Bonus promotion with AA (shopping/dining) partners: 2k/5k/10k [ended Jun 2017]
Oct 5, 2017, 1:58 pm
#121
Join Date: Jun 2000
Location: Syracuse, Boston, Athens
Posts: 995
Quo usque tandem abutere, AA, patientia nostra?
No action (or even reply) to my email, twelve business days later (and three weeks after Sep. 15).
I sent one more message today...
I sent one more message today...
Originally Posted by SK
The 2,000 miles I was expecting did not post (and Vinesse was not involved - I had dinning and shopping as my two qualifying transactions, both fulfilling all the criteria).
I waited till today, just in case, to email AA. Hopefully it will be resolved...
I waited till today, just in case, to email AA. Hopefully it will be resolved...
Oct 5, 2017, 2:46 pm
#122
Join Date: Aug 2012
Programs: US, HH
Posts: 895
I called them after my miles didn't post. Very helpful agent.
The problem in my case was that the one qualifying transaction was done on the last day, 6/15, but didn't post until after the end date. (Although it clearly shows as 6/15 in my transaction list, so not sure how much that really came into play.)
Miles posted shortly after the call.
The problem in my case was that the one qualifying transaction was done on the last day, 6/15, but didn't post until after the end date. (Although it clearly shows as 6/15 in my transaction list, so not sure how much that really came into play.)
Miles posted shortly after the call.
Oct 10, 2017, 12:15 pm
#123
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Called AAdvantage Customer Service this morning. This now seems to be a known issue, because the representative read from a memo stating it would be resolved within the next 3 weeks and the additional owed miles should post then. She said it had to do with the Vinesse posting late, and AA now had to determine the actual transaction date for those Vinesse transactions that posted to accounts after June 15th. For those who completed the Vinesse sign-up earlier in the promotion window, it shouldn't have affected you.
-FlyerBeek
-FlyerBeek
-FlyerBeek
Oct 17, 2017, 10:19 am
#124
Join Date: Dec 2001
Posts: 341
3 weeks later and the 5,000 extra miles still haven't posted. Called AAdvantage Customer Service again and was told it would be another 2-3 weeks wait and the agent resubmitted the same form again (even though she could see it was already submitted on September 19th with the exact same notes in my record). ACS Supervisor insisted the missing miles cannot be manually credited, despite everyone acknowledging the qualifying transactions were all there. Told to call back in another 3 weeks if the miles haven't posted. Beyond frustrating, and the entire call took over 30 minutes.
-FlyerBeek
-FlyerBeek
Nov 17, 2017, 6:12 pm
#127
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Sent email to AAdvantage Customer Service this Monday, received a response on Tuesday asking for purchase confirmations. I replied on Wednesday, and the 10,000 miles were in my account by Thursday.