Jan 1, 2017, 3:36 pm
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
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ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
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May 7, 2022, 12:17 am
#241
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,812
It's strange as I used to never have this problem. Either the site's servers get overloaded from the recent workload and freak out or there is a bug they introduced with their latest site update that broke stuff--which sadly happens more often than not.
May 7, 2022, 5:20 am
#242
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
"Working on the site" notice again this morning. Seems to be happening a lot, along with "Calendar not working." And, of course, I really need to access the site at the moment or wait several hours to reach a phone agent.
May 7, 2022, 6:49 am
#243
Join Date: Dec 2005
Location: Scottsdale/NYC/NC & the Sky
Programs: AA Executive Platinum (3 Million Mile Club), Global Entry
Posts: 117
The "calendar not working" has been a major headache these last few days. Trying to find a few award seats at a reasonable cost and the calendar either shows not working or seems to show options that you can not book..... AGAIN.
May 7, 2022, 6:58 am
#244
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
I've started to wonder whether that's intentional.
May 7, 2022, 9:17 am
#245
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
May 7, 2022, 10:43 am
#246
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Route map was not working yesterday.
May 10, 2022, 2:40 pm
#247
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
AA.com Down
Can't log in
May 10, 2022, 2:43 pm
#248
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
Working for me
Windows 11 Build 22616.1
Chrome 101.0.4951.54
Windows 11 Build 22616.1
Chrome 101.0.4951.54
May 10, 2022, 2:45 pm
#249
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Can you log out/log in?
May 10, 2022, 2:47 pm
#250
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
May 10, 2022, 2:54 pm
#251
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
Thanks. Worked on VPN with USA IP - weird.
May 10, 2022, 3:21 pm
#252
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
May 10, 2022, 4:10 pm
#253
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,584
For me , it depends on the browser I use. Wirh firefox it is working ok and get a login page where aadvantage number, last name and password are horizontal across the page
Using Chrome I get a login page where they are vertically aligned with a box to right highlighting benefits of things such as group 6 boarding and a join for free link. When logging in here, it goes to a maintenance page
Using Chrome I get a login page where they are vertically aligned with a box to right highlighting benefits of things such as group 6 boarding and a join for free link. When logging in here, it goes to a maintenance page
May 10, 2022, 11:21 pm
#254
Join Date: Dec 2008
Location: USA
Programs: Former DL PM, current level: tin
Posts: 301
I've been going slowly crazy trying to get a flight booked. Started with a pretty straightforward open jaw international flight, but every single attempt over a span of several days results in "That fare is no longer available" and calling reservations leads to prices that are a good 600-1000 dollars higher than shown online. I've resorted to a straightforward roundtrip and having the same issues.I have no idea how I am going to book this trip without shelling out tons of extra money, which I'm sure AA is completely fine with.
May 10, 2022, 11:26 pm
#255
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,584
I've been going slowly crazy trying to get a flight booked. Started with a pretty straightforward open jaw international flight, but every single attempt over a span of several days results in "That fare is no longer available" and calling reservations leads to prices that are a good 600-1000 dollars higher than shown online. I've resorted to a straightforward roundtrip and having the same issues.I have no idea how I am going to book this trip without shelling out tons of extra money, which I'm sure AA is completely fine with.