Jan 1, 2017, 3:36 pm
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
AA Forum Moderator TeamARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)
Feb 24, 2022, 1:00 pm
#211
Join Date: Jul 2010
Location: DFW
Programs: AA EXP
Posts: 387
Yep. System is currently down.
Feb 24, 2022, 1:03 pm
#212
Join Date: Apr 2021
Programs: Frontier 100k; AA ExPlat; LATAM Black; *A Gold ; SkyTeam Elite+
Posts: 134
Been on hold in the App's chat all day.
yayyyy
yayyyy
Feb 24, 2022, 1:51 pm
#213
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,066
worked for me earlier, and just tried. Still working.
Feb 24, 2022, 1:53 pm
#214
Join Date: Apr 2021
Programs: Frontier 100k; AA ExPlat; LATAM Black; *A Gold ; SkyTeam Elite+
Posts: 134
Yea it's back now. It was down and then in-and-out. Looks stable now
Feb 24, 2022, 10:04 pm
#215
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
When I try to send an email to customer relations, I get an error message like "We're having problems now. Try again later." I've tried several times today.
update: I get this problem 100% of the time in Firefox. But I was able to send the message using Chrome
update: I get this problem 100% of the time in Firefox. But I was able to send the message using Chrome
Last edited by BigE; Feb 26, 2022 at 1:46 am Reason: update
Mar 12, 2022, 9:34 am
#216
Join Date: Feb 2011
Posts: 373
Difficulties using AA app for check-in
Flying tomorrow on AA107 LHR-JFK. Booked on BA, and yesterday I moved the flight from BA173 on Monday to AA107 tomorrow. I'm trying to use the AA app to check in. I've used verifly to for my covid test and vaccination documents, and my ESTA (just checked) is approved. It all goes well until I scan my UK passport (place the phone on the back cover), then I have to confirm my passport information and US address and it won't let me click on continue. Any idea what's going on? I've retried several times... Is it a tech bug or something else? I can't find a check-in option on desktop aa.com either. I'm just concerned it may mean I get the dreaded four S.
Mar 12, 2022, 10:14 am
#217
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
Flying tomorrow on AA107 LHR-JFK. Booked on BA, and yesterday I moved the flight from BA173 on Monday to AA107 tomorrow. I'm trying to use the AA app to check in. I've used verifly to for my covid test and vaccination documents, and my ESTA (just checked) is approved. It all goes well until I scan my UK passport (place the phone on the back cover), then I have to confirm my passport information and US address and it won't let me click on continue. Any idea what's going on? I've retried several times... Is it a tech bug or something else? I can't find a check-in option on desktop aa.com either. I'm just concerned it may mean I get the dreaded four S.
Nothing to be worried about really, not being able to OLCI for an int'l flight typically just means your docs need manual review at the airport and not that you're guaranteed to get SSSS'd.
Unable to check in online (merged posts)
Mar 12, 2022, 10:22 am
#218
Join Date: Feb 2011
Posts: 373
Who knows. Even pre-covid OLCI for international flights would maybe work 50% of the time for one reason or another. Even less so when traveling to the US. I don't even attempt it anymore when traveling internationally.
Nothing to be worried about really, not being able to OLCI for an int'l flight typically just means your docs need manual review at the airport and not that you're guaranteed to get SSSS'd.
Unable to check in online (merged posts)
Nothing to be worried about really, not being able to OLCI for an int'l flight typically just means your docs need manual review at the airport and not that you're guaranteed to get SSSS'd.
Unable to check in online (merged posts)
Mar 13, 2022, 5:45 pm
#219
Join Date: May 2018
Programs: HHonors Diamond
Posts: 24
I just flew out of LHR today and all passengers had to do in-person checkin. Kiosks and online were not working for anyone. Not sure if that was normal operation as this is first time I've been through LHR since covid started. Checkin area for AA was packed with multiple lines split up but several staff helping corral the masses. Took about 1 hour from walking into T3 to clearing security (used verifly). Not sure what the situation in T5 is like for those flights departing out of there.
Apr 11, 2022, 10:01 am
#220
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Anyone else having problems logging into the AA app?
I can log into the web page just fine but it logged me out of the app (which happens from time to time) and when I try to log back in it says that it can'tlog me in and my account will be locked after 6 unsuccessful attempts. I copied and pasted my password that's saved on my browser (where I can successfully log in) so the password is definitely correct.
Apr 11, 2022, 10:09 am
#221
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
No issues right now. Android 12.
Apr 11, 2022, 10:46 am
#222
Join Date: Nov 2014
Location: SoCal,
Programs: BAEC Gold, AA PPro
Posts: 771
Apr 14, 2022, 5:54 am
#224
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Not sure if this belongs here or in this thread: What's the stupidest, least substantive thing you can complain about?
The website doesn’t have a “swap cities” button when booking itineraries. The iPhone app does, but not the standard website. Very irritating as I usually book domestic flights as separate one ways.
The website doesn’t have a “swap cities” button when booking itineraries. The iPhone app does, but not the standard website. Very irritating as I usually book domestic flights as separate one ways.
Apr 17, 2022, 8:16 am
#225
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
AA website not working with safari
Anyone else experiencing this? Buttons not working, not loading correctly, not being able to scroll. Specifically seems to be happening when I open ticketed trips. Seems new over the past few days.
Last edited by FrankMorris; Apr 17, 2022 at 8:24 am