Blind Maine woman describes getting kicked off plane with service dog
Mar 24, 2017, 10:44 am
#16
Join Date: Feb 2012
Location: BSL
Programs: AA (EXP); among others :)
Posts: 2,522
Way too much conflicting info, one-sided, to conclude anything at this point
This seems to have been on DCA-DFW, a route where AA mostly uses A320/A321 aircraft. The bulkhead row in these (what she had been assigned) is indeed not really suitable for large animals.
Looks like there were a few uninformed AA staff and a pilot who made a knee-jerk decision.
This will generate some negative press for AA, and it looks like rightfully so.
