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ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)

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Old Jan 1, 2017, 3:36 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

• If the website doesn't work try the app, or vice versa.

• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

• Drunkmuppet: Go to book flights->advanced->clearhistory.

• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error

• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)AA Forum Moderator Team
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ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)

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Old Jan 1, 2017, 3:30 pm
  #1  
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
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Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
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ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
Welcome to the 2020 "AA.com website/app isn't working..." thread. Please see wiki above for more information. Thanks! /AA Moderators


(For reference, previous years’ threads are linked to in the Wikipost.
Last edited by JDiver; Jan 2, 2020 at 11:47 am Reason: Update
JY1024 is offline  
Old Jan 2, 2020, 9:58 am
  #2  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
aa,com down?
Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
gene2632 is offline  
Old Jan 2, 2020, 2:54 pm
  #3  
 
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
Originally Posted by gene2632
Any one else having issues with aa.com this morning? I can log in but when I do a multi-city flight search it just spins for a few minutes and returns a try again alter error.......

With Chrome and Safari so I now it is not the browserr
I just used Firefox for TPA-DFW-LAX multicity on 2020-01-16 and it quickly spit back choices.
SpammersAreScum is offline  
Old Jan 6, 2020, 2:19 pm
  #4  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 615
Jan 06 at 4:15pm (Eastern) cannot log in to website or app. Anyone else?
Parkdesigner likes this.
Last edited by Uzzar; Jan 6, 2020 at 2:20 pm Reason: time zone
Uzzar is offline  
Old Jan 6, 2020, 2:22 pm
  #5  
 
Join Date: Sep 2009
Location: Charlotte, NC
Posts: 207
I can’t log on either. 4:20 PM eastern time. I also just received an email that AA erroneously credited more SWUs to my account, but, has since reversed it. I’m trying to log on to see if my balance is correct.
Parkdesigner likes this.
hjmanasa is offline  
Old Jan 6, 2020, 2:24 pm
  #6  
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Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008

At 1:24 PM Pacific
jtav559 is offline  
Old Jan 6, 2020, 2:25 pm
  #7  
 
Join Date: Jan 2014
Posts: 474
I received the same extra SWU email, and now I can't get into my account on the web. Nor on the app.
ShortDog is offline  
Old Jan 6, 2020, 2:26 pm
  #8  
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Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
Same error as above.
FriendlySkies is offline  
Old Jan 6, 2020, 2:30 pm
  #9  
 
Join Date: Aug 2004
Posts: 298
I got the email about erroneous SWU posting, but I got all correct SWU's at the end of the year. So I logged in to double-check that nothing was taken away that I rightfully earned, and unfortunately the system is down. And I'm up for a SWU on Wednesday flight that hasn't cleared yet, and hopefully they didn't wipe out the SWU I would need to get that upgrade, especially since according to my calculations, nothing was amiss in my account to begin with.
SFO voyageur is offline  
Old Jan 6, 2020, 2:33 pm
  #10  
 
Join Date: Sep 2012
Location: LAX and LHR
Programs: AA EXP, IHG Spire Elite, Hilton Diamond
Posts: 230
Got the same email and like hjmanasa I wanted to check my balance too!
Both app and website fail at log in currently.
Parkdesigner is offline  
Old Jan 6, 2020, 2:45 pm
  #11  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,225
I also can't log in
donotblink is offline  
Old Jan 6, 2020, 2:48 pm
  #12  
 
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Originally Posted by donotblink
I also can't log in
Ditto - retaliation cyber attack
Parkdesigner and Clhayes1701 like this.
zoegksf is offline  
Old Jan 6, 2020, 2:52 pm
  #13  
 
Join Date: Dec 2015
Posts: 72
Me either. Same error message. Never got to see if anything extra was placed in my account. Was trying to book a flight.
machong is offline  
Old Jan 6, 2020, 3:01 pm
  #14  
 
Join Date: Jan 2014
Posts: 474
Going for GreIT.
ShortDog is offline  
Old Jan 6, 2020, 3:03 pm
  #15  
In Memoriam, FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Same issues for me, both on the app and on my laptop
CMK10 is offline  



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