Jan 1, 2017, 3:36 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: Prospero

• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

• If the website doesn't work try the app, or vice versa.

• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me

Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com

• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.

• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

• Drunkmuppet: Go to book flights->advanced->clearhistory.

• azsharonc: How to resolve the 400 errors in Chrome

1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.

• "Flight / Fare selected no longer available; please modify your request" common booking error

• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)

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Nov 2, 2020, 9:40 pm

#91

N830MH

FlyerTalk Evangelist

Join Date: Nov 2005

Location: Phoenix, AZ

Programs: AA Gold AAdvantage Elite, Rapids Reward

Posts: 38,318

Guys! I just got it working again. I went on AA app. The reservation system is back on again. So now, it’s fixed! Thanks to AA. 👍🏻👍🏻

Nov 23, 2020, 3:27 am

#92

UAPremierGuy

Join Date: Apr 2006

Location: ASE

Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum

Posts: 3,357

AA's website and app appear to have been down for several hours. Sucks for all those trying to checkin to their Monday morning flights!

Nov 23, 2020, 3:34 am

#93

ISTFlyer

FlyerTalk Evangelist

Join Date: Nov 2018

Location: Istanbul, Turkey

Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold

Posts: 14,186

The AA website works fine for me ( at least booking a new flight, and MMB ) but the website loaded much slower than usual.
I can't speak about the check-in process.

Nov 29, 2020, 12:25 pm

#94

Uzzar

Join Date: Mar 2016

Programs: AA-EXP

Posts: 615

OLCI not available on website, but works in App (Intl travel)

This has now happened to me twice in the last 6 months, so might be useful information to someone. Trying to check in on the American website for international travel results in the "Please check in with an agent at the airport" message. However, I then went into the App to check in and it goes through as normal. Able to see boarding passes, etc, and now the website also says "already checked in."

Not sure why the website version doesn't allow check in, while the App does...my passport info is definitely saved correctly in both places. There was one other time that i was denied check-in for both web and app, but that was due to the dreaded SSSS.

Nov 29, 2020, 1:38 pm

#95

Stripe

Join Date: Jun 2005

Location: AUS

Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle

Posts: 6,972

I had the same thing happen with my son's reservation to DUB back in September. Blocked by the website but out of curiosity I tried the app and it went through fine. Then got back on the website and printed the BP.

Nov 29, 2020, 3:41 pm

#96

bchandler02

Join Date: Jan 2009

Location: OKC

Programs: IHG Spire, National Exec, AA Plat

Posts: 2,274

I've seen this in the past a few times.

By chance, does your name have a suffix or anything unusual besides First Middle Last?

Nov 29, 2020, 4:26 pm

#97

Uzzar

Join Date: Mar 2016

Programs: AA-EXP

Posts: 615

Quote:

Originally Posted by bchandler02

I've seen this in the past a few times.

By chance, does your name have a suffix or anything unusual besides First Middle Last?

No prefixes or suffixes for me.

Nov 29, 2020, 5:00 pm

#98

ESpen36

FlyerTalk Evangelist

Join Date: May 2002

Location: NYC, USA

Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold

Posts: 10,967

Better to use the app anyway because it can do the passport verification by scanning the e-chip in the passport. Otherwise it must be done at a kiosk or with an agent at the airport.

Nov 29, 2020, 5:05 pm

#99

flying_geek

Join Date: Aug 2011

Location: MIA, VIE and DPS

Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold

Posts: 1,132

Quote:

Originally Posted by ESpen36

Better to use the app anyway because it can do the passport verification by scanning the e-chip in the passport. Otherwise it must be done at a kiosk or with an agent at the airport.

The app can read the chip?

Nov 29, 2020, 7:45 pm

#100

DrinkSlinger

Suspended

Join Date: Nov 2020

Location: United States (mostly), New Zealand (sometimes), Sweden (now and then)

Posts: 868

Quote:

Originally Posted by flying_geek

The app can read the chip?

If your mobile device has an NFC reader, yes.
http://news.aa.com/news/news-details/2019/American-Airlines-First-to-Launch-Mobile-App-Passport-Scanning-MKG-OTH/default.aspx

Nov 29, 2020, 8:23 pm

#101

bchandler02

Join Date: Jan 2009

Location: OKC

Programs: IHG Spire, National Exec, AA Plat

Posts: 2,274

If the name doesn't match character for character when doing the mobile app with passport, that will cause it to fail. I had this problem earlier this year because of how AA handles suffixes on names.