ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
Apr 24, 2019, 12:12 am
#61
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 831
Is anyone else seeing their award miles showing as 0? The activity page is displaying the following error:
Unable to display some information
Our system is having trouble. Please check back later.
Apr 26, 2019, 10:16 am
#62
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
I made a reservation yesterday and put it on hold. Now all I see on the aa.com website is "You do not have any current reservations". There is now way to search for a reservation by PNR.
I can see the reservation on the app.
I need to make a change, so need to go through the website. I have been on hold waiting for the AA webservices line for over a half hour.
Any ideas?
I can see the reservation on the app.
I need to make a change, so need to go through the website. I have been on hold waiting for the AA webservices line for over a half hour.
Any ideas?
Apr 26, 2019, 10:24 am
#63
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,587
I made a reservation yesterday and put it on hold. Now all I see on the aa.com website is "You do not have any current reservations". There is now way to search for a reservation by PNR.
I can see the reservation on the app.
I need to make a change, so need to go through the website. I have been on hold waiting for the AA webservices line for over a half hour.
Any ideas?
I can see the reservation on the app.
I need to make a change, so need to go through the website. I have been on hold waiting for the AA webservices line for over a half hour.
Any ideas?
Apr 26, 2019, 10:38 am
#64
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
Apr 26, 2019, 10:45 am
#65
Join Date: Jun 2012
Posts: 336
QueenOfCoach,
Have you tried entering your trip details without being logged in, entering name and record locator?
Have you tried entering your trip details without being logged in, entering name and record locator?
Apr 26, 2019, 10:57 am
#66
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
Apr 26, 2019, 11:01 am
#67
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,587
Apr 29, 2019, 11:27 am
#68
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,810
Anyone else having issues accessing their PNRs to view or change them?
Apr 29, 2019, 11:29 am
#70
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
Apr 29, 2019, 11:30 am
#71
Join Date: Sep 2018
Location: DSM
Programs: AA EXP
Posts: 109
We are experiencing technical difficulties and are unable to display your reservation at this time.
Please try again.
Website and Android app, same thing.
Apr 29, 2019, 11:41 am
#72
Join Date: Jan 2011
Programs: CX Diamond, AA EXP & 2M, SQ PPS, DL Diamond
Posts: 59
AA systemwide issues due to Sabre outage - 29 Apr 2019 [now operational]
Can’t print at kiosk and mobile pass can’t be read at security right now. Have to get paper
Lol @ AA collecting extra first $ at kiosks if they can’t keep their systems up.
Lol @ AA collecting extra first $ at kiosks if they can’t keep their systems up.
Apr 29, 2019, 11:43 am
#73
Join Date: Nov 2012
Location: Anywhere
Programs: AA EXP
Posts: 674
I don't think it's just CLT. Can't check-in or view seats on website or app.
Apr 29, 2019, 11:43 am
#74
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,223
Looks like Sabre is down too, you can't load reservations on the AA website.
Apr 29, 2019, 11:46 am
#75
Join Date: Apr 2019
Location: MCO-TPA
Programs: AA EXP, UA, B6, DL, Bonvoy Lifetime Platinum, Hilton, National
Posts: 196
GA here at CMH says it is “systemwide”
