Treated horribly by AA - Challenge status duration misinformation
Jan 15, 2017, 10:30 pm
#46
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Obviously, if AA included the expiration information in an email, the person has no chance, but if the only information was verbal then it would seem to be a feasible case to a small claims court for simple contract breach
I suspect , however, that the email did contain the information and was just ignored/missed by the member
I suspect , however, that the email did contain the information and was just ignored/missed by the member
Jan 15, 2017, 10:33 pm
#47
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*if* expiration information was not provided in writing and the only information provided was verbal, then that is going to be accepted
Jan 15, 2017, 10:38 pm
#48
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Highly doubtful. Usually verbal statements have little or no effect on overriding a written contract. It doesn't need to specifically say a date as long as the contract specifies that the policies govern. If AA sent an email then that would provide a stronger case. Even then I doubt would have much luck.
Jan 16, 2017, 9:40 am
#49
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Note the OP words his post about completing the challenge in July, and nothing about the start date, which was likely before June. I called for a challenge in May and asked for a June start date.
Here's my e-mail I received
"Thank you for registering for an AAdvantage® elite status challenge.
To enjoy AAdvantage PLATINUM status through January 2018, please earn 12,500 elite qualifying miles (EQMs) between 06/17/2016 and 09/17/2016. Qualifying flights on American Airlines, American Eagle, British Airways, Finnair, Iberia, Japan Airlines and Qantas and their eligible codeshare flights count toward your challenge. "
Here's my e-mail I received
"Thank you for registering for an AAdvantage® elite status challenge.
To enjoy AAdvantage PLATINUM status through January 2018, please earn 12,500 elite qualifying miles (EQMs) between 06/17/2016 and 09/17/2016. Qualifying flights on American Airlines, American Eagle, British Airways, Finnair, Iberia, Japan Airlines and Qantas and their eligible codeshare flights count toward your challenge. "
Jan 16, 2017, 12:14 pm
#50
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Note the OP words his post about completing the challenge in July, and nothing about the start date, which was likely before June. I called for a challenge in May and asked for a June start date.
Here's my e-mail I received
"Thank you for registering for an AAdvantage® elite status challenge.
To enjoy AAdvantage PLATINUM status through January 2018, please earn 12,500 elite qualifying miles (EQMs) between 06/17/2016 and 09/17/2016. Qualifying flights on American Airlines, American Eagle, British Airways, Finnair, Iberia, Japan Airlines and Qantas and their eligible codeshare flights count toward your challenge. "
Here's my e-mail I received
"Thank you for registering for an AAdvantage® elite status challenge.
To enjoy AAdvantage PLATINUM status through January 2018, please earn 12,500 elite qualifying miles (EQMs) between 06/17/2016 and 09/17/2016. Qualifying flights on American Airlines, American Eagle, British Airways, Finnair, Iberia, Japan Airlines and Qantas and their eligible codeshare flights count toward your challenge. "
Jan 17, 2017, 11:20 pm
#51
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But there's no written contract to override. AA doesn't publish the rules for the challenge anywhere. It sounds like there's generally some indication of challenge details in e-mails sent by AA, in which case that should probably be the governing document, but it's unclear if OP received such an e-mail.
Jan 18, 2017, 8:59 am
#52
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Sep 27, 2017, 4:10 pm
#54
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Wow
on a whim I checked back in on this thread. I see many responses. My favorite is small claims court. I'm a lawyer and should have thought if that one. My email did specify it was through Jan. 2018. They simply don't care at AA. I did switch to Delta. I switched because I'm treated better and not as some misguided punishment to AA. For me It's about basic decency and professional ethics Interestingly I recently had the opportunity to suggest to a friend,who runs a large business, that's employees fly over a million miles a year combined, to switch to Delta. He did switch and I feel better. Thank you all for your advice.
Sep 27, 2017, 4:37 pm
#55
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on a whim I checked back in on this thread. I see many responses. My favorite is small claims court. I'm a lawyer and should have thought if that one. My email did specify it was through Jan. 2018. They simply don't care at AA. I did switch to Delta. I switched because I'm treated better and not as some misguided punishment to AA. For me It's about basic decency and professional ethics Interestingly I recently had the opportunity to suggest to a friend,who runs a large business, that's employees fly over a million miles a year combined, to switch to Delta. He did switch and I feel better. Thank you all for your advice.
I don't have any particular gripes about Delta's service although their frequent flier program is worse than American and isn't remotely transparent. That being said, if DL works better for you, that's a good thing.
Sep 27, 2017, 4:58 pm
#56
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Sep 27, 2017, 5:32 pm
#57
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Presumably, there's an economic or scheduling justification for switching. It's hard to believe a large business would make a major switch based on something like OP's experience and say-so. Businesses that act that way seldom remain large businesses.
Sep 27, 2017, 6:24 pm
#58
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Maybe it's just me, but something seems very fishy here. OP, could you provide a snippet of the original email AA sent you upon being accepted for the Platinum Challenge? Could you also post a snippet of you mileage statement confirming that you've commenced flying post June 15, 2016? You state in the original post that all of your flights were taken strictly to meet the challenge, so it shouldn't be hard to single them out.
Sep 27, 2017, 6:49 pm
#59
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on a whim I checked back in on this thread. I see many responses. My favorite is small claims court. I'm a lawyer and should have thought if that one. My email did specify it was through Jan. 2018. They simply don't care at AA. I did switch to Delta. I switched because I'm treated better and not as some misguided punishment to AA. For me It's about basic decency and professional ethics Interestingly I recently had the opportunity to suggest to a friend,who runs a large business, that's employees fly over a million miles a year combined, to switch to Delta. He did switch and I feel better. Thank you all for your advice.
Sep 27, 2017, 8:22 pm
#60
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I guess they didn't Know Who You Are. You're the one with the buddy who makes million-dollar business decisions based on hearsay.