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aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

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Old Nov 2, 22, 1:43 am   -   Wikipost
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Last edit by: rrgg
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Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

If the website doesn't work try the app, or vice versa.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

Drunkmuppet: Go to book flights->advanced->clearhistory.

azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily

Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
/AA Forum Moderator Team
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Old Mar 15, 20, 4:45 pm
  #46  
 
Join Date: Sep 2014
Location: Houston, Texas
Posts: 188
Using Windows 10 and not able to book. Spinning wheel.
TEBraniff is offline  
Old Mar 15, 20, 10:00 pm
  #47  
 
Join Date: Apr 2016
Location: San Diego
Programs: EXP Aadvantage, but defected to BAEC
Posts: 1,178
I ended up using Matrix to find the multi city itinerary I wanted and used “book with matrix” to load my flights into AA.COM and put them on hold. I just need to call AA to make sure that I can have my original London flights and the miles+copay and additional ADP taxes fully refunded, before committing to the new flights.

A simple itinerary change, or voucher isn’t going to work here as I originally booked the flights last June for flights this April, but now I’m looking to travel July/June, so more than a year since the ticket was issues. Given the current travel ban/ flight reduction, there simply isn’t enough time to reschedule for the current ticket validity.
Reetmafreen is offline  
Old May 3, 20, 2:57 pm
  #48  
 
Join Date: Apr 2010
Posts: 1,448
In the iOS app I'm getting "Connection error while retrieving your reservations". On the website it rejects my password. Anyone else having issues today?
_kurt is offline  
Old May 3, 20, 3:26 pm
  #49  
 
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 5,894
Originally Posted by _kurt View Post
In the iOS app I'm getting "Connection error while retrieving your reservations". On the website it rejects my password. Anyone else having issues today?
I had the password issue a couple of days ago on the website. And it's saved in my browser, so who knows..
teemuflyer is online now  
Old May 6, 20, 11:15 am
  #50  
 
Join Date: Jan 2016
Posts: 15
I can't log into any of my family's AA accounts for the past 2+ days, on my phone or computer. It says the name or password is wrong for every one. These are all saved in my browser and haven't changed. Anyone else having this problem?
lasj is offline  
Old May 6, 20, 8:32 pm
  #51  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Ambassador, Hertz Gold
Posts: 2,096
Originally Posted by lasj View Post
I can't log into any of my family's AA accounts for the past 2+ days, on my phone or computer. It says the name or password is wrong for every one. These are all saved in my browser and haven't changed. Anyone else having this problem?
You might want to check out this thread. It seems like locking the account is reported by several. OTOH, my partner got the same message and just did a password reset, so may just be some glitch.
Madison Guy is offline  
Old May 6, 20, 9:25 pm
  #52  
 
Join Date: Jan 2000
Posts: 2,887
They are dealing with the Marriott breach which has had consequences for AA members. I was locked out today and had to change my AA number and reset everything.
sdix is offline  
Old May 24, 20, 12:08 pm
  #53  
 
Join Date: Sep 2008
Location: Midwest USA
Programs: BA GGL/CCR, WN A+/CP, UA SIL, DL Plat, Marriott TIT (LT), Hyatt EXPL, Hilton DIA
Posts: 1,897
Been unable to purchase a ticket (either $ or miles) the last 3 days.

After choosing flights and entering passenger data, I get the "This page must have taken flight" screen.

I've tried the app, safari, chrome, and IE. All the same result. very frustrating.

cleared history, not using VPN, tried 1 phone and 2 different computers
nachosdelux is offline  
Old May 24, 20, 1:46 pm
  #54  
pxm
 
Join Date: May 2004
Location: HNL
Posts: 114
Website Down?

I have been trying to book a flight since this morning (Central US Time) and I keep getting an error that indicates "This page must have taken flight". Is anyone else experiencing the same issue?
pxm is offline  
Old May 24, 20, 1:51 pm
  #55  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: HH Diamond, Marriott Platinum, IHG Gold, Hyatt something
Posts: 32,232
Originally Posted by pxm View Post
I have been trying to book a flight since this morning (Central US Time) and I keep getting an error that indicates "This page must have taken flight". Is anyone else experiencing the same issue?
Websites often do upgrades over the weekend.
Jaimito Cartero is offline  
Old May 25, 20, 1:31 am
  #56  
 
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. AA EXP for 1 more year, gravitating towards maintaining DL Gold
Posts: 5,280
Been trying to log into to my account since yesterday. www.aa.co.uk gives the error message "404: Host not found". And www.aa.com refuses to accept my log-on credentials.
Passmethesickbag is offline  
Old Jun 9, 20, 7:28 pm
  #57  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec Elite, Avis Presidents Club
Posts: 15,932
Website completely down for anyone else? Im getting We're working on our site
javabytes is offline  
Old Jun 9, 20, 7:30 pm
  #58  
 
Join Date: Nov 2018
Posts: 1,258
Originally Posted by javabytes View Post
Website completely down for anyone else? Im getting We're working on our site
it is down for me.
they are probably busy rolling out more enhancements
gateH15 is offline  
Old Jun 9, 20, 7:30 pm
  #59  
 
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,414
Originally Posted by javabytes View Post
Website completely down for anyone else? Im getting We're working on our site
Is for me.

It's also been spotty the last couple days.
BThumme is offline  
Old Jun 9, 20, 7:35 pm
  #60  
 
Join Date: Feb 2019
Programs: Delta. AA, National EE, HH
Posts: 139
Originally Posted by javabytes View Post
Website completely down for anyone else? Im getting We're working on our site
Same here
AZwldcats is offline  

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