Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Sister in law's connecting flight left 15 minutes early without her

Sister in law's connecting flight left 15 minutes early without her

Reply

Old Jun 9, 17, 3:56 pm
  #1  
Original Poster
 
Join Date: Feb 2012
Posts: 731
Sister in law's connecting flight left 15 minutes early without her

My SIL is pretty upset since her connecting flight left 15 minutes early without her and several other passengers. American was able to get her on the next flight out, which was around 2 hours later.

Does she have any recourse? I've heard of passengers getting bumped off a flight. But it's strange that American would decide to just depart early without all passengers on board.
yOyOYoo is offline  
Reply With Quote
Old Jun 9, 17, 4:26 pm
  #2  
 
Join Date: Jun 2004
Location: Central California
Programs: Former UA Premex, now dirt
Posts: 6,378
So you are saying that she was not at the gate and ready to board 20 minutes before the scheduled time?
abmj-jr is offline  
Reply With Quote
Old Jun 9, 17, 4:38 pm
  #3  
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
 
Join Date: Oct 2001
Location: Los Angeles
Posts: 25,120
Please follow this thread in the AA Forum
Thanks..'
Obscure2k
TravelBuzz Moderator
obscure2k is online now  
Reply With Quote
Old Jun 9, 17, 4:39 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,434
Originally Posted by yOyOYoo View Post
My SIL is pretty upset since her connecting flight left 15 minutes early without her and several other passengers.
What does https://flightaware.com/ show as the departure time vs scheduled time?
The time to be at gate is not the same as scheduled departure time.
A flight leaving 15 minutes before schedule would be unusual.
Mwenenzi is offline  
Reply With Quote
Old Jun 9, 17, 4:57 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,309
Yes, leaving 15 minutes early is very unusual. You didn't mention the airport. It could be weather was headed in and the captain wanted to get off the ground quickly. AA got her to her destination so not much more is due. A complaint to AA may get her some extra miles, but that depends upon the agent dealing with it.

AA knows very well if a passenger is on a connecting flight and will often hold a flight especially if there are several connections. It may be her flight was showing as delayed and they knew they had seats on later flights to accommodate those left behind.

Again, have her contact AA and lay out the facts to see what they will do.
RogerD408 is offline  
Reply With Quote
Old Jun 9, 17, 4:58 pm
  #6  
 
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,816
American is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight.
This is from the conditions of carriage... Which also state she must be at the gate and ready to board 15 minutes prior to scheduled departure.

I'm going to guess it's unlikely she's entitled to anything considering how close she cut it. If she arrived at the gate on the right side of the 15 minutes, maybe she'll get some miles for the inconvenience. AA still got her to her final destination, so they held up their end of the bargain regardless of whether or not she was at the gate in time.
kb9522 is offline  
Reply With Quote
Old Jun 9, 17, 5:00 pm
  #7  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 40,671
1. Was this domestic or international?
2. Was she at the gate reader at T-15, or could it have been just after T-15.

If domestic, AA requires passengers to be at the gate by T-15. T-14 doesn't cut it. If international, it's T-30 and she was 15 minutes late.

As soon as all passengers at the gate have boarded and T-15 has ticked by, AA is free to close the flight and the aircraft can push as soon as authorized.

She may or may not have something to complain about, but it likely comes down to seconds and the GA has to close the flight with keystrokes which are recorded by time.
Often1 is online now  
Reply With Quote
Old Jun 9, 17, 5:11 pm
  #8  
Original Poster
 
Join Date: Feb 2012
Posts: 731
I'll find more information about my SIL's flight and then update this thread.

This was a domestic flight and I believe she said around 5 people also missed the connecting flight. They got to the boarding gate 15 minutes prior to scheduled departure time and the attendant would not let any of the passengers board, said that the flight already left.
yOyOYoo is offline  
Reply With Quote
Old Jun 9, 17, 5:29 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 13,434
Originally Posted by yOyOYoo View Post
....said that the flight already left.
More likely the flight was closed
Mwenenzi is offline  
Reply With Quote
Old Jun 9, 17, 8:12 pm
  #10  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,721
A good thread to read is http://www.flyertalk.com/forum/ameri...solidated.html.
JDiver is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread