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IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers (master thread)

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Old Aug 1, 22, 10:38 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Wiki Link
American Airlines Travel Notices and Policy, Resources etc.
(OSO / Off Schedule Operations, System IROPS / Irregular Operations, Weather, etc. affecting AA flyers)
Please expand and read this wiki for resources; see links below to critical IROP resources.
NOTE: Though many in the forum use "IRROPS", e.g. UA, the correct AA term is "IROP" or IROPS.

"When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee." (aa.com)

Link Link to AA PDF "Schedule Irregularity (IROPS) - Travel Agency Guidelines 001 and 037 tickets"

As of 30 Sep 2017, if you are affected by OSO / IROPS you may be able to rebook yourself using "Dynamic Reaccom" the AA app, a kiosk or on AA.com. See this post for further information.

NOTE: This thread will be regularly archived to allow more recent OSO issues to be listed. Older posts from 2018 have been archived to ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources for 2018

Posts pertaining to delays and cancellations go in Flight [xx] Cancellation / Delay / Diversion etc. on [date] 2018 (consolidated)

AA Travel alerts

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Relaxed change fee policies

How to change your trip (also see "Dynamic Reaccom" above and post #2)

When severe weather or other uncontrollable events impact your flight and travel dates, you may be able to change your trip with no change fee. (In some cases you might have to pay a fare difference.)

If a travel alert affects you, you may be able to change your trip online if:
  • You booked on aa.com or with American Airlines Reservations
  • Your travel is within the U.S., Puerto Rico or U.S. Virgin Islands
  • Look for the 'change trip' button to see if your trip is eligible. If not, please call to change your trip.


Look up your trip and see if you have the change trip button to change it online.

Look up your trip

OSO Resources and Tools, Links

Link to AA Travel Policy / Travel Notices, including existing Weather Waivers

Link to AA travel exception policy for travel agents (now withdrawn from being downloaded by the public)

Off Schedule Operations special numbers (We have verification this number is still in service for widespread IROPS.)

AA OSO (Off-Schedule Operations) Phone: 1.800.843.3447 (THE EGGS) For those flying AA currently.

Originally Posted by guv1976 View Post
The most-recently reported OSO number is:

800-THE-EGGS

(That's my mnemonic for remembering it, but that is the number to call when your AA flights get "scrambled.")
(Updated June 2019 thanks to guv1976 and verified by Uzzar)

(Only if you are affected, please! Only staffed during OSO events.)
Twitter: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.)

Link to Federal Aviation Administration OIS national airspace system status & delays

Link to FAA Air Traffic Control Command Center Advisories page

Link to AA cancelled flights on FlightAware

Link to "Misery Map" USA from FlightAware - see where it's miserable now

Link to North American airport weather delays (FlightStats)

Link to U S airport delays (FlightAware)

Link to cancelled flights (today, to two days out - FlightAware)

Link to FlightAware "Misery Map")

Link to USA Weather Service website

Link to FT thread on PALL List discussing priority for passengers in IROPS, etc.

Thread with alternative numbers (wiki) that can be useful during IROPS: Long wait / delay / hold times for Customer Service / EXP, etc. lines (consolidated)

Link to "AA Protection for OSO / IROPS / IRROPS / Misconnect on Separate AA / oneworld Tickets" thread.

Link to FT Original Routing Credit thread

Link to thread: 2015 AA Travel Notices & Policy, resources etc. (OSO, system IROPS, weather, etc.) (pre-merger forum)
Link to 2017 Guide to compensation thread.

For FlyerTalk Glossary, select "Help" menu at top of page, select "Glossary"

Link to FAA list of aviation terms and abbreviations

Link to Wikipedia list of aviation and aerospace Terms and abbreviations

Note: Normally weather waivers allow no changes to origin or destination, but a number of members have optionally been so accommodated; new dates must be within a few days of the original booking. If your plans are totally hammered (missed my meeting, cruise, etc.) or is interrupted and you can't continue, try the phrase "trip in vain" for cancelling and refunding.

Weather (or other "force majeure") caused delays such as FAA ground holds, etc. will generally not gain payment for overnight hotel accommodation or hotel vouchers.

NOTE: Basic Economy fare holders ARE entitled to reaccommodation on other AA flights without requiring B fares, according to recent announcements. 23 Aug 2017)

Other ways of contacting AA reservations:

Look up your trip and see if you have the change trip button to change it online.

Look up your trip

Link to listing of USA other language than English lines.

Code:
Call us
 Within the U.S.
 
 Language Phone Hours (CT)
 English 800-433-7300 24 hours, Daily
 Spanish 800-633-3711 24 hours, Daily
 Japanese 800-237-0027 6 a.m.  12 midnight, Daily
 Mandarin 800-492-8095 7 a.m.  12 midnight, Daily
 Portuguese 866-824-8717 6 a.m.  7 p.m., Daily
 Hearing & 800-543-1586 24 hours, Daily
 speech impaired
Link to worldwide reservations phone numbers.

From outside U.S. can call AA headquarters 1-817-963-1234, use voice menu.
Try Skype or Skype WiFi or other methods of calling if your mobile will incur significant charges.

FAQ

Q. If I'm on an AA award or ticket but the flight is operated by another airline, whom do I call in case of cancellation or IROPS?

Prior to the day of travel, call AA (do so as soon as you become available of changes); on the day of travel, you can call AA but it's appropriate for the operating carrier to reroute and assist you.

Q. The operating carrier canceled or changed my AAdvantage award flight so I'll miss (event, connection, etc.)

AA can change you to AA flights regardless of award seat availability, but they can not force partner airlines to do so. AA may attempt to request the other carrier accommodate you, but the request will be with the carrier's Liaison with AA and may take some time.

Q. When is AA obligated to pay for Hotel in OSO / IROPS?

See this thread with that title.

Q. Im stuck in xxx for the night! Where do I go now?

Start by reviewing the options (hotels, sleep facilities, lounges, ad hoc sleeping in airports) at http://www.sleepinginairports.net.

Q. Gd received my upgrade prior to OSO, now Ill have to change flights.

A. If your upgrade was confirmed and from a SWU or miles and copay, AA will attempt to preserve your upgrade if seats are available for sale on AA or JBV partners AY, BA, IB and JL, rarely on non-JBV partners. If your upgrade was a CK-EXP-PPro courtesy upgrade or from e500 stickers AA will not likely preserve your confirmed upgrade.

Related issues

NOTE:This thread will be regularly archived to allow more recent OSO issues to be listed.

Posts from 2019 can be seen in the ARCHIVE thread here.

Posts from 2018 can be seen in the ARCHIVE thread here.

Posts from 2017 can be seen in the ARCHIVE thread, here
.

Older posts from 2016 and prior can be seen in the ARCHIVE thread, here


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Old Aug 11, 22, 10:04 pm
  #256  
 
Join Date: May 2014
Location: RIC
Programs: Hyatt Globalist, AA EXP
Posts: 234
Originally Posted by WannaTheater View Post
I just received notification that AA cancelled my return flight for 6:40 am tomorrow morning (MSP-CLT AA894 08/12/2022). All notifications over email, no explanation given. Automatically rebooked me to get in 12 hours later. This is the third trip in a row in which one of my return legs was cancelled. (At least this one I'm already in a hotel and don't have to pay out-of-pocket for a separate night at point of connection).

Is there anyone that can find out why the flight was cancelled?

Thanks!

Canceled due to crew availability.
iherebyresign is offline  
Old Aug 11, 22, 10:07 pm
  #257  
 
Join Date: May 2014
Location: RIC
Programs: Hyatt Globalist, AA EXP
Posts: 234
Originally Posted by simonsuo View Post
Is there a place to check why a flight gets diverted? Looking at AA 2285 today SNA-ORD, diverted to ONT shortly after takeoff. It's a MAX plane. I also wonder if there is any compensation for such a lengthy delay and inconvenience.
Expertflyer. En route fuel stop.
iherebyresign is offline  
Old Aug 12, 22, 7:19 pm
  #258  
 
Join Date: Mar 2022
Posts: 12
Originally Posted by moondog View Post
-keep your email brief (i.e. don't waste words talking about a bad IHOP in SC)
-the Monday to Wednesday change that I've bolded above is the core of your compensation argument (obviously, there were other ways for them to get from MIA to DC before Wednesday*), so I'd start out with this point
*provide one example (of another airline that could have gotten you home sooner), if possible
-next, simply tell them that you spent $xxx on a car rental in order to get home to your job and your kids (and, attach screenshots of the invoices for the car, the gas, and food). Therefore, you request compensation for this amount
-if it were me, I would also shoot for $150 pp in AA money on the grounds that they wasted 17 hours of your time (let's call it 12 hours net time)

Some posters here are likely to advise you to refrain from wasting your time because the delay was beyond AA's control. However, I think the Monday to Wednesday resolution makes your case compelling. Furthermore, it's only going to take you about 30 minutes to send your initial message and maybe another 30 minutes of back and forth. You have nothing to lose by trying.
Thanks for the advice. I ended up submitting a complaint and they sent me 12,500 miles. I wouldn't exactly call us even but that's not a bad return for 15 minutes drafting a message.
LegRoomPlz is offline  
Old Aug 13, 22, 5:43 am
  #259  
 
Join Date: Sep 2009
Programs: AA Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 144
Originally Posted by iherebyresign View Post
Expertflyer. En route fuel stop.
Am I correct to assume this is only available with the paid subscription?
WannaTheater is offline  
Old Aug 20, 22, 3:09 pm
  #260  
 
Join Date: Sep 2012
Location: LAX, LHR, and HKG
Programs: AA EXP, IHG Spire Elite, Marriott Gold, Avis whatsit, lover of the Parkingspot
Posts: 210
Any advice? (mini-rant)

I'm booked this Monday BUR-DFW-LHR-MAN... got a notice an hour ago that severe weather is expected in the DFW area the next two days - and that I am allowed to change the flight.
So I called in suggesting they shift me to the LAX-LHR direct. It's not ideal as it's much further travel for me to the airport, but at least it means I'm not eating all their lounge food and sleeping on their floors come Monday if they strand me in Dallas! Ha.

Was told origin city "may not" change, and so I still have to depart BUR. Umm... BUR flies exactly two places... DFW and PHX. Only PHX option leaves earlier than the current scheduled DFW flight, and I can't make it that. The other later options all go to... wait for it... DFW?!

So, I'm now staring at a red warning on the app, telling me I'm about to fly into weather. There is a perfectly good alternative, with space available at an airport literally down the street... and AA's only suggestion is to either fly earlier than booked (which I cannot accommodate), or I fly on a different flight - into the exact same storm.

Fun fact: during IROPS and even in aa.com "flight searches" American treats BUR as part of "Los Angeles" and routinely substitutes LAX for BUR departures and arrivals.
Second fun fact: the equipment for BUR-DFW *comes* from DFW so, you know, odds are that plane is coming in late... and turning even later...

How the heck do I get them to help themselves in this scenario?
Parkdesigner is offline  
Old Aug 20, 22, 4:15 pm
  #261  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 17,311
Originally Posted by Parkdesigner View Post
I'm booked this Monday BUR-DFW-LHR-MAN... got a notice an hour ago that severe weather is expected in the DFW area the next two days - and that I am allowed to change the flight.
So I called in suggesting they shift me to the LAX-LHR direct. It's not ideal as it's much further travel for me to the airport, but at least it means I'm not eating all their lounge food and sleeping on their floors come Monday if they strand me in Dallas! Ha.

Was told origin city "may not" change, and so I still have to depart BUR.
Call again, ask to speak to a supervisor if necessary. You spoke to a clueless agent. LAX, ONT, BUR and SNA are co-terminals according to AA.com.
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TWA884 is offline  
Old Aug 20, 22, 4:28 pm
  #262  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT
Posts: 13,943
Give Twitter a try as well and mention to them there is a DFW travel waiver covering AUG 21-22. It explicitly allows for co-terminal as well as changes to alternate origin/destination with a 300-mile radius (within same country).
TWA884, wrp96 and Parkdesigner like this.

Last edited by seawolf; Aug 20, 22 at 4:48 pm
seawolf is offline  
Old Aug 20, 22, 5:00 pm
  #263  
 
Join Date: Sep 2012
Location: LAX, LHR, and HKG
Programs: AA EXP, IHG Spire Elite, Marriott Gold, Avis whatsit, lover of the Parkingspot
Posts: 210
Thanks to TWA884 and seawolf! Change was successful.

Data point: I was told by the second agent that the first agent was correct in denying me. That the AUG 21-22 DFW travel waiver does not allow change of origin, even for co-terminals or a 300-mile radius. She was adamant, just as the first, my only option was to originate out of BUR, either on a different flight or a different day. After some pushback, I was then told "we can't do it as there are no seats on the later segment" to which I queried why that mattered if I was already confirmed on that segment (thus no change). This then brought up an explanation (that I could not follow tbh) about married segments blocking them from making the BUR to LAX change... then, miraculously I was told there was a way to do it... not based on the rules of the Travel Waiver, but it would be done. (I was *again* reminded that the waiver did not apply.)

Honesty I have no idea what happened... if the agents are to be believed, the "explicitly allows for co-terminal as well as changes to alternate origin/destination with a 300-mile radius (within same country)" is not applicable until a flight is actually cancelled (vs in this instance proactive action due to AA's alert).

End of the day, it's done - and thanks again for the assistance. Hopefully if anyone else is caught in the DFW weather alert, they'll have an easier road than I!
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Parkdesigner is offline  
Old Aug 21, 22, 8:58 pm
  #264  
 
Join Date: May 2006
Location: STL
Programs: UA Platinum, Marriott Gold
Posts: 1,356
AA auto rebooking is frustrating

This is the 6th trip this summer that has had some sort of cancellation, delay, etc although I know Im not alone in experiencing this.

What infuriates me is that AA doesnt give me the option of accepting a new itinerary and in some cases their alternative flights dont get me to my destination until days after I was originally supposed to arrive.

I was booked STLDFWSAN and DFWSAN xld so Im rebooked STLPHXSAN. On the way to the airport I check and STLPHX was delayed and would miscnx PHXSAN. I figured no big deal I can overnight in PHX and just try and get onto a flight tomorrow. Instead with no warning AA rebooks me on a STLDFW flight which leaves an hour before the flight to PHX with a double connection DFWPHXSAN.on Tuesday. Well obviously not going to work because I need to get to SAN tomorrow and no way Im going to make it to the airport in time.

Arrive at airport only to see that STLDFW xld and Im rebooked by the system tomorrow at 0545 but with the double cnx two days later. I tried to get back on STLPHX to at least get out tonight/avoid the mess DFW is going to be tomorrow only to be told that flight is now sold out. I propose rebooking to UA STLIAHSAN but agent says no availability (even though I can clearly see that inventory in Y is still available. Tried running thru other options but agent comes up with nothing..looks like Im stuck in STL tonight.

But this story ends well or at least Ive somehow undone the mess that AA made. Arrived at counter at 1745 and point blank ask agent to rebook me on the UA flights (which is leaving at 1822). He sees one last seat, books it and Im on my way. Even better is that since I was rebooked as Y, I head to the top of the upgrade list and clear both segments in F. Only arriving in SAN two hours late and still can make work meeting tomorrow.

So what am I complaining about? Mainly that the system gives no choice in accepting a new itinerary and automatically drops all segments, and in the event you are rebooked to an earlier flight, no notice or confirmation to verify that you can even make an earlier flight. Ive usually only dealt with UA for irrops and needless to say they have their own set of issues but their rebooking system at least confirms you accept a new itinerary before dropping segments. But I cant for the life of me understand why AA assumes I want to get to my destination 2-3 days later when there are alternative routings or ways to salvage existing flights that are in your itinerary.
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qukslvr619 is offline  
Old Aug 22, 22, 7:18 am
  #265  
 
Join Date: Feb 2011
Posts: 373
Rerouting in case of SNAFU?

Hello everybody, AA newbie here and OW Sapphire (from BA).

I am planning a long-awaited trip to the US this October for my birthday, and am trying to cover as many bases as possible in case IRROPS create problems. I wouldn't want to find myself in a nightmare situation unprepared. My itinerary is as follows: DUB-CLT-LGA on AA on 15 October (Business). Then on 16th, I fly LGA-MSY with DL, and on 19th I am flying MSY-DFW-ORD (Y), before flying back to Europe on the 24th from ORD, also in Business. These are the questions:
  1. In case my DUB-CLT flight is delayed/canceled and/or CLT-LGA canceled, can I ask AA to reroute me to MSY instead, either on the 15th or the 16th? (NB: as I am flying from the EU, AA is subject to EC261/2004, which comes with additional protections, and AA would have to cover e.g. my hotel in CLT if I were delayed/missed connection, even in case of bad weather.) I wouldn't be bothered if I lost the money I paid to DL.
  2. In case my bag gets delayed at some point, can I have it shipped directly to Chicago, or is it destined to be stuck in LGA?
I know it is a weird itinerary, but I am looking forward to seeing old friends. I appreciate it is a hypothetical scenario, and I hope it stays that way, but again, I just want to be prepared for any eventuality.
flyertalker0013223 is offline  
Old Aug 22, 22, 7:26 am
  #266  
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Join Date: Jul 2010
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Originally Posted by tosaerba24 View Post
Hello everybody, AA newbie here and OW Sapphire (from BA).

I am planning a long-awaited trip to the US this October for my birthday, and am trying to cover as many bases as possible in case IRROPS create problems. I wouldn't want to find myself in a nightmare situation unprepared. My itinerary is as follows: DUB-CLT-LGA on AA on 15 October (Business). Then on 16th, I fly LGA-MSY with DL, and on 19th I am flying MSY-DFW-ORD (Y), before flying back to Europe on the 24th from ORD, also in Business. These are the questions:
  1. In case my DUB-CLT flight is delayed/canceled and/or CLT-LGA canceled, can I ask AA to reroute me to MSY instead, either on the 15th or the 16th? (NB: as I am flying from the EU, AA is subject to EC261/2004, which comes with additional protections, and AA would have to cover e.g. my hotel in CLT if I were delayed/missed connection, even in case of bad weather.) I wouldn't be bothered if I lost the money I paid to DL.
  2. In case my bag gets delayed at some point, can I have it shipped directly to Chicago, or is it destined to be stuck in LGA?
I know it is a weird itinerary, but I am looking forward to seeing old friends. I appreciate it is a hypothetical scenario, and I hope it stays that way, but again, I just want to be prepared for any eventuality.
1. Highly unlikely they would reroute CLT-LGA to CLT-MSY. General rule for reroutes is within 300 miles.
2. If your bag gets delayed, you can have it shipped wherever you want.
wrp96 is offline  
Old Aug 22, 22, 7:33 am
  #267  
 
Join Date: Feb 2011
Posts: 373
Originally Posted by wrp96 View Post
1. Highly unlikely they would reroute CLT-LGA to CLT-MSY. General rule for reroutes is within 300 miles.
I see. And would it be possible for me to renounce the CLT-LGA segment and then make my own way to MSY, while still keeping the ORD-DUB inbound?
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Old Aug 22, 22, 7:35 am
  #268  
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Originally Posted by tosaerba24 View Post
I see. And would it be possible for me to renounce the CLT-LGA segment and then make my own way to MSY, while still keeping the ORD-DUB inbound?
You'd have to talk to them about dropping the leg, and not just show up, but that should be a reasonable request.
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Old Aug 22, 22, 8:24 am
  #269  
 
Join Date: Aug 2017
Programs: AA PLT, IHG Spire
Posts: 473
Originally Posted by tosaerba24 View Post
I see. And would it be possible for me to renounce the CLT-LGA segment and then make my own way to MSY, while still keeping the ORD-DUB inbound?
Should be doable, but you will need to call and drop that segment. A no-show would cancel the rest of the itinerary, including the return flight.
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MathMusic is offline  
Old Aug 22, 22, 11:20 am
  #270  
 
Join Date: Feb 2011
Posts: 373
Originally Posted by MathMusic View Post
Should be doable, but you will need to call and drop that segment. A no-show would cancel the rest of the itinerary, including the return flight.
Well I would be in CLT airport, so I'd do that at the AC/assistance desk there!
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