Sep 26, 2017, 10:49 am
Last edit by: Prospero
AA (physical or virtual) Gift Cards
Be aware of AA Gift Card Restrictions Prior to Purchase
"Customers may contact American Airlines for questions or help with their gift cards at [email protected]. Agents are also available by phone Monday through Friday from 8am to 5pm (Central Time) at 800-677-9555."
"Note: Gift Cards are redeemable toward the purchase of air travel wholly on flights operated by American Airlines, American Eagle® and oneworld® carriers for itineraries sold and originating in the U.S., Puerto Rico and U.S. Virgin Islands. Gift Cards may also be used for payment of air travel on any oneworld® partner or Codeshare flights designated in flight listings as AA*. For a complete list of American Airlines codeshare partners as well as other codeshare information, visit www.aa.com/codeshare. They cannot be used for payment of air travel on any other airline. In addition if a credit card is used in conjunction with Gift Card(s), the credit card must have a United States, U.S. Virgin Islands or Puerto Rico billing address. Gift Cards may not be used for upgrades, Admirals Club membership enrollments, Admirals Club One-Day passes, AAdvantage Award Travel or other non-flight products and/or services sold on AA.com." Link
Link to full Gift Cards Terms and Conditions
You can buy either a plastic card and have it mailed or a virtual / electronic card delivered via email. Please see below for the differences between the cards to find the right one for you. Both options allow you to send a personal message with your gift. You can use up to eight (8) Gift Cards at one time toward the purchase of a ticket to hundreds of exciting destinations throughout the world. And, with no expiration date or fees.
Though gift cards have been non-refundable, some report they can be refunded to vouchers in at least some cases.
Be aware of AA Gift Card Restrictions Prior to Purchase
"Customers may contact American Airlines for questions or help with their gift cards at [email protected]. Agents are also available by phone Monday through Friday from 8am to 5pm (Central Time) at 800-677-9555."
"Note: Gift Cards are redeemable toward the purchase of air travel wholly on flights operated by American Airlines, American Eagle® and oneworld® carriers for itineraries sold and originating in the U.S., Puerto Rico and U.S. Virgin Islands. Gift Cards may also be used for payment of air travel on any oneworld® partner or Codeshare flights designated in flight listings as AA*. For a complete list of American Airlines codeshare partners as well as other codeshare information, visit www.aa.com/codeshare. They cannot be used for payment of air travel on any other airline. In addition if a credit card is used in conjunction with Gift Card(s), the credit card must have a United States, U.S. Virgin Islands or Puerto Rico billing address. Gift Cards may not be used for upgrades, Admirals Club membership enrollments, Admirals Club One-Day passes, AAdvantage Award Travel or other non-flight products and/or services sold on AA.com." Link
Link to full Gift Cards Terms and Conditions
You can buy either a plastic card and have it mailed or a virtual / electronic card delivered via email. Please see below for the differences between the cards to find the right one for you. Both options allow you to send a personal message with your gift. You can use up to eight (8) Gift Cards at one time toward the purchase of a ticket to hundreds of exciting destinations throughout the world. And, with no expiration date or fees.
Though gift cards have been non-refundable, some report they can be refunded to vouchers in at least some cases.
AA Gift Card / Cards discussion, issues, questions (master thread)
Aug 29, 2017, 1:21 pm
#91
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Gift card should work. Just call AA if u don't see the box in the payment page
I hope this is the correct thread.
So I'm looking (it's on Hold) at this itinerary:
1/17/18
Flight 1904 ALB-> CLT
Flight 2064 CLT-> DFW
Flight 5789 DFW -> GJT
Return 1/23/18
Flight 5766 GJT -> DFW
Flight 1794 DFW -> CLT
Flight 419 CLT -> ALB
However, when I went to pay it doesn't give me a gift card as an option.
I have a suspicion it's the DFW/GJT flight?
The AA website says it's:
"Operated by Mesa Airlines As American Eagle "
but the G/C website:
https://giftcards.aa.com/using.jsp
says:
Gift Cards are redeemable toward the purchase of air travel wholly on flights operated by American Airlines, American Eagle® and oneworld® carriers for itineraries sold and originating in the U.S., Puerto Rico and U.S. Virgin Islands.
So I'm unsure if that's the reason or not.
I did select some MCE seats, and although I'm a lowly Gold, checked the "request upgrades" box, so not sure if that's the reason either.
Any ideas?
Assuming it's the Mesa Airlines/American Eagle flight, then the only option would be to book as two round trip tickets then?
What "bad" things could happen at that point?
Thanks!
So I'm looking (it's on Hold) at this itinerary:
1/17/18
Flight 1904 ALB-> CLT
Flight 2064 CLT-> DFW
Flight 5789 DFW -> GJT
Return 1/23/18
Flight 5766 GJT -> DFW
Flight 1794 DFW -> CLT
Flight 419 CLT -> ALB
However, when I went to pay it doesn't give me a gift card as an option.
I have a suspicion it's the DFW/GJT flight?
The AA website says it's:
"Operated by Mesa Airlines As American Eagle "
but the G/C website:
https://giftcards.aa.com/using.jsp
says:
Gift Cards are redeemable toward the purchase of air travel wholly on flights operated by American Airlines, American Eagle® and oneworld® carriers for itineraries sold and originating in the U.S., Puerto Rico and U.S. Virgin Islands.
So I'm unsure if that's the reason or not.
I did select some MCE seats, and although I'm a lowly Gold, checked the "request upgrades" box, so not sure if that's the reason either.
Any ideas?
Assuming it's the Mesa Airlines/American Eagle flight, then the only option would be to book as two round trip tickets then?
What "bad" things could happen at that point?
Thanks!
Aug 29, 2017, 2:47 pm
#92
Join Date: Mar 2008
Posts: 1,535
Thanks, I called in and they were able to process the gift cards and credit cards. Took a bit though as they had to check and make sure it could be used with the MCE seats and all that jazz. No idea why it wouldn't let me do it online.
Sep 23, 2017, 9:58 am
#93
Join Date: Dec 2015
Programs: AA EXP, UA Silver, Marriott Plat, SPG Plat, IHG Plat, Hilton Gold, Hyatt Discoverist
Posts: 81
If you have to refund a flight booked with gift cards within 24 hours, do you know how you will be refunded? By gift card or by travel vouchers? I've heard conflicting information.
Feb 1, 2018, 11:58 am
#94
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
Feb 1, 2018, 12:15 pm
#95
Join Date: Feb 2009
Programs: Delta Diamond, HH Diamond, Avis PC, Bonvoy Plat, National EE
Posts: 163
Feb 12, 2018, 8:30 pm
#96
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Pay for ticket with Gift Cards and cc
I just tried to pay for a held itn using GCs and a CC. I entered the GC numbers and PIN and then entered the CC info. I clicked "pay". In the past the total of the GCs was subtracted from ticket price--this didn't happen(?)
I immediately called the EXP desk, NO GCs were showing, they cancelled the payment and I started from scratch! Has something changed on aa.com re using GCs + CCs?
[PS: Once a year via my Amex Plat card I purchase from AA $200 in GCs to Amex and get a $200 statement credit. So the last time I used a GC to pay for a ticket was in early 2017, about a year ago.]
I immediately called the EXP desk, NO GCs were showing, they cancelled the payment and I started from scratch! Has something changed on aa.com re using GCs + CCs?
[PS: Once a year via my Amex Plat card I purchase from AA $200 in GCs to Amex and get a $200 statement credit. So the last time I used a GC to pay for a ticket was in early 2017, about a year ago.]
Feb 12, 2018, 9:27 pm
#97
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I just tried to pay for a held itn using GCs and a CC. I entered the GC numbers and PIN and then entered the CC info. I clicked "pay". In the past the total of the GCs was subtracted from ticket price--this didn't happen(?)
I immediately called the EXP desk, NO GCs were showing, they cancelled the payment and I started from scratch! Has something changed on aa.com re using GCs + CCs?
[PS: Once a year via my Amex Plat card I purchase from AA $200 in GCs to Amex and get a $200 statement credit. So the last time I used a GC to pay for a ticket was in early 2017, about a year ago.]
I immediately called the EXP desk, NO GCs were showing, they cancelled the payment and I started from scratch! Has something changed on aa.com re using GCs + CCs?
[PS: Once a year via my Amex Plat card I purchase from AA $200 in GCs to Amex and get a $200 statement credit. So the last time I used a GC to pay for a ticket was in early 2017, about a year ago.]
Was the EXP desk able to manually do it for you? Once reaching the EXP desk, I don't see a reason to go back through the online process again.
Feb 12, 2018, 9:44 pm
#98
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I still have one GC to use (for some future reservation) and next year I might have this issue again.
Follow-up: After 3 hours I still wasn't ticketed, so I called, agent: "we don't do immediate ticketing...wait". 10 hours later I got an email to call re my ticket. The agent thought it was GC related, but was due to an $0.81 deficiency(?)
I now have my receipt, but it only shows GC, CC but NO breakdown--besides looking at my CC statement, is there any way of seeing the full breakdown on AA.COM?
Last edited by nrr; Feb 13, 2018 at 10:29 am
May 15, 2018, 3:59 pm
#99
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
I bought a virtual gift card for myself. (As in, in my name and to my name.) Is it fine for a third party to use the gift card on their reservation and pay for the remainder themselves? I didn't know that I wouldn't be flying AA anymore when I did that. Thanks!
Jul 26, 2018, 7:39 pm
#100
Join Date: Nov 2011
Location: Tucson, AZ
Programs: Hilton Diamond, AA Platinum, Marriott Gold
Posts: 100
Jul 27, 2018, 5:10 am
#101
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
Edit: just checked my emails, I cancelled the trip on May 20 and the refund gift cards were emailed to me on June 4, so about 2 weeks.
Jul 27, 2018, 10:17 am
#102
Join Date: Nov 2011
Location: Tucson, AZ
Programs: Hilton Diamond, AA Platinum, Marriott Gold
Posts: 100
Earlier this year I bought a flight with gift cards that I cancelled within the 24 hr period. AA automatically emailed me brand new gift cards for the refund but it took a few weeks.
Edit: just checked my emails, I cancelled the trip on May 20 and the refund gift cards were emailed to me on June 4, so about 2 weeks.
Edit: just checked my emails, I cancelled the trip on May 20 and the refund gift cards were emailed to me on June 4, so about 2 weeks.
Aug 17, 2018, 1:32 pm
#103
Join Date: Aug 2018
Location: New Mexico
Posts: 5
Did you cancel within 24 hours and have to request the refund? I booked a ticket with gift card and canceled within 24 hours. When I tried requesting the refund, it said my ticket was non-refundable. I guess cancellation within 24 hours is processed automatically, so you don't need to fill the form.
Oct 1, 2018, 10:51 pm
#104
Join Date: Apr 2016
Posts: 17
Question about AA E-gift card.
I bought an AA E gift card to use up some of my travel credit. Didn’t realize I had to wait 72 hours to redeem. I put my flight on hold, and the price has gone up now.
What are the chances I can call AA gift cards and get them to issue the e giftcard early so I can use it for my flight? Has anyone had success doing this?
What are the chances I can call AA gift cards and get them to issue the e giftcard early so I can use it for my flight? Has anyone had success doing this?
Oct 2, 2018, 12:28 am
#105
Join Date: Oct 2002
Posts: 1,700
Pretty sure they are firm on the 72 hour rule.
I bought an AA E gift card to use up some of my travel credit. Didn’t realize I had to wait 72 hours to redeem. I put my flight on hold, and the price has gone up now.
What are the chances I can call AA gift cards and get them to issue the e giftcard early so I can use it for my flight? Has anyone had success doing this?
What are the chances I can call AA gift cards and get them to issue the e giftcard early so I can use it for my flight? Has anyone had success doing this?