ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread
#166
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I am trying to book a flight from London to LA and want to use a voucher I got from AA for it.
From what I understand, I should make and hold the reservation on the AA site, then call up AA to give them the voucher code number.
They are supposed to recalculate the taxes...right? Or am I wrong? Because when I asked the agent to, she simply had no idea what I was talking about, and when she went to speak to her supervisor, she was none the wiser....
Is there something about the taxes needing to be calculated because the voucher is tax exempt? Or am I missing something here?
From what I understand, I should make and hold the reservation on the AA site, then call up AA to give them the voucher code number.
They are supposed to recalculate the taxes...right? Or am I wrong? Because when I asked the agent to, she simply had no idea what I was talking about, and when she went to speak to her supervisor, she was none the wiser....
Is there something about the taxes needing to be calculated because the voucher is tax exempt? Or am I missing something here?
The other sad part is typically the tax portion was credited back onto the voucher so they kept getting a diminishing value. Once below a few bucks, just wasn't worth the hassle.
#167
Join Date: Aug 2012
Programs: British Airways Executive Club Silver
Posts: 143
Thanks for this. What is a DV voucher? I got the voucher after complaining about poor service and delays on multiple sectors.
Would this be a DV voucher?
Would this be a DV voucher?
#168
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If it's a paper voucher you should see DV around the number and the fare basis box. Typically issued when Denied Boarding Voluntary. DV are effectively giving you a free flight, whereas the others are merely a refund type and not tax free.
#169
Join Date: Aug 2012
Programs: British Airways Executive Club Silver
Posts: 143
Thanks for clarifying that! All makes sense now
#170
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,415
Merging with our existing voucher discussion thread. Please also refer to our thread wiki for further information. /Moderator
#171
Join Date: Mar 2015
Posts: 1
What can I do with expiring low value travel voucher?
Similarly I have $200 AA voucher that I will not use.
#172
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
#173
Join Date: Jul 2002
Location: Redding, CT
Posts: 604
Practical question on use of others paper vouchers
So our family of four recently received paper vouchers for a cancelled trip. I have read the FAQ's and understand that I can use multiple vouchers towards one future ticket. My question is with respect to the voucher holder being present either in person or on the phone to apply to another persons ticket.
If I wanted to use my voucher and my 9 year old sons voucher towards one future ticket just for me-do they really need to talk or see the 9 year old? Especially since I purchased all 4 of our original tickets one single credit card in my name as well? Any experiences? Thanks.
If I wanted to use my voucher and my 9 year old sons voucher towards one future ticket just for me-do they really need to talk or see the 9 year old? Especially since I purchased all 4 of our original tickets one single credit card in my name as well? Any experiences? Thanks.
#174
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
So our family of four recently received paper vouchers for a cancelled trip. I have read the FAQ's and understand that I can use multiple vouchers towards one future ticket. My question is with respect to the voucher holder being present either in person or on the phone to apply to another persons ticket.
If I wanted to use my voucher and my 9 year old sons voucher towards one future ticket just for me-do they really need to talk or see the 9 year old? Especially since I purchased all 4 of our original tickets one single credit card in my name as well? Any experiences? Thanks.
If I wanted to use my voucher and my 9 year old sons voucher towards one future ticket just for me-do they really need to talk or see the 9 year old? Especially since I purchased all 4 of our original tickets one single credit card in my name as well? Any experiences? Thanks.
I have now bought three new tickets under one PNR for the same three people and applied the German guy's paper voucher. They said there would be "no problem", and I was instructed to send the paper voucher to the address in Florida. It was me that phoned in to move the tickets from "Hold" to "Purchased" with my credit card, and to apply the paper voucher.
That was in January for a March 23 flight.
The ticket status was "Unknown" through the rest of January and the first part of February. On Feb 16, the status changed to "Ticket Pending" and today, March 10, it is still "Ticket Pending". I have called several times, and always get the same answer.
"They have received your voucher in the mail, but are behind in processing the paperwork. Just be patient. It should be just a few more days."
In answer to your question, I don't think they will require the 9-year old to be present in order to process the voucher. They did not require my German friend to get on the phone or anything like that.
My next question, for anyone who knows: Is it normal for the ticketing process for paper vouchers to be SO DARN LONG? We are less than two weeks away from departure and I still don't have a ticket number.
PS: Why would anyone in their right mind accept a paper voucher for VDB or anything else if redeeming it is such a hassle?
ETA: We are finally Ticketed. They did it yesterday 3/10/15 and I saw it last night.
Last edited by QueenOfCoach; Mar 11, 2015 at 6:58 am
#175
Join Date: Mar 2015
Posts: 3
AA paper voucher process time?
Hello,
Does anyone know the AA paper voucher process time? I mailed my voucher with certified mail. The mail was delivered on 3/2/2015. My online ticket is still showing "Ticket Pending". I called AA. The person answered the phone just told me to wait for a few more days. How long is the process time? Thanks.
Does anyone know the AA paper voucher process time? I mailed my voucher with certified mail. The mail was delivered on 3/2/2015. My online ticket is still showing "Ticket Pending". I called AA. The person answered the phone just told me to wait for a few more days. How long is the process time? Thanks.
#176
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Hello,
Does anyone know the AA paper voucher process time? I mailed my voucher with certified mail. The mail was delivered on 3/2/2015. My online ticket is still showing "Ticket Pending". I called AA. The person answered the phone just told me to wait for a few more days. How long is the process time? Thanks.
Does anyone know the AA paper voucher process time? I mailed my voucher with certified mail. The mail was delivered on 3/2/2015. My online ticket is still showing "Ticket Pending". I called AA. The person answered the phone just told me to wait for a few more days. How long is the process time? Thanks.
Once the voucher is received and the reservation is ready for ticketing, they go in order of travel date, rather than in the order of when the voucher was received. So further out the travel date, the longer it will take. nothing you can do about it but wait it out.
#177
Join Date: Mar 2015
Posts: 3
I am afraid that the voucher got lost even though it was certified mail.
#178
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
AA paper voucher process time?
I just went through this process.
"Ticket Pending" means they have received the paper voucher and it is awaiting processing.
I got "Ticketed" 13 days before departure, even though I made the reservations and mailed the voucher 2 months before departure.
It's really aggravating!!! Just like you, I called and was told "wait a few more days".
"Ticket Pending" means they have received the paper voucher and it is awaiting processing.
I got "Ticketed" 13 days before departure, even though I made the reservations and mailed the voucher 2 months before departure.
It's really aggravating!!! Just like you, I called and was told "wait a few more days".
#180
Join Date: Nov 2008
Programs: AA EXP 3MM
Posts: 1,773
The benefit of late ticketing is you lock in the price, but can change the reservation without penalty prior to ticketing.