Cancellation Fees & Rebooking Question
Aug 19, 2017, 2:15 am
#1
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Cancellation Fees & Rebooking Question
I tried to change my current booking of KUL-HKG-SFO-PDX on a J ticket in CX, to an Etihad business class availability of KUL-AUH-LAX-PDX , and the Australian agent (which you forgot to mention about the Etihad quirk) told me I’d have to cancel the ticket first ($150+ additional pax…there are 4 of us) and then rebook the new flight. HOWEVER, they sent me an email recently there was a change in the times…..the departing flight on CX out of HKG is now 6:45PM instead of 5:55PM…..so can I cancel and book the Etihad flight without incurring the fees?
Aug 19, 2017, 5:17 am
#2
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I tried to change my current booking of KUL-HKG-SFO-PDX on a J ticket in CX, to an Etihad business class availability of KUL-AUH-LAX-PDX , and the Australian agent (which you forgot to mention about the Etihad quirk) told me I’d have to cancel the ticket first ($150+ additional pax…there are 4 of us) and then rebook the new flight. HOWEVER, they sent me an email recently there was a change in the times…..the departing flight on CX out of HKG is now 6:45PM instead of 5:55PM…..so can I cancel and book the Etihad flight without incurring the fees?
Given the schedule though, you should be able to cancel the CX itineary for no fee.
Keep in mind that flying KUL-PDX via AUH will cost a lot more miles, as you'll have to book 2 awards. An Asia 2 to North America award cannot transit the Middle East.
Aug 19, 2017, 6:36 pm
#3
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The AAgent was correct, changing from an all oneworld award to EY will incur the $150+ change/redeposit fee.
Given the schedule though, you should be able to cancel the CX itineary for no fee.
Keep in mind that flying KUL-PDX via AUH will cost a lot more miles, as you'll have to book 2 awards. An Asia 2 to North America award cannot transit the Middle East.
Given the schedule though, you should be able to cancel the CX itineary for no fee.
Keep in mind that flying KUL-PDX via AUH will cost a lot more miles, as you'll have to book 2 awards. An Asia 2 to North America award cannot transit the Middle East.
Aug 20, 2017, 12:20 am
#4
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Join Date: Dec 2007
Location: PDX
Programs: AA,DL,BA,UA,SPG, and any other free trip!
Posts: 1,803
thanks..that gives me some hope. I dont have a problem in using more miles...as AA miles are relatively easy to get with churning the cards, etc..but I wanted to fly Etihad. Ok I will give the Australian call center a jingle and see about doing this. Ill report back my success/failure.