Dynamic Reaccom" above and post #2)

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.


Look up your trip and see if you have the change trip button to change it online.

Look up your trip

OSO Resources and Tools, Links

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)

AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 (THE EGGS) For those flying AA currently.

Originally Posted by guv1976 View Post
The most-recently reported OSO number is:

800-THE-EGGS

(That's my mnemonic for remembering it, but that is the number to call when your AA flights get "scrambled.")
(Updated June 2019 thanks to guv1976 and verified by Uzzar)

(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays

Link to FAA Air Traffic Control Command Center Advisories page

Link to AA cancelled flights on FlightAware

Link to "Misery Map" USA from FlightAware - see where it's miserable now

Link to North American airport weather delays (FlightStats)

Link to U S airport delays (FlightAware)

Link to cancelled flights (today, to two days out - FlightAware)

Link to FlightAware "Misery Map")

Link to USA Weather Service website

Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.

Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)

Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.

Link to FT Original Routing Credit thread

Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to 2017 Guide to compensation thread.

For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"

Link to FAA list of aviation terms and abbreviations

Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)

Other ways of contacting AA reservations:

Look up your trip and see if you have the change trip button to change it online.

Look up your trip

Link to listing of USA other language than English lines.

Code:
Call us
 Within the U.S.
 
 Language Phone Hours (CT)
 English 800-433-7300 24 hours, Daily
 Spanish 800-633-3711 24 hours, Daily
 Japanese 800-237-0027 6 a.m.  12 midnight, Daily
 Mandarin 800-492-8095 7 a.m.  12 midnight, Daily
 Portuguese 866-824-8717 6 a.m.  7 p.m., Daily
 Hearing & 800-543-1586 24 hours, Daily
 speech impaired
Link to worldwide reservations phone numbers.

From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.

FAQ

Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?

Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)

AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?

See this thread with that title.

Q. Im stuck in xxx for the night! Where do I go now?

Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now Ill have to change flights.

A. If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.

Related issues

NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.

Posts from 2019 can be seen in the ARCHIVE thread here.

Posts from 2018 can be seen in the ARCHIVE thread here.

Posts from 2017 can be seen in the ARCHIVE thread, here
.

Older posts from 2016 and prior can be seen in the ARCHIVE thread, here


Print Wikipost

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

Old Dec 20, 22, 6:21 am
  #301  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA EXP, DL Diamond, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Aeroplan 75K
Posts: 781
I am getting hit with the weather travel waiver for NY Metro and ORD for this Friday (looks like ORD could be pretty bad per the NWS). AA is taking the no co-terminal / airport change until actual delay policy very literally.

Unable to change my final destination to one of the other metro airports from White Plains (including going direct from my origin to JFK). Two agents told me that although common sense would indicate being proactive about not being stuck makes sense, policy is policy. Just an FYI for those looking to get in front of the looming mess!
ryanbriar is offline  
Old Dec 20, 22, 1:48 pm
  #302  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA EXP, DL Diamond, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Aeroplan 75K
Posts: 781
Originally Posted by ryanbriar View Post
I am getting hit with the weather travel waiver for NY Metro and ORD for this Friday (looks like ORD could be pretty bad per the NWS). AA is taking the no co-terminal / airport change until actual delay policy very literally.
Fourth time is the charmwas able to get re-routed direct, but had to be on AA metal (was originally on BA in F). Oh well, but much better than getting stuck in Chicago! No mention of the travel alert rules, but also likely because I didnt call at night and was very up front that I didnt want to get stuck in this blizzard.
dcmike likes this.
ryanbriar is offline  
Old Jan 4, 23, 12:22 pm
  #303  
 
Join Date: May 2022
Location: PIT
Programs: AA Platinum, Marriott Platinum
Posts: 9
Currently stuck in CLT overnight tonight, PIT to RSW thru CLT this morning. Originally was supposed to take off from CLT 11AM, but flight cancelled (weather) and now on one of the first flights out tomorrow AM. Am I entitled to hotel accommodations/reimbursement for tonight? Thanks in advance!

**please can delete this post, found the answer. Responsible for own accommodations.

Last edited by Yank8823; Jan 4, 23 at 12:31 pm
Yank8823 is offline  
Old Jan 4, 23, 7:17 pm
  #304  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 636
Originally Posted by Yank8823 View Post
Currently stuck in CLT overnight tonight, PIT to RSW thru CLT this morning. Originally was supposed to take off from CLT 11AM, but flight cancelled (weather) and now on one of the first flights out tomorrow AM. Am I entitled to hotel accommodations/reimbursement for tonight? Thanks in advance!

**please can delete this post, found the answer. Responsible for own accommodations.
This is where having a credit card with Trip Delay coverage is valuable. If delayed overnight due to weather (or a few other reasons), the credit card insurance benefit will pay for the costs associated with the overnight stay (up to a limit), including hotel and meals.
Rare is offline  
Old Jan 4, 23, 7:28 pm
  #305  
 
Join Date: May 2022
Location: PIT
Programs: AA Platinum, Marriott Platinum
Posts: 9
Originally Posted by Rare View Post
This is where having a credit card with Trip Delay coverage is valuable. If delayed overnight due to weather (or a few other reasons), the credit card insurance benefit will pay for the costs associated with the overnight stay (up to a limit), including hotel and meals.
thats a great point, Ill check that out. Was booked with the Aviator Red, thank you!
Yank8823 is offline  
Old Jan 7, 23, 12:12 pm
  #306  
 
Join Date: Jan 2010
Programs: Delta, USAir, Marriott, SPG, AmEx
Posts: 122
Anyone know the cause of the delay of AA 352 / AA 1117 (LAX -> CLT -> LAX) ? It looks like the 777 is sitting at LAX but departure time keeps getting delayed. What was supposed to be a 4:45PM departure from Charlotte is now 11PM.
BigMoneyGrip is offline  
Old Jan 7, 23, 2:43 pm
  #307  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Ambassador, Hilton Gold
Posts: 6,524
Aircraft Maintenance

Originally Posted by BigMoneyGrip View Post
Anyone know the cause of the delay of AA 352 / AA 1117 (LAX -> CLT -> LAX) ? It looks like the 777 is sitting at LAX but departure time keeps getting delayed. What was supposed to be a 4:45PM departure from Charlotte is now 11PM.

LAX 6:20a → CLT 1:53p Terminal 4

Gate 41
Gate A4 Scheduled AA 352

Reliability: 93% / 22m Depart Scheduled: 01/07/23 6:20a
Estimated: 01/07/23 2:00p Arrive Scheduled: 01/07/23 1:53p
Estimated: 01/07/23 9:33p
Baggage: E

Comments:

LAX 620A T4 41
CLT E A4 153P
3LAX/ETD1400 MTR-DELAY DUE TO A/C MAINTENANCE-E *1145
7LAX/AUTO REACCOM DLY FLT COMPLETED *1205*CRCYMG
2CLT/PRE2133 *1145
James
Flying for Fun is online now  
Old Jan 7, 23, 9:39 pm
  #308  
 
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 452
Originally Posted by BigMoneyGrip View Post
Anyone know the cause of the delay of AA 352 / AA 1117 (LAX -> CLT -> LAX) ? It looks like the 777 is sitting at LAX but departure time keeps getting delayed. What was supposed to be a 4:45PM departure from Charlotte is now 11PM.
Ive been looking up this flight every few hours. It pushed back from the gate about half an hour ago, taxied halfway to the runway, and turned right around. Pilot timeout, perhaps?

EDIT: Flight 1117 (CLT-LAX) just got delayed til 10am tomorrow (1/8).
FlyFreakquently is offline  
Old Jan 7, 23, 10:28 pm
  #309  
 
Join Date: Jan 2010
Programs: Delta, USAir, Marriott, SPG, AmEx
Posts: 122
Originally Posted by FlyFreakquently View Post
Ive been looking up this flight every few hours. It pushed back from the gate about half an hour ago, taxied halfway to the runway, and turned right around. Pilot timeout, perhaps?

EDIT: Flight 1117 (CLT-LAX) just got delayed til 10am tomorrow (1/8).
they finally cancelled it. Im going thru DFW tomorrow. As long as I get there for the game on Monday!
wrp96 and FlyFreakquently like this.
BigMoneyGrip is offline  
Old Jan 7, 23, 10:42 pm
  #310  
 
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 452
Originally Posted by BigMoneyGrip View Post
they finally cancelled it. Im going thru DFW tomorrow. As long as I get there for the game on Monday!
I'm guessing AA put you in a hotel in CLT? Were there any other options for today since the delay was announced so early?
FlyFreakquently is offline  
Old Jan 8, 23, 5:46 am
  #311  
 
Join Date: Jan 2010
Programs: Delta, USAir, Marriott, SPG, AmEx
Posts: 122
Originally Posted by FlyFreakquently View Post
I'm guessing AA put you in a hotel in CLT? Were there any other options for today since the delay was announced so early?
I'm local to Charlotte so never even went over to the airport. I would have tried to get something else yesterday but they first delayed it until 8 or 9 pm which was ok. They didn't push it out to 2:30 AM and until around 5pm local when it was too late to get on anything else.
BigMoneyGrip is offline  
Old Jan 8, 23, 5:32 pm
  #312  
 
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 452
Originally Posted by BigMoneyGrip View Post
I'm local to Charlotte so never even went over to the airport. I would have tried to get something else yesterday but they first delayed it until 8 or 9 pm which was ok. They didn't push it out to 2:30 AM and until around 5pm local when it was too late to get on anything else.
Tough two days! Delayed 3 hours again! What's the story tonight?
FlyFreakquently is offline  
Old Jan 8, 23, 8:36 pm
  #313  
 
Join Date: Jan 2010
Programs: Delta, USAir, Marriott, SPG, AmEx
Posts: 122
Originally Posted by FlyFreakquently View Post
Tough two days! Delayed 3 hours again! What's the story tonight?
flew thru DFW today. Plane was full of TCU fans and I was one of three Dawgs on the flight.
Im coming back on tues in the 777 so will get to enjoy the lie flats (hopefully)
BigMoneyGrip is offline  
Old Jan 8, 23, 8:41 pm
  #314  
 
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 452
Originally Posted by BigMoneyGrip View Post
flew thru DFW today. Plane was full of TCU fans and I was one of three Dawgs on the flight.
Im coming back on tues in the 777 so will get to enjoy the lie flats (hopefully)
Rights...forgot you said that. Good thing you went through DFW--it's 7 hours now!
FlyFreakquently is offline  
Old Jan 9, 23, 11:24 pm
  #315  
 
Join Date: Jul 2013
Posts: 628
Anyone knows what happened to AA231 (LAX->OGG) on January 8? The flight departed LAX at the usual time but was diverted back to LAX 1.30 hours later. As a result, the next flight (AA2062, OGG->LAX) was delayed for almost 3 hours, causing many people to miss connection in LAX. I guess that it has to be something important, given that AA proactively gave 15,000 miles to everyone on AA2062 that day.
godsquare is offline  

Thread Tools
Search this Thread