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aa.com website down, glitch, bug, etc. (2020 - master thread)

aa.com website down, glitch, bug, etc. (2020 - master thread)

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Old Jan 2, 20, 3:46 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
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• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me

Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com

• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.

• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

• Drunkmuppet: Go to book flights->advanced->clearhistory.

• azsharonc: How to resolve the 400 errors in Chrome

1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.

• "Flight / Fare selected no longer available; please modify your request" common booking error

• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaρol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated

ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)

ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)

/AA Forum Moderator Team
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Old Jan 1, 17, 4:30 pm
  #1  
Moderator: American AAdvantage & TravelBuzz
Original Poster
 
Join Date: Nov 2007
Location: BOS
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aa.com website down, glitch, bug, etc. (2020 - master thread)

Welcome to the 2020 "AA.com website/app isn't working..." thread. Please see wiki above for more information. Thanks! /AA Moderators


(For reference, previous years’ threads are linked to in the Wikipost.

Last edited by JDiver; Jan 2, 20 at 12:47 pm Reason: Update
JY1024 is offline  
Old Jan 2, 20, 10:58 am
  #2  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 684
aa,com down?

Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
gene2632 is online now  
Old Jan 2, 20, 3:54 pm
  #3  
 
Join Date: Jun 2014
Location: TPA
Programs: AA Plat; Hilton Gold; Marriott Gold; IHG Gold
Posts: 2,453
Originally Posted by gene2632 View Post
Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
I just used Firefox for TPA-DFW-LAX multicity on 2020-01-16 and it quickly spit back choices.
SpammersAreScum is offline  
Old Jan 6, 20, 3:19 pm
  #4  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 304
Jan 06 at 4:15pm (Eastern) cannot log in to website or app. Anyone else?
Parkdesigner likes this.

Last edited by Uzzar; Jan 6, 20 at 3:20 pm Reason: time zone
Uzzar is offline  
Old Jan 6, 20, 3:22 pm
  #5  
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Location: Charlotte, NC
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I can’t log on either. 4:20 PM eastern time. I also just received an email that AA erroneously credited more SWUs to my account, but, has since reversed it. I’m trying to log on to see if my balance is correct.
Parkdesigner likes this.
hjmanasa is offline  
Old Jan 6, 20, 3:24 pm
  #6  
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At 1:24 PM Pacific
jtav559 is offline  
Old Jan 6, 20, 3:25 pm
  #7  
 
Join Date: Jan 2014
Posts: 357
I received the same extra SWU email, and now I can't get into my account on the web. Nor on the app.
ShortDog is offline  
Old Jan 6, 20, 3:26 pm
  #8  
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Same error as above.
FriendlySkies is offline  
Old Jan 6, 20, 3:30 pm
  #9  
 
Join Date: Aug 2004
Posts: 264
I got the email about erroneous SWU posting, but I got all correct SWU's at the end of the year. So I logged in to double-check that nothing was taken away that I rightfully earned, and unfortunately the system is down. And I'm up for a SWU on Wednesday flight that hasn't cleared yet, and hopefully they didn't wipe out the SWU I would need to get that upgrade, especially since according to my calculations, nothing was amiss in my account to begin with.
SFO voyageur is offline  
Old Jan 6, 20, 3:33 pm
  #10  
 
Join Date: Sep 2012
Location: LAX, LHR, and HKG
Programs: AA EXP, IHG Spire Elite, Marriott Gold, Avis whatsit, lover of the Parkingspot
Posts: 141
Got the same email and like hjmanasa I wanted to check my balance too!
Both app and website fail at log in currently.
Parkdesigner is offline  
Old Jan 6, 20, 3:45 pm
  #11  
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,440
I also can't log in
donotblink is offline  
Old Jan 6, 20, 3:48 pm
  #12  
 
Join Date: Jun 2002
Location: SFO/JFK/MGA
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Posts: 1,952
Originally Posted by donotblink View Post
I also can't log in
Ditto - retaliation cyber attack
Parkdesigner and Clhayes1701 like this.
zoegksf is offline  
Old Jan 6, 20, 3:52 pm
  #13  
 
Join Date: Dec 2015
Posts: 65
Me either. Same error message. Never got to see if anything extra was placed in my account. Was trying to book a flight.
machong is offline  
Old Jan 6, 20, 4:01 pm
  #14  
 
Join Date: Jan 2014
Posts: 357
Going for GreIT.
ShortDog is offline  
Old Jan 6, 20, 4:03 pm
  #15  
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Programs: AA EXP/1MM, DL PM, UA Plat, HH DIA, Hyatt Discoverist, IHG Spire/AMB, Marriott Titanium, Hertz PC
Posts: 30,067
Same issues for me, both on the app and on my laptop
CMK10 is offline  

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