EXP and CK now eligible for domestic upgrade (UDU) on award ticket
#46
Join Date: Jul 2011
Posts: 2,314
As a Plat, on two recent domestic coach award flights i was asked by ticket agents if i wanted to use my 500 mile stickers to upgrade my coach award ticket.
I had inquired about volunteering if they were oversold, and the TA said while they were over, they'd end up moving elites up to first to accommodate everyone and they wouldn't have to issue any VDB vouchers. Since that would happen free if they needed me, and I had a good coach seat I picked, I opted not to use my 500's.
I even pointed out that I was on a coach award ticket and how could i upgrade it, and she said it wouldn't be a problem. I didn't take that to mean it's a new "policy" as much as just being lenient, but still it seems something has changed, even for non Exec Plats
I had inquired about volunteering if they were oversold, and the TA said while they were over, they'd end up moving elites up to first to accommodate everyone and they wouldn't have to issue any VDB vouchers. Since that would happen free if they needed me, and I had a good coach seat I picked, I opted not to use my 500's.
I even pointed out that I was on a coach award ticket and how could i upgrade it, and she said it wouldn't be a problem. I didn't take that to mean it's a new "policy" as much as just being lenient, but still it seems something has changed, even for non Exec Plats
Last edited by LovePrunes; May 9, 2017 at 7:19 pm
#47
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
#48
Suspended
Join Date: Mar 2001
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#50
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,663
Does anyone know if these upgrades will be extended to (a) companions of EXPs flying with them, or (b) individuals booked with miles from the EXPs account, but not necessarily flying with them?
#51
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Join Date: Mar 2001
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Posts: 27,730
#52
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
#53
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
#55
Join Date: Oct 2001
Location: Fort Worth, Texas USA
Programs: AA Executive Platinum 5 million miles
Posts: 1,001
I flew from DFW to SJC on May 14, 2017 on a milesaaver award. I was paged at the gate and the agent said that she noticed I was not on the upgrade list and did I want to be added. I asked if I had a chance and she handed me a new boarding pass for first. When I returned from SJC to DFW on May 15, 2017, I asked at the check-in counter and was told that I needed to call the Executive Platinum desk or ask at the gate. I noticed that no one on the airport upgrade list had cleared so I called the ExPlat number and asked. I was told that I could change my award ticket to a first class one or stay in coach. I said thank you and hung up. I checked at the gate and was told that I could not be added to the upgrade list because I was on an award ticket. I had a exit row window so I did not argue. Two passengers cleared the list. When boarding was announced, I was the only person in Group 2. My seat was fine and the middle seat stayed vacant. I had my complimentary drink and turkey sandwich; they were offered to me so I did not have to beg.
I may be flying tomorrow on an award ticket and am curious about what will happen when I ask about the upgrade. If I fly, I will post an update.
I may be flying tomorrow on an award ticket and am curious about what will happen when I ask about the upgrade. If I fly, I will post an update.
#56
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
#57
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
#58
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
Is this limited to flights booked with AA miles? Any indication that a flight booked with avios wouldn't be eligible?
#59
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
#60
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Posts: 27,730