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aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

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Old Jan 1, 17, 4:36 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

If the website doesn't work try the app, or vice versa.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

Drunkmuppet: Go to book flights->advanced->clearhistory.

azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)AA Forum Moderator Team
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aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

   
Old Jan 1, 17, 4:30 pm
  #1  
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Original Poster
 
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,353
aa.com website / app down, glitch, bug, etc. (2020 on - master thread)
Welcome to the 2020 "AA.com website/app isn't working..." thread. Please see wiki above for more information. Thanks! /AA Moderators


(For reference, previous years’ threads are linked to in the Wikipost.
Last edited by JDiver; Jan 2, 20 at 12:47 pm Reason: Update
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Old Jan 2, 20, 10:58 am
  #2  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 765
aa,com down?
Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
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Old Jan 2, 20, 3:54 pm
  #3  
 
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Diamond; IHG Diamond; Marriott Gold
Posts: 2,762
Originally Posted by gene2632
Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
I just used Firefox for TPA-DFW-LAX multicity on 2020-01-16 and it quickly spit back choices.
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Old Jan 6, 20, 3:19 pm
  #4  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 588
Jan 06 at 4:15pm (Eastern) cannot log in to website or app. Anyone else?
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Last edited by Uzzar; Jan 6, 20 at 3:20 pm Reason: time zone
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Old Jan 6, 20, 3:22 pm
  #5  
 
Join Date: Sep 2009
Location: Charlotte, NC
Posts: 207
I can’t log on either. 4:20 PM eastern time. I also just received an email that AA erroneously credited more SWUs to my account, but, has since reversed it. I’m trying to log on to see if my balance is correct.
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Old Jan 6, 20, 3:24 pm
  #6  
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Join Date: Jan 2013
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Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 981

At 1:24 PM Pacific
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Old Jan 6, 20, 3:25 pm
  #7  
 
Join Date: Jan 2014
Posts: 474
I received the same extra SWU email, and now I can't get into my account on the web. Nor on the app.
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Old Jan 6, 20, 3:26 pm
  #8  
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Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,329
Same error as above.
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Old Jan 6, 20, 3:30 pm
  #9  
 
Join Date: Aug 2004
Posts: 293
I got the email about erroneous SWU posting, but I got all correct SWU's at the end of the year. So I logged in to double-check that nothing was taken away that I rightfully earned, and unfortunately the system is down. And I'm up for a SWU on Wednesday flight that hasn't cleared yet, and hopefully they didn't wipe out the SWU I would need to get that upgrade, especially since according to my calculations, nothing was amiss in my account to begin with.
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Old Jan 6, 20, 3:33 pm
  #10  
 
Join Date: Sep 2012
Location: LAX and LHR
Programs: AA EXP, IHG Spire Elite
Posts: 228
Got the same email and like hjmanasa I wanted to check my balance too!
Both app and website fail at log in currently.
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Old Jan 6, 20, 3:45 pm
  #11  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,118
I also can't log in
donotblink is online now  
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Old Jan 6, 20, 3:48 pm
  #12  
 
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,038
Originally Posted by donotblink
I also can't log in
Ditto - retaliation cyber attack
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Old Jan 6, 20, 3:52 pm
  #13  
 
Join Date: Dec 2015
Posts: 69
Me either. Same error message. Never got to see if anything extra was placed in my account. Was trying to book a flight.
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Old Jan 6, 20, 4:01 pm
  #14  
 
Join Date: Jan 2014
Posts: 474
Going for GreIT.
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Old Jan 6, 20, 4:03 pm
  #15  
In Memoriam, FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Same issues for me, both on the app and on my laptop
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