ARCHIVE: aa.com 2019 website down, glitch, bug, etc. (consolidated)
Feb 18, 2019, 11:58 am
#31
Join Date: Nov 2007
Posts: 104
Yeah. I encountered the same error message "Our system is having trouble" even for paying the award ticket put on hold already since yesterday afternoon. It doesn't matter whether it is AA metal or not. Hope they will restore it soon so I don't have to call AA agent to ticket it and pay the reservation fee.
Feb 18, 2019, 1:58 pm
#32
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
It seems to be working fine now. I can view search results (although I didn't try booking bc based on the miles required, I decided to book with Alaska mies anyway)
Feb 18, 2019, 11:17 pm
#33
Join Date: Nov 2007
Posts: 104
I can finally ticket an AA award travel this evening
Feb 27, 2019, 1:02 pm
#34
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Since last night I can't see my itinerary except award tickets...
It says "Our system is having trouble. Please wait a few moments and try again."
The same thing happens to my partner's account also.
Does anybody having the same issue?
It says "Our system is having trouble. Please wait a few moments and try again."
The same thing happens to my partner's account also.
Does anybody having the same issue?
Feb 27, 2019, 2:05 pm
#35
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
I've had this all day on two itineraries only. Correlation != causation, but those are the only two itineraries I have that have SWU requests.
Feb 27, 2019, 3:12 pm
#36
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
Feb 28, 2019, 1:33 am
#37
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Same here. Can't access SWU requested PNR via web. Only app.
Feb 28, 2019, 7:47 am
#38
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
Same. My 2 other itineraries in paid J are accessible.
The ony I have in PE with an SWU keeps giving me the "Oops" page in both the app and online when I try to manage the reservation.
I called the EXP line thinking (as normally is the case) that the SWU had cleared but needed to be pushed through. She said it had not, and everything was normal on her end. Odd.
The ony I have in PE with an SWU keeps giving me the "Oops" page in both the app and online when I try to manage the reservation.
I called the EXP line thinking (as normally is the case) that the SWU had cleared but needed to be pushed through. She said it had not, and everything was normal on her end. Odd.
Mar 8, 2019, 12:53 pm
#39
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
I'm now getting "Something went wrong. Please fix the error." on updating passenger information for upcoming award travel flights -- except there's nothing indicating anything missing or wrong. This is on AA.com, not the app.
(this is on Chrome)
(this is on Chrome)
Mar 26, 2019, 8:51 am
#40
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
I couldn't find a 2019 version of this thread, but I currently can't get into any of my reservations.
I'm getting this error:
We are experiencing technical difficulties and are unable to display your reservation at this time. Please try again.
I'm getting this error:
We are experiencing technical difficulties and are unable to display your reservation at this time. Please try again.
Mar 26, 2019, 9:02 am
#41
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Update: I also noticed that ExpertFlyer is disconnected from Sabre. It says "An error has occurred while connecting with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."
Mar 26, 2019, 9:18 am
#42
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,928
I’m at the airport - all of AA is offline. Can’t scan boarding passes.
Apr 14, 2019, 2:13 pm
#43
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,968
Looks like AA website is down (at least for me). Can't see my reservations on phone or website. Perfect timing with a flight I have in 2 hours that's been delayed.
Apr 14, 2019, 3:00 pm
#45
Join Date: Jul 2007
Location: SFO
Programs: United 1kMM; AA EX Plat, Hilton Diamond and SPG Plat
Posts: 2,014