Originally Posted by wjj
(Post 28279445)
(I was on a purchased P fare before the prices sky rocketed and pushed me to UA and so was not looking at upgrade lists). I think AA still has not gotten the kinks out from the switch from F and A to J and C on domestic flights.
However, it's tough for me to tell whether the above changes are all intentional (and they may very well be, as AA mentioned that one of the reasons for the switch was "more granular revenue control") or whether they haven't fully refined everything since the change. My suspicion is that it's a combination of both. |
I finally was upgraded ...
I was going to call AA once again for my denied upgrade. Just before I checked Expert Flyer, and surprising, there was a change. Now there were 2 seats less on the C inventory. I thought it either was "our" seats (we are 2), or at least the waiting list is finally being processed and somebody ahead of me was already upgraded. Additionally, if I tried to check the reservation online I got an error, it couldn't display the details. Don't know if it was related or not ... Called and the agent told that I am still on the waiting list, but she checked and told me that yes, there are availability. She wondered why we weren't confirmed already. Asked me to stay on hold for a few minutes. Don't know if she asked her supervisor or if she needed some kind of authorization. But after a few minutes she told me we are confirmed. She said she need to make once more call (for whatever reasons). And finally, after another minute or so she started the normal upgrade procedure. I asked her why we weren't upgraded automatically. She said that sometimes they have to enter the account and push the upgrade manually. Judge for yourself ... Interesting detail: The upgrade has been already confirmed and ticketed by now, two hours or so after calling AA. The miles have been already deducted and my card already charged for the copay. However Expert Flyer still shows exactly the same number of seats on the C inventory as I saw just before calling AA. No additional change. So either EF has some kind of cache and is not real time? Or the two seats less that I saw then, before calling, were indeed "our" two seats. So why the agent didn't see that? Would love to know the internal details :) |
Originally Posted by lostfly
(Post 28290072)
Interesting detail: The upgrade has been already confirmed and ticketed by now, two hours or so after calling AA. The miles have been already deducted and my card already charged for the copay. However Expert Flyer still shows exactly the same number of seats on the C inventory as I saw just before calling AA. No additional change. So either EF has some kind of cache and is not real time? Or the two seats less that I saw then, before calling, were indeed "our" two seats. So why the agent didn't see that? Would love to know the internal details :) |
Originally Posted by imapilotaz
(Post 28290146)
Yes I was told that EF is not a dynamic searching tool, it does the "screen scrapes"/"queries" to the different GDS systems at scheduled intervals and then uses that database for our queries. So you are not seeing live data.
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Originally Posted by imapilotaz
(Post 28290146)
Yes I was told that EF is not a dynamic searching tool, it does the "screen scrapes"/"queries" to the different GDS systems at scheduled intervals and then uses that database for our queries. So you are not seeing live data.
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Originally Posted by jordyn
(Post 28274436)
No, there's no reason to think that Expertflyer is more authoritative than aa.com in this regard, and there's been some indications in the past that availability doesn't always match 100%.
. AA.com appears now to be developed by foreign software developers. AA.com tech support is now in the Philippines. When you get transferred to tech support from an AA agent you always get the foreign support desk. AA agents always say - don't go by aa.com, they go by AA computers. Way too many issues with AA.com with seat maps not showing correctly, etc. In addition when I find award inventory on Expert Flyer it is more accurate than what AA.com shows. And the agents sees what Expert Flyer shows, not what AA.com shows. Trust EF - always accurate. Ignore AA.com. |
Originally Posted by lostfly
(Post 28290072)
...However Expert Flyer still shows exactly the same number of seats on the C inventory as I saw just before calling AA. No additional change. So either EF has some kind of cache and is not real time? Or the two seats less that I saw then, before calling, were indeed "our" two seats. So why the agent didn't see that? Would love to know the internal details :)
Originally Posted by no2chem
(Post 28290387)
That's KVS, not EF.
Originally Posted by cova
(Post 28290554)
...AA.com appears now to be developed by foreign software developers.
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Originally Posted by lostfly
(Post 28290072)
So either EF has some kind of cache and is not real time? Or the two seats less that I saw then, before calling, were indeed "our" two seats. So why the agent didn't see that? Would love to know the internal details :)
Originally Posted by imapilotaz
(Post 28290146)
Yes I was told that EF is not a dynamic searching tool, it does the "screen scrapes"/"queries" to the different GDS systems at scheduled intervals and then uses that database for our queries. So you are not seeing live data.
Originally Posted by no2chem
(Post 28290387)
That's KVS, not EF.
Originally Posted by flyerCO
(Post 28290379)
Not been my experience. In fact I use it to watch how many seats left in FC when waiting for elite upgrades. It is always live info when I've queried.
Originally Posted by cova
(Post 28290554)
My experience is that Expert flyer is more accurate than aa.com. AA.com is a third party site. AA agents use AA computers which are not the same as AA.com. AA.com is a portal into AA.
In addition when I find award inventory on Expert Flyer it is more accurate than what AA.com shows. And the agents sees what Expert Flyer shows, not what AA.com shows. Trust EF - always accurate. Ignore AA.com.
Originally Posted by JonNYC
(Post 28290565)
I'd say RM automatically released more -C- instantly and automatically in this instance.
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Originally Posted by JonNYC
(Post 28290565)
Weird. Have you been transferred to the Foreign AA tech support. The folks there speak poor English and don't know as much about AA.com features than I do. They don't appear to very technically savvy, even when you speak to a supervisor. Question - are these the same people that are now the software developers of AA.com? In the past, AA.com tech support was in the US and you got a very knowledgeable person. Marriott fired its US based software team (I know one of them) and shipped its software development overseas. I suspect AA has done the same. A few days ago I redeemed a Qantas domestic reward for 2. The flight I wanted showed on Expert Flyer. It did not show on AA.com. When I call AA EXP line the agent said she only saw 1 not 2 award seats. When I said I saw 2 on Expert Flyer, she looked again and then saw the 2 seats and booked the tickets for me. Hence, AA.com was not accurate, EF was, and after searching, AA EXP line saw the 2 seats. |
Originally Posted by JonNYC
(Post 28290565)
I'd say RM automatically released more -C- instantly and automatically in this instance.
Originally Posted by ExpertFlyer Voice
(Post 28290605)
Agreed, that's the most likely scenario.
And, more importantly, thanks as always for being so involved and responsive when questions about how EF functions, etc. come up! ^ |
Originally Posted by lostfly
(Post 28290072)
I was going to call AA once again for my denied upgrade. Just before I checked Expert Flyer, and surprising, there was a change. Now there were 2 seats less on the C inventory. I thought it either was "our" seats (we are 2), or at least the waiting list is finally being processed and somebody ahead of me was already upgraded. Additionally, if I tried to check the reservation online I got an error, it couldn't display the details. Don't know if it was related or not ...
Originally Posted by lostfly
(Post 28290072)
Called and the agent told that I am still on the waiting list, but she checked and told me that yes, there are availability. She wondered why we weren't confirmed already. Asked me to stay on hold for a few minutes. Don't know if she asked her supervisor or if she needed some kind of authorization. But after a few minutes she told me we are confirmed. She said she need to make once more call (for whatever reasons). And finally, after another minute or so she started the normal upgrade procedure.
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Originally Posted by JonNYC
(Post 28290818)
And, more importantly, thanks as always for being so involved and responsive when questions about how EF functions, etc. come up! ^
I'd say RM automatically released more -C- instantly and automatically in this instance. Booked this about a month ago, C inventory was 0 and we were waitlisted for the miles+copay upgrade. Since last week EF shows C4. But as the subject of the thread, called AA a few times and they claimed no availability. Yesterday EF showed C2. Called and I was still on waiting. But now agent said she sees C2, and finally she confirmed us and upgraded us. Yet after the upgrade and even now, EF still shows C2. So if our upgrade took those two places that I was seeing as C2, and inventory didn't change because RM added two additional C seats automatically, that would mean that the previous change from C4 to C2 is because somebody ahead of us on the waiting list was upgraded, right? However, I don't see any changes on the seatmap for that upgrade. I grabbed a screenshot of the seatmap when inventory was at C4. And comparing with the current seatmap, not a single seat (except ours) on coach was freed. All the seats that were assigned on MCE, preferred or even bare main cabin, are still assigned. Again, except our own seats, of course. I know that this doesn't proof that there wasn't any previous upgrade. But I guess it makes it unlikely? |
Originally Posted by anabolism
(Post 28291125)
I'm not sure what you mean by "the normal upgrade procedure." In my experience, the normal upgrade procedure...
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Originally Posted by lostfly
(Post 28292248)
Booked this about a month ago, C inventory was 0 and we were waitlisted for the miles+copay upgrade. Since last week EF shows C4. But as the subject of the thread, called AA a few times and they claimed no availability. Yesterday EF showed C2. Called and I was still on waiting. But now agent said she sees C2, and finally she confirmed us and upgraded us. Yet after the upgrade and even now, EF still shows C2.
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Originally Posted by anabolism
(Post 28298535)
It's hard for us on the outside to know. Multiple possibilities: ...
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