Baby Stroller Incident on AA591 SFO>DFW April 21st
Apr 21, 2017, 8:39 pm
#16
Join Date: May 2015
Location: San Clemente, CA
Posts: 165
A stroller definitely exceeds the length of a carry on allowance. Most strollers are 40" long.
Apr 21, 2017, 8:43 pm
#19
Join Date: Sep 2006
Location: MCO
Programs: UA Silver, DL Silver (MM), HH LT Diamond, MR LT Platinum
Posts: 564
Perhaps a bit more than grabbing the stroller
Apr 21, 2017, 8:44 pm
#20
Suspended
Join Date: Dec 2005
Posts: 9,916
It sounds like the mother already had some anxiety issues before she stepped on the plane. In all the times I have traveled with my small children, I was told that our umbrella strollers could be gate checked. I would never delude myself into thinking that being able to take up the jet way would mean I could carry it on the aircraft. Where on earth would someone think it would be stored? The captains closet?
Apr 21, 2017, 8:46 pm
#22
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
In the past, airlines such as United even recommended their usage as a carry-on compatible item.
Apr 21, 2017, 8:49 pm
#23
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Could've been this?
https://www.reddit.com/r/videos/comm...ok_a_stroller/
No video evidence of the supposedly 'violet' grab, though.
https://www.reddit.com/r/videos/comm...ok_a_stroller/
No video evidence of the supposedly 'violet' grab, though.
Apr 21, 2017, 8:52 pm
#25
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The video’s poster, named Surain Adyanthaya on the Facebook account, claims the woman was hit by the male employee as he took away her stroller.
The male passenger gets out of his seat and approaches the employee, and the employee then challenges the passenger to “Try it. Hit me. You don’t know what the story is.” The passenger replies, “you almost hurt a baby!”
We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.
Apr 21, 2017, 8:53 pm
#26
Join Date: May 2015
Location: San Clemente, CA
Posts: 165
Thanks, I will do that. But my kids are past the point of umbrella strollers now.
Apr 21, 2017, 9:03 pm
#28
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Join Date: Dec 2005
Posts: 9,916
Apr 21, 2017, 9:06 pm
#29
Join Date: May 2015
Location: San Clemente, CA
Posts: 165
Well, clearly there was some sort of kerfuffle over a stroller which resulted in either the crew member 'grabbing' or taking in from her after some back and forth. It seems like a silly thing to get worked up over, it would be gate checked and not left behind, which is the basis of my assumption, she was probably already stressed out before she got on board.
Apr 21, 2017, 9:09 pm
#30
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Join Date: Dec 2005
Posts: 9,916
Well, clearly there was some sort of kerfuffle over a stroller which resulted in either the crew member 'grabbing' or taking in from her after some back and forth. It seems like a silly thing to get worked up over, it would be gate checked and not left behind, which is the basis of my assumption, she was probably already stressed out before she got on board.