EXP and CK now eligible for domestic upgrade (UDU) on award ticket
Apr 4, 2017, 12:02 am
#32
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
True that.
Based upon the verbiage in the thread opening by OP:
Reports have been read of Executive Platinum members (and ConciergeKey members, who also have EP status) who have been offered and been able to successfully request and receive upgrades whilst flying on "domestic" award tickets. (Not applicable to Platinum Pro.)
I decided to call and request to see what happened.
Based upon the verbiage in the thread opening by OP:
Reports have been read of Executive Platinum members (and ConciergeKey members, who also have EP status) who have been offered and been able to successfully request and receive upgrades whilst flying on "domestic" award tickets. (Not applicable to Platinum Pro.)
I decided to call and request to see what happened.
Apr 8, 2017, 1:07 pm
#33
Join Date: Dec 2012
Location: Phoenix, AZ
Programs: Starwood Gold, Hilton Gold, Mariott Gold, AMEX Plat, US CP
Posts: 273
EXP upgrades on award tickets?
Does anyone know when this is suppose to start? They make all these "enhancements" l however take forever to implement. I'm on a flight today and not on the list or any option to request.
Apr 8, 2017, 6:52 pm
#34
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,636
Apr 8, 2017, 7:36 pm
#35
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
- In my experience many of AA GAs are simply not properly trained. You come, you ask, and, perhaps, you will be upgraded.
Apr 8, 2017, 9:01 pm
#36
Join Date: Nov 2010
Posts: 51
FYI YMMV
Flying today on a 12.5K ticket as an EXP
Asked in the Admirals Club #1 , they had no idea. An agent who knows me well, checked and the answer was "later in 2017".
Went to gate and was being paged. "Ive got your upgrade" Given new boarding pass @ 2A. She said "I even called the AC" and "this is ridiculous as EXP" Flight 1/2 full in F
Checked in at an at Admirals Club in CLT for second flight. " NOPE" Do they not have the most clueless agents? Not just today but repeatedly clueless.
Went to gate and asked. She said "I can't clear you at the moment" Stepped back and my name was suddenly #1 of 10. First two cleared in seconds, flight oversold.
Asked in the Admirals Club #1 , they had no idea. An agent who knows me well, checked and the answer was "later in 2017".
Went to gate and was being paged. "Ive got your upgrade" Given new boarding pass @ 2A. She said "I even called the AC" and "this is ridiculous as EXP" Flight 1/2 full in F
Checked in at an at Admirals Club in CLT for second flight. " NOPE" Do they not have the most clueless agents? Not just today but repeatedly clueless.
Went to gate and asked. She said "I can't clear you at the moment" Stepped back and my name was suddenly #1 of 10. First two cleared in seconds, flight oversold.
Apr 8, 2017, 9:23 pm
#41
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,636
This whole situation makes me wonder, is this happening just lately, in preparation of rolling out the new benefit, or has this also been happening in the past?
Have EXPs been asking and getting random upgrades on award tickets before 2017? Any reports?
Have EXPs been asking and getting random upgrades on award tickets before 2017? Any reports?
Apr 8, 2017, 9:29 pm
#42
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Apr 8, 2017, 9:34 pm
#43
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Apr 8, 2017, 10:38 pm
#44
Join Date: Dec 2012
Location: Phoenix, AZ
Programs: Starwood Gold, Hilton Gold, Mariott Gold, AMEX Plat, US CP
Posts: 273
Also, this is BS they put a carrot out and probably won't have it implemented officially till the end of the year... another "enhancement"!
Apr 11, 2017, 11:38 am
#45
Join Date: Jun 2016
Location: CID/ORD
Programs: AA EXP
Posts: 66
As of this weekend (4/09) it hasn't been implemented officially yet, but I did have good success requesting at the airport, from gate agents. One agent mentioned that it was suppose to have been implemented in March, but didn't end up happening.
Ticketed in T, DSM-DFW-BRO and back. Upgrade processed as R. All flights had plenty of J availability, with only ever 1 or 2 pax on the airport upgrade list.
For DFW-DSM, asked at the DFW re-booking center about being added to the upgrade list. The agent put me on it, but then noticed it was an award flight, and mentioned that she didn't want to "get in trouble", and had her colleague help her take me off it. Tried again at the gate, with again no problems.
My recommendation for other EXP is to arrive at the airport early, and request to be added to the list. At least until they implement UDU for award tickets.
Ticketed in T, DSM-DFW-BRO and back. Upgrade processed as R. All flights had plenty of J availability, with only ever 1 or 2 pax on the airport upgrade list.
For DFW-DSM, asked at the DFW re-booking center about being added to the upgrade list. The agent put me on it, but then noticed it was an award flight, and mentioned that she didn't want to "get in trouble", and had her colleague help her take me off it. Tried again at the gate, with again no problems.
My recommendation for other EXP is to arrive at the airport early, and request to be added to the list. At least until they implement UDU for award tickets.
