ARCHIVE: AA Awards on Cathay Pacific (2016)
#2311
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Just changed the date of my pre-devalued award ticket, ORD - HKG - BKK. I also chose RJ on HKG-BKK segment, it was on cx. Agent wanted to charge me more miles and $150 claiming that because of the carrier change. I asked for the supervisor and also she claimed that I gotta pay up but she put me on hold to double check.
30+ minutes later, she said I was right and proceeded to charge me $1.10 more for taxes.
30+ minutes later, she said I was right and proceeded to charge me $1.10 more for taxes.
Changes To Tickets With Awards That Expired On 22MAR16
Milesaaver Awards: American or All-Partner
Milesaaver Awards: American or All-Partner
Other sections clarify that other changes are, indeed allowed. But-- not to make excuses for the mess AA has made for it's agents-- in many cases the agents are only citing a section they can't be blamed for citing.
Now, WE all know what's allowed due to the sections I've posted over time and then our collective experience with same and the promises that AA made to Gary, et al as the changes were being announced.
But, finally, I understand why some agents end up giving the "wrong" answer at first.
#2312
Join Date: Feb 2013
Posts: 90
I received a voice msg from AA saying due to an equipment change, they were only flying a two cabin plane from DFW-NRT. We were in F which I booked before the devaluation. When I called them, They said I would not be credited any miles due to the involuntary downgrade to J because the new award rates are higher! What should I do?
I would love to fly anything other than AA to get me to Asia since I'm continuing to KUL, but it will be hard to find space since we are two in F and 3 in J.
I also found CX not opening up remaining f seats last summer. My husband was in F and they wouldn't open anything up to AA miles. It flew with two seats empty in f and I sat in J.
I would love to fly anything other than AA to get me to Asia since I'm continuing to KUL, but it will be hard to find space since we are two in F and 3 in J.
I also found CX not opening up remaining f seats last summer. My husband was in F and they wouldn't open anything up to AA miles. It flew with two seats empty in f and I sat in J.
#2313
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,408
I received a voice msg from AA saying due to an equipment change, they were only flying a two cabin plane from DFW-NRT. We were in F which I booked before the devaluation. When I called them, They said I would not be credited any miles due to the involuntary downgrade to J because the new award rates are higher! What should I do?
I would love to fly anything other than AA to get me to Asia since I'm continuing to KUL, but it will be hard to find space since we are two in F and 3 in J.
I also found CX not opening up remaining f seats last summer. My husband was in F and they wouldn't open anything up to AA miles. It flew with two seats empty in f and I sat in J.
I would love to fly anything other than AA to get me to Asia since I'm continuing to KUL, but it will be hard to find space since we are two in F and 3 in J.
I also found CX not opening up remaining f seats last summer. My husband was in F and they wouldn't open anything up to AA miles. It flew with two seats empty in f and I sat in J.
#2314
Join Date: Apr 2007
Location: DCA
Programs: AS MVP Gold 75K
Posts: 947
By rights (and common sense), if this flyer accepts the downgrade to J, he/she is due the mileage difference between F and J pre-devaluation. There should be no question, but (as very frequently discussed on this board), many agents don't know this/are too lazy to look into this, so one must HUACA until one gets the correct answer, or else escalate to a supervisor.
#2315
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,408
DFW-NRT is flying with refurbished 772's.
By rights (and common sense), if this flyer accepts the downgrade to J, he/she is due the mileage difference between F and J pre-devaluation. There should be no question, but (as very frequently discussed on this board), many agents don't know this/are too lazy to look into this, so one must HUACA until one gets the correct answer, or else escalate to a supervisor.
By rights (and common sense), if this flyer accepts the downgrade to J, he/she is due the mileage difference between F and J pre-devaluation. There should be no question, but (as very frequently discussed on this board), many agents don't know this/are too lazy to look into this, so one must HUACA until one gets the correct answer, or else escalate to a supervisor.
#2316
Join Date: Feb 2013
Location: Austin, Texas
Posts: 22
In the same situation:
My JFK-HKG (J) - MNL (F) route booked at pre deval F had a plane change, so now that HKG-MNL is a 2 class flight now, changing my class to J for that as well. I haven't been refunded any miles (yet), my record locator is the same, so presumably the whole route is still an "F" booking.
If an F seat opens on the JFK-HKG, will I experience push back upgrading?
If an F seat opens on the JFK-HKG, will I experience push back upgrading?
By trying to be prepared for upgrading later by calling in now and asking if I've still got an F ticket and can upgrade later, I wonder if I run the risk of them saying "it says 'F' but let me fix that" and downgrade my ticket to J.
If I didn't call in now and just waited until an F seat was available on BKK>HKG and called in and tried to upgrade to it pretending that nothing had changed, and if the whole ticket still shows as F, then perhaps they won't see anything fishy and just give me the upgrade.
Essentially, how do I know if my ticket is still 'F' without asking an AA rep?
Have you called in?
Thank ya.
#2317
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
I am in the same situation with LAX>HKG>BKK. Booked HKG>BKK pre-deval in F hoping to upgrade LAX>HKG to F in the future.
By trying to be prepared for upgrading later by calling in now and asking if I've still got an F ticket and can upgrade later, I wonder if I run the risk of them saying "it says 'F' but let me fix that" and downgrade my ticket to J.
If I didn't call in now and just waited until an F seat was available on BKK>HKG and called in and tried to upgrade to it pretending that nothing had changed, and if the whole ticket still shows as F, then perhaps they won't see anything fishy and just give me the upgrade.
Essentially, how do I know if my ticket is still 'F' without asking an AA rep?
Have you called in?
Thank ya.
By trying to be prepared for upgrading later by calling in now and asking if I've still got an F ticket and can upgrade later, I wonder if I run the risk of them saying "it says 'F' but let me fix that" and downgrade my ticket to J.
If I didn't call in now and just waited until an F seat was available on BKK>HKG and called in and tried to upgrade to it pretending that nothing had changed, and if the whole ticket still shows as F, then perhaps they won't see anything fishy and just give me the upgrade.
Essentially, how do I know if my ticket is still 'F' without asking an AA rep?
Have you called in?
Thank ya.
#2318
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 878
Make sure re-issue gets ticketed close in
I know, I know. I should have kept on top of it, but first opened up HKG-BOS a few days ago. Called AA to change from Biz to First, redeposit etc. Got to the airport this morning in HAN to find out, it hadn't been ticketed. Private messaged AA via Twitter and they said would be fine and to see agent in HKG. Well, we arrived in HKG and it was not re-ticketed and now too late. So one of us will be in F and the other will be slumming it in J
I knew better than to trust AA here, but we were having a great time in Vietnam (away from the kids for the first time in a while) and I let my guard down. Don't let it happen to you!
I knew better than to trust AA here, but we were having a great time in Vietnam (away from the kids for the first time in a while) and I let my guard down. Don't let it happen to you!
#2319
Join Date: Jul 2004
Posts: 4,517
I know, I know. I should have kept on top of it, but first opened up HKG-BOS a few days ago. Called AA to change from Biz to First, redeposit etc. Got to the airport this morning in HAN to find out, it hadn't been ticketed. Private messaged AA via Twitter and they said would be fine and to see agent in HKG. Well, we arrived in HKG and it was not re-ticketed and now too late. So one of us will be in F and the other will be slumming it in J
I knew better than to trust AA here, but we were having a great time in Vietnam (away from the kids for the first time in a while) and I let my guard down. Don't let it happen to you!
I knew better than to trust AA here, but we were having a great time in Vietnam (away from the kids for the first time in a while) and I let my guard down. Don't let it happen to you!
#2320
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 878
#2322
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
The cutoff is 4 hrs I think. Although working between AA and the oneworld, with a little help from Batman, we did get a ticket re issued just under 4 hours. But at checkin at hkg, they did have call the magical "backroom" to do something.
#2323
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Hard 4-hour cutoff for CX ticketing is no more (although still listed in a place or two, so certainly understandable if one gets quoted this, for CX in particular) but such timing obviously presents challenges no matter what carrier.
Last edited by JonNYC; Nov 20, 2016 at 7:01 am
#2324
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 878
Oh well, that seat is way too big for Mrs. AXA anyway
#2325
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,296
Was and still am having this issue and came in here to see if I was the only one. Very frustrating.