ARCHIVE: AA Awards on Cathay Pacific (2015)
Dec 23, 2015, 11:31 am
#2461
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,595
If trying to change to a later date, I would expect that to be possible
If trying to travel earlier, e.g. within a day , may be too close in for AA to be able to make the booking
Dec 23, 2015, 11:43 am
#2462
Join Date: Jul 2003
Location: Miami
Programs: AA EXP (OW EME), Hyatt Globalist
Posts: 441
Dec 23, 2015, 1:14 pm
#2463
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
If things have not changed, the cut-off time for reticketing CX flight is 4 hours before departure.
Dec 23, 2015, 1:18 pm
#2464
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Quick update on my earlier post about AA telling me CX has "control" the booking, and not allowing me to make changes.
I called back and spoke to someone else, and they took care of the change. Why are some AAgents just incompetent?
I called back and spoke to someone else, and they took care of the change. Why are some AAgents just incompetent?
Dec 23, 2015, 1:22 pm
#2465
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Perpetual mystery and one of the good reasons sites like Flyertalk exist - incompetent / clueless agents from airlines, hotels and banks are daily encounters when consumers need the help. Sad but a way of life.
Dec 23, 2015, 1:42 pm
#2466
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
CX does not accept bookings on flights when the flight departure is 4 hours or less. New bookings, or changes to ticketed bookings, will be rejected if travel is 4 hours or less prior to departure.
Dec 23, 2015, 1:56 pm
#2467
Join Date: Jul 2004
Posts: 4,536
Small point. No regs on cancellations as near as I can tell. I've cancelled CX awards after boarding has started, and always get the miles back from AA.
Dec 23, 2015, 2:01 pm
#2468
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Dec 24, 2015, 9:27 am
#2469
Join Date: Jun 2007
Programs: AA Lifetime Gold, AA Exec Plat
Posts: 715
EF is showing F2 36 hrs before flight. Does anyone know what are the chances these seats get released?
Dec 24, 2015, 10:16 am
#2470
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Awards: CX / Cathay Pacific / (inc. F and J) - questions, availability
Both seats? 3.7%
One seat? 48.2%
If another passenger cancels in the next 27.4 hours, then the odds increase to 43.8% and 73.5%, respectively.
One seat? 48.2%
If another passenger cancels in the next 27.4 hours, then the odds increase to 43.8% and 73.5%, respectively.
Dec 25, 2015, 2:30 am
#2471
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
I have an award for 2 pax in J on JFK-YVR-HKG-TPE which I need to change to go to BKK not TPE. I am Exec Platinum and am told this is not an allowed change so the agent dropped the HKG-TPE sector without charge but refused to add HKG-BKK without redepositing the award (and risking losing the award space) and suggested I could redeem a second award for HKG-BKK or buy a revenue ticket
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Just don't want to keep calling and wasting their time if they are actually correct.
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Just don't want to keep calling and wasting their time if they are actually correct.
Dec 25, 2015, 6:14 am
#2472
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,470
I am Exec Platinum and am told this is not an allowed change so the agent dropped the HKG-TPE sector without charge but refused to add HKG-BKK without redepositing the award (and risking losing the award space) and suggested I could redeem a second award for HKG-BKK or buy a revenue ticket.
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Dec 25, 2015, 6:14 am
#2473
Join Date: Sep 2009
Location: Global
Posts: 5,998
I have an award for 2 pax in J on JFK-YVR-HKG-TPE which I need to change to go to BKK not TPE. I am Exec Platinum and am told this is not an allowed change so the agent dropped the HKG-TPE sector without charge but refused to add HKG-BKK without redepositing the award (and risking losing the award space) and suggested I could redeem a second award for HKG-BKK or buy a revenue ticket
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Just don't want to keep calling and wasting their time if they are actually correct.
Anyone have any advise as to if this is a HUCA situation or if the agent was correct?
Just don't want to keep calling and wasting their time if they are actually correct.
Dec 25, 2015, 7:32 am
#2474
Join Date: Jul 2004
Posts: 4,536
Agreed. I've added/deleted segments as many as 7 times to a sole JFKHKG sector given I typically booked the longhaul @330 days and then sort out my vacation over the following several months.
Dec 25, 2015, 2:38 pm
#2475
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,200
Thanks everyone! Called back and fixed it all up. Too easy.