Jan 1, 2017, 3:36 pm
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
AA Forum Moderator TeamARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
Aug 1, 2020, 3:34 pm
#76
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,212
Aug 1, 2020, 4:21 pm
#77
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
Aug 1, 2020, 6:57 pm
#78
Join Date: Apr 2011
Posts: 188
I had the same problem a few days ago. Went away after 24 hours or so.
Aug 1, 2020, 10:38 pm
#79
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
There seems to be an issue with Android. There's been issues with DL app, and a few others that I'm aware of. All popping up at same time, same issue, seems like unlikely coincidence.
Aug 2, 2020, 3:50 pm
#80
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
didn't know that but even messing around other airlines apps AA is still the only one giving me a problem....sigh
Aug 3, 2020, 1:53 pm
#81
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,226
I have a different issue on IOS where the app will lose all of my bookings. They aren't linked to my AA account (I do actually have one) as I credit to BA instead, so I have to add them all manually. Randomly but too frequently they all disappear and needed to be added in again.
Yesterday's occurrence was after putting my phone into airplane mode to fly from DFW to PHX and when I turned airplane mode off and opened the app they were all gone. Not the end of the world by any means but frustrating when you have to go and find all the record locators in e-mails to then add them back in.
Yesterday's occurrence was after putting my phone into airplane mode to fly from DFW to PHX and when I turned airplane mode off and opened the app they were all gone. Not the end of the world by any means but frustrating when you have to go and find all the record locators in e-mails to then add them back in.
Aug 3, 2020, 3:15 pm
#82
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
I didnt have any issues till VW forfed the latest Android system app on me.
Aug 3, 2020, 4:25 pm
#83
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,212
Aug 4, 2020, 7:56 am
#84
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
I have a different issue on IOS where the app will lose all of my bookings. They aren't linked to my AA account (I do actually have one) as I credit to BA instead, so I have to add them all manually. Randomly but too frequently they all disappear and needed to be added in again.
Yesterday's occurrence was after putting my phone into airplane mode to fly from DFW to PHX and when I turned airplane mode off and opened the app they were all gone. Not the end of the world by any means but frustrating when you have to go and find all the record locators in e-mails to then add them back in.
Yesterday's occurrence was after putting my phone into airplane mode to fly from DFW to PHX and when I turned airplane mode off and opened the app they were all gone. Not the end of the world by any means but frustrating when you have to go and find all the record locators in e-mails to then add them back in.
I have the exact same issue on my IPhone.
Nov 1, 2020, 10:25 pm
#85
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,310
You can't book tickets due to reservations system is down
You guys can't book a ticket on AA website or AA app on your iPhone. It won't go through. I already notify AA on Twitter and they will notify to AA team app right away. They will fix it tonight or tomorrow.
Because reservations system is down. You gotta wait for tomorrow or next few days. They will give it a chance to fixed the reservations system.
Because reservations system is down. You gotta wait for tomorrow or next few days. They will give it a chance to fixed the reservations system.
Nov 1, 2020, 10:28 pm
#86
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,531
You guys can't book a ticket on AA website or AA app on your iPhone. It won't go through. I already notify AA on Twitter and they will notify to AA team app right away. They will fix it tonight or tomorrow.
Because reservations system is down. You gotta wait for tomorrow or next few days. They will give it a chance to fixed the reservations system.
Because reservations system is down. You gotta wait for tomorrow or next few days. They will give it a chance to fixed the reservations system.
Nov 1, 2020, 10:30 pm
#87
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,310
Nov 1, 2020, 11:32 pm
#88
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
I was able to rebook 2 different tickets through the AA hotline about a few hours ago and both were ticketed within 15 minutes after the respective calls.
Although, I am not sure about bookings through the web or the mobile app.
Although, I am not sure about bookings through the web or the mobile app.
Nov 2, 2020, 12:45 pm
#89
Join Date: Jul 2006
Location: NYC
Programs: pleb
Posts: 563
can't access anything from my account page online, anyone else experiencing this right now?
Nov 2, 2020, 12:52 pm
#90
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,223
