FlyerTalk Forums - LAX Ticket Agents rude and swore at me

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- - LAX Ticket Agents rude and swore at me (https://www.flyertalk.com/forum/american-airlines-aadvantage/1824017-lax-ticket-agents-rude-swore-me.html)

If one looks at the profile of the OP, it appears he never re-logged in to FT to even see the results of his post (could have done it un-logged-in, needless to say.)

As well, no less than 6 members contacted me w/ concern about the verbiage "I am a wounded warrior" etc.

Accordingly-- mostly due to the first factor-- I'd respectfully suggest we stop taking the bait. Just one member's opinion. :)

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Originally Posted by JonNYC (Post 27956468)

Accordingly-- mostly due to the first factor-- I'd respectfully suggest we stop taking the bait. Just one member's opinion. :)

How am I supposed to weigh your opinion without knowing your alma mater?

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Originally Posted by PlatinumScum (Post 27956533)

How am I supposed to weigh your opinion without knowing your alma mater?

HA!!!

Quote:

Originally Posted by JonNYC (Post 27956590)

HA!!!

So, what university is that?

When threads like this appear, I almost always have this inkling in the back of my mind that they poster deserved it.

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Originally Posted by DylanOakes (Post 27957445)

When threads like this appear, I almost always have this inkling in the back of my mind that they poster deserved it.

I'm pretty sure they OP is trolling for giggles.

Quote:

Originally Posted by Mdg1775 (Post 27938082)

My wife is flying later today, I have told her and will tell my thousands of LinkedIn associates to capture their encounter with AA Reps on video.

AA policy prohibits recording their employees and they would be operating in accordance with their own policies to deny service at that point.

Quote:

Originally Posted by JonNYC (Post 27940186)

They have to wear their SIDA badges if they are in any secured area (post-TSA, AOA, etc.), but not in the public spaces.

It can very by airport. At one airport I worked at, I was required to have my ID badge visible when on duty and behind the ticket counter, even though it was outside the sterile area.

That being said, I also doubt LAWA, TSA, or DOT would be interested because:

Quote:

Originally Posted by brettsir (Post 27939500)

Upon receiving your LAX SIDA badge you are told not to photograph it, or allow others to photograph it.

Most airlines require only first name to be provided to guests as the popularity of social media and other online resources has made it incredibly easy for employees to become targets of harassment if their full name is provided.

Additionally most airlines ask that employees refrain from photographing or allowing others to photograph their company badge.

Seeing how both badges contain information that is not necessary for the guest, as well as opens up the agent to the whole photos thing, tucking their badge into their shirt is completely normal in that situation.

^ The agent was taking steps to prevent their badge from being photographed.

Quote:

Originally Posted by DylanOakes (Post 27957445)

When threads like this appear, I almost always have this inkling in the back of my mind that they poster deserved it.

Or at least when OP never returns,

LAX Ticket Agents rude and swore at me ...

And then the soldier dude SHOT me.

- I'm dating myself now. :D

Yes next time record the situation. A video is worth a thousand words. AA can stop you from recording on their aircraft, they can't stop you from recording them in a public airport terminal.

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Originally Posted by SomethingSpecialInTheAir (Post 27980793)

Yes next time record the situation. A video is worth a thousand words. AA can stop you from recording on their aircraft, they can't stop you from recording them in a public airport terminal.

That's not likely to deescalate the situation and get them to help you.

Quote:

Originally Posted by deeruck (Post 27980814)

That's not likely to deescalate the situation and get them to help you.

I agree, and I normally wouldn't do it if I was a customer on them that day, but if you are already in a no-win situation and you might not even be flying with them anymore that day, there is nothing left to lose.

Quote:

Originally Posted by DylanOakes (Post 27957445)

When threads like this appear, I almost always have this inkling in the back of my mind that they poster deserved it.

+1 squared. Based on decades of airport observation, I feel that most of the time, these types of posts are self inflicted by any combination of DYKWIA, tone, inflection, volume, threat, entitlement, alcohol, etc. .

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Originally Posted by miamiflyer8 (Post 27979205)

Or at least when OP never returns,

+1 "OPW" (One Post Wonder)

FWIW #1-Growing up in the SF Bay Area, when meeting people for the first time, always thought it comical that a large % of alums from a University in Palo Alto that shall remain nameless, managed to mention they went there within the 1st 1-5 minutes. :rolleyes:

FWIW #2-(:D For credibility purposes only: :D) Graduated from San Diego State University (one of the best 7 years of my life!) with a BA in Chinese history and a great tan. A Chinese history degree prepares one perfectly for a 40+ year career in Financial Services sales.

Just an anecdote: I traveled through LAX in 2012 (so, pmAA). All agents were somewhat dreary and unpleasant. I've heard that same issue with other airlines (UA, DL) so it must be a LAX thing.

FWIW #2-(:D For credibility purposes only: :D) Graduated from San Diego State University (one of the best 7 years of my life!) with a BA in Chinese history and a great tan. A Chinese history degree prepares one perfectly for a 40+ year career in Financial Services sales.

+1 For what its worth, I forwarded this to my son who upon moving back to the US from Brazil will be applying for a similar job on the foreign angle.