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aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

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Old Nov 2, 22, 1:43 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: rrgg
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Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

If the website doesn't work try the app, or vice versa.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

Drunkmuppet: Go to book flights->advanced->clearhistory.

azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily

Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
/AA Forum Moderator Team
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Old Feb 8, 20, 12:32 am
  #31  
 
Join Date: Oct 2005
Posts: 268
Yup, down. I even tried to log in via the Australia AA site, must use the same back end. I stayed up until midnight central so Jan 4, 2021 could open up its ghost flights and see what happened to the ghost flight on Jan 3. Both 3 and 4 are still showing (usually 3 would vanish into thin air) but I can't login and called AA and the rep says those dates aren't open to him yet??!??? Trying to book a QR flight, usually I can check on BA, but I've noticed AA has some actual Qsuites availability that BA isn't showing (just not on my dates)
robr is offline  
Old Feb 8, 20, 1:14 am
  #32  
 
Join Date: Oct 2005
Posts: 268
Called AA Australia to check on some availability, was told their systems are down and they can't look anything up and nobody is giving them any idea when things will be back up
robr is offline  
Old Feb 8, 20, 3:18 am
  #33  
 
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,082
Problems to login into account

Anyone else having the same problems ?

bertheike is offline  
Old Feb 8, 20, 3:47 am
  #34  
 
Join Date: May 2007
Location: ORD
Programs: AA (current EXP, occasional PLT, 0MM); UA; DL
Posts: 6,159
System maintenance? Lets hope it gets fixed soon.

Last edited by aktchi; Feb 8, 20 at 10:59 am
aktchi is offline  
Old Feb 8, 20, 3:49 am
  #35  
 
Join Date: Nov 2018
Posts: 1,258
I cant login in the app or aa.com
gateH15 is offline  
Old Feb 8, 20, 5:00 am
  #36  
 
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA - Plat. Pro; 1W Emerald; HHonors Gold; UA dirt
Posts: 6,985
Was having issues all night. Their site really hasn't been all that well since 2/1 with -multiple- down times.
IADCAflyer is offline  
Old Feb 8, 20, 6:54 am
  #37  
 
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 500
Originally Posted by aktchi View Post
Saturday night - Sunday morning? Sounds like system maintenance.
its not Saturday night, its Friday night/ Saturday morning
aktchi likes this.
Donsyb is offline  
Old Feb 8, 20, 10:07 am
  #38  
 
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTT | IHG PLT| Hertz 5 Star | Nat'l Emerald Club EE
Posts: 1,065
Originally Posted by Donsyb View Post
its not Saturday night, its Friday night/ Saturday morning
That may depend on where you are...
aktchi likes this.
AAir_head is offline  
Old Feb 8, 20, 12:11 pm
  #39  
 
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 500
Originally Posted by AAir_head View Post
That may depend on where you are...
pretty sure it wasnt Saturday night anywhere in the world at the time 😉
robr and aktchi like this.
Donsyb is offline  
Old Mar 1, 20, 2:09 am
  #40  
 
Join Date: Apr 2005
Programs: AAdvantage EP 2.1MM; Bonvoy LT-Plat; Hyatt Globalist; Hilton Diamond
Posts: 145
Been getting an error msg on AA app cannot connect with server try again - but upon refreshing screen, it connects.

having this issue for the past month or so and cannot figure it out. Any ideas?
bl393 is offline  
Old Mar 7, 20, 10:37 pm
  #41  
 
Join Date: Aug 2003
Posts: 317
10pm , trying to purchase online a held reservation that will expire in a couple of hours.

AA.com says in bright red letters:
"We are experiencing technical difficulties and are unable to display your reservation at this time. Please try again."

I did reach a phone agent, after a 20 minute hold, and her response was, "yes our whole system is down right now." Then I'm put back on hold, and gave up after another 20 minute hold. Called Web Services, and their response was, "Every program we use to get into the reservations system is down. Call us back in the morning."

Going for greaat.
Alfonso XIV is offline  
Old Mar 14, 20, 3:28 pm
  #42  
 
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,698
Anyone able to search flights on aa.com right now? I can get to the search page, but I just get the spinning "Loading..." screen and never get the results. Eventually my session times out while it's still in the loading screen.
seigex is offline  
Old Mar 14, 20, 3:32 pm
  #43  
 
Join Date: Aug 2009
Location: ILM/STT
Programs: AA Exp, Admirals Club
Posts: 151
Originally Posted by seigex View Post
Anyone able to search flights on aa.com right now? I can get to the search page, but I just get the spinning "Loading..." screen and never get the results. Eventually my session times out while it's still in the loading screen.
I just tried the app and it worked just fine.
onanisland is offline  
Old Mar 14, 20, 4:14 pm
  #44  
 
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,698
Originally Posted by onanisland View Post
I just tried the app and it worked just fine.
weird.. thanks for checking.

EDIT: seems to be working again for me.
seigex is offline  
Old Mar 15, 20, 12:39 pm
  #45  
 
Join Date: Apr 2016
Location: San Diego
Programs: EXP Aadvantage, but defected to BAEC
Posts: 1,178
I’m also getting the spinning loading screen on most of my queries, especially on multi city searches. On the searches that do complete, flights that were there before and then go missing on the next successful search. I’m trying to find suitable flights to switch to in a July and August as it looks like my April LAX-LHR-LAX trip is about to become toast.
Reetmafreen is offline  

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