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AA admits improperly charging YQ surcharge on BA flights ex- HKG

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AA admits improperly charging YQ surcharge on BA flights ex- HKG

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Old Jun 29, 2017, 3:30 pm
  #46  
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Join Date: Jul 2003
Location: Florida
Posts: 29,740
Originally Posted by nocod
After the first decline from refunds, I even replied to them explaining the case further, only to result in the exact same decline letter being sent again. I don't think they read any of the content, just mindlessly processing...

No contact from AA after the CAD email, just saw refund appearing on CC.
Very rude of AA to say the least. My guess would be, should AA do not comply the HKG regulatory agency could fine it with some big $.

Thank you so much for your persistence to get this fixed.
Happy is offline  


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