Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Bonus promotion with AA (shopping/dining) partners: 2k/5k/10k [ended Jun 2017]

Bonus promotion with AA (shopping/dining) partners: 2k/5k/10k [ended Jun 2017]

Old Oct 5, 17, 2:58 pm
  #121  
SK
 
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 970
Thumbs down Quo usque tandem abutere, AA, patientia nostra?

No action (or even reply) to my email, twelve business days later (and three weeks after Sep. 15).
I sent one more message today...

Originally Posted by GrjApp View Post
Same here. I emailed them and got a reply yesterday to wait two more weeks.
Originally Posted by SK
The 2,000 miles I was expecting did not post (and Vinesse was not involved - I had dinning and shopping as my two qualifying transactions, both fulfilling all the criteria).
I waited till today, just in case, to email AA. Hopefully it will be resolved...
SK is offline  
Old Oct 5, 17, 3:46 pm
  #122  
 
Join Date: Aug 2012
Programs: US, HH
Posts: 718
I called them after my miles didn't post. Very helpful agent.

The problem in my case was that the one qualifying transaction was done on the last day, 6/15, but didn't post until after the end date. (Although it clearly shows as 6/15 in my transaction list, so not sure how much that really came into play.)

Miles posted shortly after the call.
GrjApp is online now  
Old Oct 10, 17, 1:15 pm
  #123  
 
Join Date: Aug 2002
Location: WAS
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HH DIAMOND, IHG SPIRE AMB, et al.
Posts: 3,887
Originally Posted by FlyerBeek View Post
Called AAdvantage Customer Service this morning. This now seems to be a known issue, because the representative read from a memo stating it would be resolved within the next 3 weeks and the additional owed miles should post then. She said it had to do with the Vinesse posting late, and AA now had to determine the actual transaction date for those Vinesse transactions that posted to accounts after June 15th. For those who completed the Vinesse sign-up earlier in the promotion window, it shouldn't have affected you.

-FlyerBeek
3 weeks later and the 5,000 extra miles still haven't posted. Called AAdvantage Customer Service again and was told it would be another 2-3 weeks wait and the agent resubmitted the same form again (even though she could see it was already submitted on September 19th with the exact same notes in my record). ACS Supervisor insisted the missing miles cannot be manually credited, despite everyone acknowledging the qualifying transactions were all there. Told to call back in another 3 weeks if the miles haven't posted. Beyond frustrating, and the entire call took over 30 minutes.

-FlyerBeek
FlyerBeek is offline  
Old Oct 17, 17, 11:19 am
  #124  
formerly cooltyler
 
Join Date: Dec 2001
Location: San Francisco, CA Starwood Gold, IC RA, PC Plat, Hilton Gold, UA Premier Gold 1MM, Amex Centurion, Hertz Gold 5*, AA EXP, Hyatt Diamond
Posts: 302
Originally Posted by FlyerBeek View Post
3 weeks later and the 5,000 extra miles still haven't posted. Called AAdvantage Customer Service again and was told it would be another 2-3 weeks wait and the agent resubmitted the same form again (even though she could see it was already submitted on September 19th with the exact same notes in my record). ACS Supervisor insisted the missing miles cannot be manually credited, despite everyone acknowledging the qualifying transactions were all there. Told to call back in another 3 weeks if the miles haven't posted. Beyond frustrating, and the entire call took over 30 minutes.

-FlyerBeek
This mirrors my call too. What a waste of my life. Yet another reason why AA beyond sucks.
SFOBayFlyer is offline  
Old Oct 17, 17, 12:18 pm
  #125  
 
Join Date: Jun 2015
Location: RDU
Programs: AAdvantage
Posts: 90
Still waiting for my bonus miles as well...
chadmb2003 is offline  
Old Nov 17, 17, 4:05 pm
  #126  
SK
 
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 970
Finally, the 2,000 miles I was expecting posted today, backdated to 15 June. I sent them three emails (one each in September, October, and November) and never received any reply.
SK is offline  
Old Nov 17, 17, 7:12 pm
  #127  
 
Join Date: Aug 2016
Location: DTW
Programs: AA EXP, DL PM, Marriott Titanium
Posts: 433
Sent email to AAdvantage Customer Service this Monday, received a response on Tuesday asking for purchase confirmations. I replied on Wednesday, and the 10,000 miles were in my account by Thursday.
aacar is offline  

Thread Tools
Search this Thread
Search Engine: