Jan 1, 2017, 3:36 pm
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
• If the website doesn't work try the app, or vice versa.
• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
Or use this direct link - http://downorisitjustme.com/res.php?url=aa.com
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.• Drunkmuppet: Go to book flights->advanced->clearhistory.
• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.
Servicios Web de AA.com en Espańol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily
All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".
N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
ARCHIVE: AA.com 2017 website & app down, glitch, bug, fix etc. (Consolidated
ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
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Dec 28, 2021, 6:21 pm
#181
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 626
Ive noticed too A/C not showing up right now too on Expertflyer
Dec 28, 2021, 6:52 pm
#182
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
Dec 30, 2021, 7:37 am
#183
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 457
Just called to apply a couple of SWU today again and it's still broken. Told me to call back NEXT WEEK! If I were flying in the next week and couldn't apply an upgrade I would be pissed.
AA IT going for greAAT again.
AA IT going for greAAT again.
Dec 30, 2021, 10:39 am
#184
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
I cancelled two domestic award tickets yesterday and the miles have not yet been reinstated. And three partner international wards cancelled themselves without notice and the miles to those have likewise not been reinstated. Given the current mess surrounding holiday travel I won't try to call about this for a couple of weeks but was wondering if this could be related to IT issues?
Dec 30, 2021, 10:45 am
#185
Join Date: Aug 2021
Posts: 216
I cancelled two domestic award tickets yesterday and the miles have not yet been reinstated. And three partner international wards cancelled themselves without notice and the miles to those have likewise not been reinstated. Given the current mess surrounding holiday travel I won't try to call about this for a couple of weeks but was wondering if this could be related to IT issues?
Jan 1, 2022, 7:18 pm
#186
Join Date: Jan 2008
Location: Virginia
Programs: AA Lifetime Platinum - 2M miles
Posts: 216
Erroneous Schedule Changes to 2 Award Tickets
Checked my Jan 16 award ticket to Lihue HI about 2 hrs ago and found that the flights have been changed and they have us going to Honolulu instead. So then checked our award return ticket on Mar 17 and also found significant flight changes and they us returning to ORD instead of MKE.
What the heck is going on with the AA system??
I am waiting for a return phone call from AA - estimated to be over 4 hr wait.
What the heck is going on with the AA system??
I am waiting for a return phone call from AA - estimated to be over 4 hr wait.
Jan 1, 2022, 9:57 pm
#187
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Is the site having issues? AA.bomb won't do anything for me. First I thought it's because I'm on a cruise ship but everything else works properly.
Jan 2, 2022, 8:18 am
#188
Join Date: Oct 2019
Posts: 253
The airlines are a total mess. My relative has been stuck third day in a row of being cancelled and literally nothing to rebook them on between pretty decent sized cities on AA. Nothing all full from rebookings. Hold times are insane and the last call back happened on time but they must be over capacity and it couldn't connect. Total mess. The website has no options to rebook
My other relative took Amtrak in a private room and arrived right on time. Everyone laughed it was so so slow but she beat AA easily and much more peaceful then three days of cancellations and now no way to get home. They simply don't have the capacity to rebook these people now from all these days of cancellations
My other relative took Amtrak in a private room and arrived right on time. Everyone laughed it was so so slow but she beat AA easily and much more peaceful then three days of cancellations and now no way to get home. They simply don't have the capacity to rebook these people now from all these days of cancellations
Jan 5, 2022, 12:56 pm
#189
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
About an hour ago I cancelled a flight I had booked for April (there was a significant and undesirable schedule change, so rethinking the trip). I still haven't received an email confirming the cancellation, and there is no flight or trip credit in my wallet. If I search using the ticket number the website doesn't pull anything up either. Is this functionality just not working right now? I'm tempted to just wait and see if it resolves itself, then call tomorrow if there's still nothing.
Jan 5, 2022, 1:14 pm
#190
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
About an hour ago I cancelled a flight I had booked for April (there was a significant and undesirable schedule change, so rethinking the trip). I still haven't received an email confirming the cancellation, and there is no flight or trip credit in my wallet. If I search using the ticket number the website doesn't pull anything up either. Is this functionality just not working right now? I'm tempted to just wait and see if it resolves itself, then call tomorrow if there's still nothing.
Jan 5, 2022, 1:20 pm
#191
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
Would that just show up in the mail one day or something like that? I don't totally hate the paper vouchers (although 6 of them...ouch!) but would be nice to know if that's what is happening
Jan 5, 2022, 1:23 pm
#192
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
My case was a trip originating in the UK for 3 passengers, 2 of whom are minors with UK passports; total ticket paid for by me. So maybe that caused the system to freak.
Jan 11, 2022, 8:37 am
#193
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Change trip name in app/online?
Most of my flights have connections, and all of my flights are showing up online or in the app such as this: "ABQ/DFW" even though I'm really going to Tampa. When I have 5 trips coming up and they're all showing up as "ABQ/DFW" is becomes pretty obvious pretty quickly that that's a horrible way of organizing information. With Southwest, I can rename a trip, so it would appear as "Tampa" rather than "ABQ/DFW" - is there a similar way of doing this, or otherwise displaying information differently?
Jan 11, 2022, 8:47 am
#194
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,662
Most of my flights have connections, and all of my flights are showing up online or in the app such as this: "ABQ/DFW" even though I'm really going to Tampa. When I have 5 trips coming up and they're all showing up as "ABQ/DFW" is becomes pretty obvious pretty quickly that that's a horrible way of organizing information. With Southwest, I can rename a trip, so it would appear as "Tampa" rather than "ABQ/DFW" - is there a similar way of doing this, or otherwise displaying information differently?
Feb 2, 2022, 11:46 am
#195
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
AA app not displaying account info
Is anyone else having this problem? I just updated the app (apparently that was a mistake) The main page of the app shows my account and my miles but if I go to see the detailed account information I get an error.
This all works fine in the mobile website -- it's only the app that shows this error, and only since I updated.
This all works fine in the mobile website -- it's only the app that shows this error, and only since I updated.