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How do I make / making AA Concierge Key / ConciergeKey / CK? (master thread

How do I make / making AA Concierge Key / ConciergeKey / CK? (master thread

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Old Oct 4, 19, 9:13 pm   -   Wikipost
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Last edit by: JDiver
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How Can I Achieve ConciergeKeySM / "CK" Program
(Concierge Key is by invitation only)

NOTE: For issues relating to services provision for CK members, changes in offerings and all other issues pertaining to current Concierge Key / CK / KEY members, please see AA Concierge Key / ConciergeKey / CK members (master thread) thread

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA) You can not apply for CK; you must be nominated and invited. According to member Gino Troian, reviews and decisions ~July, December.

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Possible ways to gain CK, remembering that as the criteria are not published this is somewhat speculative, based on having several CKs posting here and some members knowing several CKs (in no particular order):
  • Arranger of travel with corporate travel contract with AA
  • Influencer of travel with Fortune 1,000
  • True VIP with significant recognition within an industry or profession
  • Air Pass with $60,000 or more prepaid travel
  • VFF EXP with high EQD ($75k?) and many high fare flights p.a. on AA
  • Nominated by "sales" at AA (may dovetail with immediately above)
  • Be sent a targeted "challenge" by AA instead of an invitation (see below)
According to Emily McNutt of The Points Guy, July 19, 2017 (link), AA has selected some high achievers to send a "challenge" type of CK invitation (offer closed 21 Jul 2017).

The offer required the invitee to earn 16,000 Elite Qualifying Dollars (EQDs) on AA marketed or operated flights within the next 90 days in order to get Concierge Key status; successful completion receive Concierge Key through January 2019.

"According to one FlyerTalk user who was targeted, they have 65,000 EQDs (54,000 on AA-operated flights) and 223,000 Elite Qualifying Miles (EQMs)." We don't know if AA will make this offer in the future.

SERVICES: Services provided include airport escorts, Cadillac apron or golf cart transfers, pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived. CK are First in upgrade and reaccommodation Priority, over EP.

ConciergeKey members receive AAdvantage Executive Platinum status, membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership. (From our FlyerGuide AA Wiki page)


CK members have access to Flagship Check-in on any flight. It has been said unofficially CK will have Flagship Lounge access when flying.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members are pre-boarded ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 25 Jul 2017 by JDiver
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Old Jul 25, 17, 8:02 am
  #91  
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Originally Posted by Dk511 View Post
I am a lifetime AA executive Platinum
You sure about that?
JonNYC is offline  
Old Jul 25, 17, 8:16 am
  #92  
869
 
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
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Just vote with your wallet if you're that upset. Leave it to AA to find out why all of your CK employees aren't flying with them anymore.

Of course, you're probably DFW based...
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Old Jul 25, 17, 8:30 am
  #93  
 
Join Date: May 2011
Location: DFW
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To OP's credit, I think he innocently simply meant he's been EXP most of his flying life.

At least that's how I read it initially.
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Old Jul 25, 17, 8:39 am
  #94  
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Originally Posted by 869 View Post
Just vote with your wallet if you're that upset. Leave it to AA to find out why all of your CK employees aren't flying with them anymore.
@:-)

Absolutely.

Also:
http://www.flyertalk.com/forum/ameri...ight=concierge

http://www.flyertalk.com/forum/ameri...ight=concierge
JonNYC is offline  
Old Jul 25, 17, 9:23 am
  #95  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: SPG Plat100, DL Diamond, AA Executive Platinum (former CK)
Posts: 1,091
I think everyone here agrees there's no rhyme or reason to it. I have it, and I'm not quite sure why, other than a lot of spend, but I have no employees and no lifetime status. Sometimes I think the more people complain on here the less likely they are to get it.
JBauer is offline  
Old Jul 25, 17, 9:25 am
  #96  
 
Join Date: Jul 2017
Posts: 3
Clarification

Meant been exec platinum since the status existed, sorry
Dk511 is offline  
Old Jul 25, 17, 9:32 am
  #97  
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Join Date: Oct 2004
Posts: 246
Get status on another airline

I am in similar situation, and rather than figure out how to get CK invitation, I decided to get 1K status on UA and simply maintain EXP on AA. I am getting used to it quickly as there are many times I connect to fly AA when I can fly direct on UA. In the end, I fly enough and spend enough to get status on both so hopefully it will mean less time on the road due to less connections. Also, I don't necessarily have to justify paying more for an AA flight when there is a UA flight that is less.
zeke320 is offline  
Old Jul 25, 17, 9:49 am
  #98  
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Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
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OP didn't get any status match love from Delta, either.

http://www.flyertalk.com/forum/delta...tus-match.html

If the OP is really spending big money - 100K+ miles on J/D/I/Y/B fares, IMHO, AA and Delta systems are smart enough to figure that out and give some special attention. If he's really deciding travel for 1500 high-mileage people, it seems AA's sales staff should be talking corporate account and benefits for the Top Person.
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Old Jul 25, 17, 10:30 am
  #99  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,710
We have moved 2017 posts asking / discussing achieving AA Concierge Key status to this new thread. The original thread, http://www.flyertalk.com/forum/ameri...er-thread.html, has been dedicated to CK services and issues pertaining to current Concierge Key members to disambiguate the issues.

/Moderator
JDiver is offline  
Old Jul 25, 17, 11:08 am
  #100  
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Join Date: Feb 2003
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Start crediting to BA Executive Club if you're already flying premium cabin.

Flagship Check-In now applies for OW Emeralds so you'd get that plus Flagship Lounge access on all AA flights. Once you reach BA Gold Guest List* you are recognised by AA the same as Concierge Key members and so quite often get the CK treatment (Cadillacs to the aircraft etc.). The only thing that you'd need to achieve would be you'd need to take 4 BA flights to be eligible for Sapphire/Emerald status.
Consistent Concierge Key treatment at ORD for BA GGL


*Earned by hitting 5000 tier points which equates to:
-125 AA FC segments of less than 2000 miles
or
-36 AA FC/premium transcon business class segments of more than 2000 miles
or
-24 longhaul/premium transcon FC flights
The renewal for GGL is 3000 tier points plus 4 BA segments per year, so easily achievable on your flying pattern.

Last edited by Fraser; Jul 26, 17 at 11:16 am
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Old Jul 25, 17, 11:21 pm
  #101  
 
Join Date: Mar 2010
Programs: AA EXP, AA LT Gold, SPG Plat 75
Posts: 859
Originally Posted by Fraser View Post
Start crediting to BA Executive Club if you're already flying premium cabin.

Flagship Check-In now applies for OW Emeralds so you'd get that plus Flagship Lounge access on all AA flights. Once you reach BA Gold Guest List* you are recognised by AA the same as Concierge Key members and so quite often get the CK treatment (Cadillacs to the aircraft etc.). The only thing that you'd need to achieve would be you'd need to take 4 BA flights to be eligible for Sapphire/Emerald status.
Consistent Concierge Key treatment at ORD for BA GGL


*Earned by hitting 5000 tier points which equates to:
-125 AA FC segments of less than 2000 miles
or
-36 AA FC segments of more than 2000 miles
or
-24 longhaul/premium transcon FC flights
The renewal for GGL is 3000 tier points plus 4 BA segments per year, so easily achievable on your flying pattern.
This is good information, I had no idea. Thanks for sharing.
Phasers is offline  
Old Jul 25, 17, 11:29 pm
  #102  
 
Join Date: Mar 2003
Location: New York, NY
Programs: AA CK, A3 Gold, spg100
Posts: 3,852
Originally Posted by Dk511 View Post
I have 1500 employees and some of them are concierge key even though they fly less and aren't responsible for employee travel.
Does AA know this?
justforfun is offline  
Old Jul 26, 17, 7:41 am
  #103  
 
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
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Originally Posted by Dk511 View Post
I have been a AA executive Platinum status member since that status inception and have over 5,000,000 lifetime miles flown and this year to date over 125,000 domestic miles. I have repeatedly requested concierge key status, not for the upgrades as I fly business, but for the preferential treatment when I have a flight problem, which we all know are common. They keep telling me maybe in the next consideration, although they told me that at beginning of year and then in June told me no after mid year consideration. I have 1500 employees and some of them are concierge key even though they fly less and aren't responsible for employee travel. I have sat next to numerous concierge key status people and in talking with them none of them have had more miles flown, more dollars spent or more company travel responsibility

Is there any ideas anyone has for me. I'm frustrated enough that I may move my second half of year 100k mile travel to another airline.

Thanks for any advice
If you have the ability to shift or INFLUENCE travel of your 1,500 employees (to or away from AA), then you may have a better leg to stand on in your next conversation. It would go further than just you telling them you are off to UA or DL.
george 3 is offline  
Old Jul 28, 17, 9:47 am
  #104  
 
Join Date: May 2014
Location: PHL and beyond
Programs: AA CK, Marriott Platinum, Hertz PC
Posts: 237
Originally Posted by george 3 View Post
If you have the ability to shift or INFLUENCE travel of your 1,500 employees (to or away from AA), then you may have a better leg to stand on in your next conversation. It would go further than just you telling them you are off to UA or DL.
If you have 1500 employees and want CK, call the AirPass department and negotiate it. It will be 50-60k, in one payment. If you travel as you describe, AirPass may be a great fit anyhow.

Or, you can get a smaller AirPass and ask them to lobby for you with the CK team based on influence. YMMV.
jmappleby is offline  
Old Aug 14, 17, 9:50 am
  #105  
 
Join Date: Jun 2000
Location: Chicago
Programs: American EXP & 3MM
Posts: 2,342
Smile Dreams of a Concierge Key

Since I finished school I have regularly flown AA, working my way up the ranked to reach EXP regularly at this point. Moreover, I have brought my entire staff and client base into AA.

Still I have dreams of a Concierge Key -- is there anyone that I can contact to be considered?

THANK YOU!
mktozd is offline  

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