ARCHIVE: AA OSO, IROPS / IRROPS, delay, cancelation etc. resources to 2017
Mar 29, 2017, 4:44 pm
#76
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I didn't see this scenario covered in the wiki, but:
Let's say you are booked on Award ticket for Business/FC
Let's say AA has an irrops or does an equipment swap to a single-class plane.
What happens?
In the past, on PAID (Y-UP) tickets, AA has refused to re-route on a plane with 2-class cabin (because "you didn't pay for an FC ticket"). Example: ALB-PHL was 2-class they swapped equipment, now you're on single-class. AA refused to allow an ALB-DCA or ALB-CLT or ALB-ORD without paying for the fare difference (original itinerary was say, ALB-MIA).
Thanks!
Let's say you are booked on Award ticket for Business/FC
Let's say AA has an irrops or does an equipment swap to a single-class plane.
What happens?
In the past, on PAID (Y-UP) tickets, AA has refused to re-route on a plane with 2-class cabin (because "you didn't pay for an FC ticket"). Example: ALB-PHL was 2-class they swapped equipment, now you're on single-class. AA refused to allow an ALB-DCA or ALB-CLT or ALB-ORD without paying for the fare difference (original itinerary was say, ALB-MIA).
Thanks!
No experience with invol downgrades on -UP fares. But that totally sounds like an AA move to say "it's just a coach fare", even though almost every one of them is sold alongside a lower available coach fare, giving the passenger the expectation that he/she is paying for F service.
Mar 31, 2017, 12:27 am
#77
Join Date: Nov 2016
Posts: 72
AA cancellation/rerouting DCA-LGA instead of JFK
AA from DCA on Tuesday May 28 was a mess. Probably a frequent problem, but not for me -- I had a flight out of JFK, but after cancelling my 14:15 DCA-JFK flight, they put me on flight to LGA, sat on the tarmac while defueling, landed at LGA 17:15. Then took taxi for rush hour run to JFK for 19:00 overseas flight. Requesting AA refund of tix ($150) plus taxi fare - the stress, etc is on me. Any hope on this?
Mar 31, 2017, 12:51 am
#78
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AA from DCA on Tuesday May 28 was a mess. Probably a frequent problem, but not for me -- I had a flight out of JFK, but after cancelling my 14:15 DCA-JFK flight, they put me on flight to LGA, sat on the tarmac while defueling, landed at LGA 17:15. Then took taxi for rush hour run to JFK for 19:00 overseas flight. Requesting AA refund of tix ($150) plus taxi fare - the stress, etc is on me. Any hope on this?
Missing some information:
What was the reason given for the DCA-JFK cancel?
was the international flight out of JFK on the same PNR as your DCA-JFK flight? Was it on AA?
Did you ask about a taxi when you accepted the reroute to LGA?
Mar 31, 2017, 4:29 am
#79
Join Date: Nov 2016
Posts: 72
Reason for cancellation of DCA-JFK "ground conditions" (weather was a factor, ATC delays, etc.)
International flight on a differnt PNR and airline (not recommended, but unavoidable in this case)
At DCA, most the AA personnel were less than helpful -- they simply read from the AA rulebook. Flights to LGA and elsewhere were being delayed left and right, and AA personnel were overwhelmed, took no initiative, etc. There was no one to talk to. I tried calling, eventually go through to a call center somewhere in the world where English was not a first language, and again got the AA rulebook with zero assistance.
Not a good performance to understate the case.
International flight on a differnt PNR and airline (not recommended, but unavoidable in this case)
At DCA, most the AA personnel were less than helpful -- they simply read from the AA rulebook. Flights to LGA and elsewhere were being delayed left and right, and AA personnel were overwhelmed, took no initiative, etc. There was no one to talk to. I tried calling, eventually go through to a call center somewhere in the world where English was not a first language, and again got the AA rulebook with zero assistance.
Not a good performance to understate the case.
Mar 31, 2017, 4:40 am
#80
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Mar 31, 2017, 5:00 am
#81
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AA from DCA on Tuesday May 28 was a mess. Probably a frequent problem, but not for me -- I had a flight out of JFK, but after cancelling my 14:15 DCA-JFK flight, they put me on flight to LGA, sat on the tarmac while defueling, landed at LGA 17:15. Then took taxi for rush hour run to JFK for 19:00 overseas flight. Requesting AA refund of tix ($150) plus taxi fare - the stress, etc is on me. Any hope on this?
Mar 31, 2017, 5:52 am
#82
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AA has a call center outside of US for US base customers?? I had called hundreds of times in the last 10 years, I may had encountered a not so helpful rep, but never experienced a call center rep outside of US. Maybe I "WAS" VERY lucky. New AA?
Mar 31, 2017, 6:23 am
#83
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Reason for cancellation of DCA-JFK "ground conditions" (weather was a factor, ATC delays, etc.)
International flight on a differnt PNR and airline (not recommended, but unavoidable in this case)
At DCA, most the AA personnel were less than helpful -- they simply read from the AA rulebook. Flights to LGA and elsewhere were being delayed left and right, and AA personnel were overwhelmed, took no initiative, etc. There was no one to talk to. I tried calling, eventually go through to a call center somewhere in the world where English was not a first language, and again got the AA rulebook with zero assistance.
Not a good performance to understate the case.
International flight on a differnt PNR and airline (not recommended, but unavoidable in this case)
At DCA, most the AA personnel were less than helpful -- they simply read from the AA rulebook. Flights to LGA and elsewhere were being delayed left and right, and AA personnel were overwhelmed, took no initiative, etc. There was no one to talk to. I tried calling, eventually go through to a call center somewhere in the world where English was not a first language, and again got the AA rulebook with zero assistance.
Not a good performance to understate the case.
In any event, why should AA refund your airfare? You accepted AA's offer of transportation to an alternate airport. If you had refused that, then I think you would be entitled to a refund for the cancelled flight.
Mar 31, 2017, 6:45 am
#84
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This happened to me on the reverse routing and AA paid for my cab to go from JFK to LGA FWIW.
Mar 31, 2017, 7:38 am
#85
Join Date: Nov 2016
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The inability of the AA staff in DCA to deal with the situation was striking. It was as if they never had passengers from a cancelled flight before and had no idea what to do. I live overseas and generally avoid domestic US flights -- anything out of the ordinary results in chaos.
Mar 31, 2017, 7:41 am
#86
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Did you or didn't you make the flight you were supposed to connect to?
Mar 31, 2017, 7:42 am
#87
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The inability of the AA staff in DCA to deal with the situation was striking. It was as if they never had passengers from a cancelled flight before and had no idea what to do. I live overseas and generally avoid domestic US flights -- anything out of the ordinary results in chaos.
Mar 31, 2017, 7:50 am
#88
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The inability of the AA staff in DCA to deal with the situation was striking. It was as if they never had passengers from a cancelled flight before and had no idea what to do. I live overseas and generally avoid domestic US flights -- anything out of the ordinary results in chaos.
Mar 31, 2017, 8:02 am
#89
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AA from DCA on Tuesday May 28 was a mess. Probably a frequent problem, but not for me -- I had a flight out of JFK, but after cancelling my 14:15 DCA-JFK flight, they put me on flight to LGA, sat on the tarmac while defueling, landed at LGA 17:15. Then took taxi for rush hour run to JFK for 19:00 overseas flight. Requesting AA refund of tix ($150) plus taxi fare - the stress, etc is on me. Any hope on this?
Mar 31, 2017, 8:08 am
#90
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