AA - "best airline of the year" (2017, Air Transport World)
Jan 17, 2017, 3:41 pm
#16
Moderator: American AAdvantage
Join Date: May 2000
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Mr. Parker is quoted as saying "It was another phenomenal year for American Airlines, and all the credit goes to our team,” American chairman and CEO Doug Parker said. “Our 120,000 team members completed several crucial integration milestones, launched 67 new routes, took delivery of 115 new aircraft, and much more – all while running a solid operation and taking great care of our customers.”
I'm a bit unsure how they measured the last two, given the inconsistencies and aircraft troubles (e.g. 77W) reported here and elsewhere.
I'm a bit unsure how they measured the last two, given the inconsistencies and aircraft troubles (e.g. 77W) reported here and elsewhere.
Jan 17, 2017, 3:57 pm
#17
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
I'm not sure who or what Air Transport World is but I do know that despite their name they lack anything resembling a clue about airlines and have no credibility in judging them. Domestically DL in 2016 (aside from their 2 day complete CF computer issue) was the top US airline IMO and continues to best UA and AA in service and domestic hard product. But reading the article this isn't even a US only competition, yup AA won airline of the year....and its not just US airlines. Wow. Just wow. The editors of this rag must fly Spirit twice a year and gauge their ratings on that comparison. Etihad won in 2016 and apparently we are supposed to ignore reality and try and convince ourselves that AA in anyway is close to EY in seats, food, service, lounges....anything?. Ohhh they didn't defecate in the bed during a merger...yeah that totally means they win :/
In 2016 I flew many airlines that made AA look like a poorly maintained greyhound including GA, EY, EK, SQ, QR all of which tells me this "award" is the airline version of a participation trophy.
I will say it is nice that AA is giving the employees the PS tickets though, not that many of them deserve it.
In 2016 I flew many airlines that made AA look like a poorly maintained greyhound including GA, EY, EK, SQ, QR all of which tells me this "award" is the airline version of a participation trophy.
I will say it is nice that AA is giving the employees the PS tickets though, not that many of them deserve it.
Jan 17, 2017, 5:09 pm
#18
Join Date: May 1999
Posts: 1,627
Maybe AA deserved an award for 2016, but certainly not for 2017. The elite status upgrade process appears to have broken this year - with the advance upgrade windows largely ignored, along with seating preference. They've stopped requiring IDs for active military people boarding at any time, so that anyone can now effectively cheat the boarding order. And the American Eagle carriers appear to have different onboard baggage rules so my travel experience is not seamless.
Jan 17, 2017, 6:43 pm
#20
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Pasture Pancakes and Dog Pooh Pooh. Coming from the Financial Services industry, a "Stakeholder" is nothing more than a fancy new name for shareholder or bond holder. In other words, someone who has an financial interest in profitability.PR and marketing rarely has any knowledge of their "product', doesn't use it, and will NEVER actually talk to an end user.
(Sarcasm on): As a Passenger (REVENUE), I am truly looking forward to an even lower upgrade clearance rate going forward, as I must now compete with even more employees (EXPENSE). I know what it says, but my experience is ... different. YMMV. (Sarcasm off)
Jan 17, 2017, 6:55 pm
#21
Join Date: Jul 2004
Location: SNA
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Posts: 9,239
Jan 17, 2017, 7:06 pm
#22
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Will be interested to hear how you extrapolated from your anecdotal experience to the 100,000+ worldwide AA employees.
Jan 17, 2017, 7:39 pm
#23
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
Jan 17, 2017, 8:23 pm
#24
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
Anyone giving this New American an award for anything beyond participation is [deleted] crazy.
Last edited by 869; Jan 17, 2017 at 8:23 pm Reason: Self-deleted my poor word choice to save my main mods some time
Jan 17, 2017, 8:40 pm
#25
Suspended
Join Date: Apr 2016
Programs: SkyMiles, AAdvantage, TrueBlue, Rapid Rewards, Global Entry
Posts: 204
What I find hilarious is that this ATW study rated AA the best, yet a WSJ study just released ranked AA at the very bottom. Although I have to agree with a poster from another forum, where is the "thanks" to the employees of Envoy, SkyWest, Piedmont, PSA, Republic, Air Wisconsin, Trans States, ExpressJet, Mesa, and Compass?
Jan 17, 2017, 9:31 pm
#26
Moderator: American AAdvantage
Join Date: May 2000
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Air Transport World: "Airline industry business publication, providing news, statistics and in-depth analysis of issues of concern to airline managers."
Has naught to do with passenger based rating or evaluation. It's an industry magazine.
Has naught to do with passenger based rating or evaluation. It's an industry magazine.
Jan 17, 2017, 9:35 pm
#27
Join Date: Jun 2008
Location: Everywhere you wanna be
Programs: AA EP | UA 1K
Posts: 1,657
http://www.bizjournals.com/dallas/ne...-the-year.html
To celebrate, all AA employees being given 2 confirmed roundtrip tickets anywhere in the network (NRPS), upgradable at the airport if inventory exists. Don't worry elites, they will likely be "UPGE" on the PALL list which is lower than all SWU and mileage upgrades. Still, an amazing gesture for its employees! (Unless you're already a managing director and above, which already comes with free PS travel...)
To celebrate, all AA employees being given 2 confirmed roundtrip tickets anywhere in the network (NRPS), upgradable at the airport if inventory exists. Don't worry elites, they will likely be "UPGE" on the PALL list which is lower than all SWU and mileage upgrades. Still, an amazing gesture for its employees! (Unless you're already a managing director and above, which already comes with free PS travel...)
Jan 18, 2017, 7:16 am
#28
Join Date: Feb 2006
Posts: 782
One thing to keep in mind: Air Transport World's readers view airlines much differently than Flyer Talk members do. Flyer Talk members care only about how pleasant it is to fly on an airline. Air Transport World's readers care about how profitable an airline is, and whether or not an airline will pay its bills on time. It makes sense that Air Transport World would name AA airline of the year because the merger went smoothly and AA is profitable, because this is what's most important to Air Transport World's readers.
Jan 18, 2017, 8:22 am
#29
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Exactly, which is why I find the outrage in this thread pretty hilarious. What are you all going to do, cancel your nonexistent subscriptions to Air Transport World in protest?
Jan 18, 2017, 8:34 am
#30
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
In Investment Banking/Financial Services, there is a saying that "Most senior management positions in NYC have a view of the world that stops at the east side of the Hudson River".
To keep this germaine to AA, there are two schools of thought: 1. (Old school) "Take care of your customer, and s/he will take care of you". 2. (Current day) "Bottom line, cost savings, bottom line, spread sheets, etc.".
AA has seemed to move to position #2, and is being recognized for it.