ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
May 15, 2019, 2:29 pm
#92
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Website and app are erroring on log in.
May 15, 2019, 2:34 pm
#93
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
May 15, 2019, 2:55 pm
#96
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Seems to be working for me... But I'm ex-USA at the moment... In Santo Domingo, DR. Checking on changing flights.
May 15, 2019, 3:03 pm
#97
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
May 15, 2019, 3:15 pm
#98
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
May 29, 2019, 10:37 am
#99
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Pulling up any itinerary on aa.com seems to result in
The proxy server could not handle the request GET /reservation/selectReservationSubmit.do.
Reason: Error reading from remote server
Proxy Error
The proxy server received an invalid response from an upstream server.The proxy server could not handle the request GET /reservation/selectReservationSubmit.do.
Reason: Error reading from remote server
Jul 1, 2019, 8:38 am
#100
Join Date: Jun 2012
Posts: 336
Travel Insurance Verification
I submitted several Trip Insurance Verification requests on aa.com for several flights 7 days ago. One international flight was cancelled, and two other flights I was re-booked on were delayed. I also submitted a request on behalf of my husband. I requested this information so that my insurance will have verification of the cancelled flight, and also what time our final flight landed (as some policies have benefited based on how many hours you were late).
Out of the several requests, the only response I got was verification that my original domestic portion of the final leg was canceled (the flight itself was not canceled, but of course my ticket was because my first flight had been canceled).
In the past, the letters have given specific flight numbers, cause of delay, etc. Although I filled in the form correctly with flight number and city, etc., their response only stated that my domestic leg had been canceled, no mention of the actual flight that had truly been canceled (the first, international leg).
I resubmitted the request several days ago, but have not heard back. Any advice is most appreciated!
THANKS!
Out of the several requests, the only response I got was verification that my original domestic portion of the final leg was canceled (the flight itself was not canceled, but of course my ticket was because my first flight had been canceled).
In the past, the letters have given specific flight numbers, cause of delay, etc. Although I filled in the form correctly with flight number and city, etc., their response only stated that my domestic leg had been canceled, no mention of the actual flight that had truly been canceled (the first, international leg).
I resubmitted the request several days ago, but have not heard back. Any advice is most appreciated!
THANKS!
Jul 8, 2019, 8:06 am
#101
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Trying to book a ticket on Google Chrome and once I get past the enter passengers page:
HTTP ERROR 400
This page isn’t working
If the problem continues, contact the site owner.HTTP ERROR 400
Jul 8, 2019, 8:10 am
#102
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
I have been having the same problems with Chrome on my work computer. Had to use Edge. Thought it was just my computer. Try clearing aa.com cookies as that often causes issues in Chrome.
Jul 9, 2019, 1:17 pm
#103
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
Sep 7, 2019, 11:54 pm
#104
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
AA.com is down
Looks like trying to sign in on aa.com results in an error message right now :-(
Sep 8, 2019, 1:18 am
#105
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,503
Not unusual for aa.com website maintenance to occur late Saturday night impacting some functionality.