Jan 1, 2017, 3:36 pm
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
AA Forum Moderator TeamARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
Mar 15, 2020, 3:45 pm
#46
Join Date: Sep 2014
Location: Houston, Texas
Posts: 206
Using Windows 10 and not able to book. Spinning wheel.
Mar 15, 2020, 9:00 pm
#47
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
I ended up using Matrix to find the multi city itinerary I wanted and used “book with matrix” to load my flights into AA.COM and put them on hold. I just need to call AA to make sure that I can have my original London flights and the miles+copay and additional ADP taxes fully refunded, before committing to the new flights.
A simple itinerary change, or voucher isn’t going to work here as I originally booked the flights last June for flights this April, but now I’m looking to travel July/June, so more than a year since the ticket was issues. Given the current travel ban/ flight reduction, there simply isn’t enough time to reschedule for the current ticket validity.
A simple itinerary change, or voucher isn’t going to work here as I originally booked the flights last June for flights this April, but now I’m looking to travel July/June, so more than a year since the ticket was issues. Given the current travel ban/ flight reduction, there simply isn’t enough time to reschedule for the current ticket validity.
May 3, 2020, 1:57 pm
#48
Join Date: Apr 2010
Posts: 1,546
In the iOS app I'm getting "Connection error while retrieving your reservations". On the website it rejects my password. Anyone else having issues today?
May 3, 2020, 2:26 pm
#49
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
May 6, 2020, 10:15 am
#50
Join Date: Jan 2016
Posts: 15
I can't log into any of my family's AA accounts for the past 2+ days, on my phone or computer. It says the name or password is wrong for every one. These are all saved in my browser and haven't changed. Anyone else having this problem?
May 6, 2020, 7:32 pm
#51
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
May 6, 2020, 8:25 pm
#52
Join Date: Jan 2000
Posts: 3,026
They are dealing with the Marriott breach which has had consequences for AA members. I was locked out today and had to change my AA number and reset everything.
May 24, 2020, 11:08 am
#53
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
Been unable to purchase a ticket (either $ or miles) the last 3 days.
After choosing flights and entering passenger data, I get the "This page must have taken flight" screen.
I've tried the app, safari, chrome, and IE. All the same result. very frustrating.
cleared history, not using VPN, tried 1 phone and 2 different computers
After choosing flights and entering passenger data, I get the "This page must have taken flight" screen.
I've tried the app, safari, chrome, and IE. All the same result. very frustrating.
cleared history, not using VPN, tried 1 phone and 2 different computers
May 24, 2020, 12:46 pm
#54
Join Date: May 2004
Location: HNL
Posts: 124
Website Down?
I have been trying to book a flight since this morning (Central US Time) and I keep getting an error that indicates "This page must have taken flight". Is anyone else experiencing the same issue?
May 24, 2020, 12:51 pm
#55
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
May 25, 2020, 12:31 am
#56
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Been trying to log into to my account since yesterday. www.aa.co.uk gives the error message "404: Host not found". And www.aa.com refuses to accept my log-on credentials.
Jun 9, 2020, 6:28 pm
#57
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Website completely down for anyone else? I’m getting “We're working on our site”
Jun 9, 2020, 6:30 pm
#59
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525