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[2017 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

[2017 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

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Welcome to the 2017 "NEWBIE LOUNGE"
Ask Your Consolidated / Combined AA Questions Here (flame free)
MODERATOR GUIDEPOST:
(This post can only be edited by moderators.)



Welcome to the Newbie Lounge!
Welcome to Flyertalk!

The Newbie Lounge is a place for newer and less experienced members to ask their questions about American Airlines and the AAdvantage program and have answered by our more experienced and knowledgeable members. Feel free to ask any question related to American Airlines and AAdvantage here.

NOTE: This is a "flame free" thread; flaming, personal criticism for "failing to search" etc. is not allowed (if posted, the post will be summarily deleted, the poster subject to sanctions).

Advanced questions posed by veteran FT users may be moved and / or merged into existing master or GUIDE threads, most of which have Wikiposts at the top of the page that contain summaries of important information.

We volunteer Moderators monitor this "lounge" thread to assist you as well. When browsing the fora, look at the page tops of the various forums. There will be a menu, and often "sticky" threads, and threads with header "wiki posts" (created and maintained by the FlyerTalk community) with important information relating to that forum / topic.

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We're glad you've chosen to join the Flyertalk frequent flyer community!

Your American Airlines | AAdvantage Forum Moderation Team,

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Q. How can I find information more easily than reading through all the threads? Now that I'm here, what do I do next?

Check out the following resources:

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Forum basics: Now that the new AA has become by some measures "the world's largest airline", this new, combined has become a "mega-forum", very large, very active - and theoretically very difficult to find information and easy to lose one's place. Having to search for and sort through dozens - or more - of threads on baggage, airports, minimum connect times or the like could soon become unproductive and discouraging.

To prevent this from occurring, please note we try to:

Keep a few "sticky" threads: such as GUIDE posts, OSO / IROPS, etc. for urgent and quick reference, such as basic "where do I find" reasons

Keep threads to specific topics: Prevent information fragmentation and loss by consolidating questions, answers and discussion of one topic contained in one thread. (This also honors those members who have already shared valuable information and experiences.)

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NOTE: The older AA NEWBIE LOUNGE post thread is here

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Old Aug 4, 17, 9:25 am
  #1471  
 
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 861
Originally Posted by NYCommuter View Post
I'm not new, just perhaps really dense, with this basic question:

I booked a ticket (regular coach) a few months ago, cancelled the ticket before the trip and still have the confirmation code. When I look up my reservations on AA.com, it shows the trip as "Cancelled", but states that the reservation cannot be located and will be removed from the list.

Can't I apply the value of a cancelled ticket (upon payment of the $200 change fee) to a new ticket? Can that be done online, or do I have to call AA? I am Platinum, if that makes a difference.

Thanks!
You'll need the ticket number, not the old confirmation code. Put your new reservation on hold online, then call in to get it ticketed
jay_dubya is offline  
Old Aug 4, 17, 10:48 am
  #1472  
 
Join Date: Jun 2014
Location: TPA
Programs: AA Plat; Marriott Gold; IHG Gold
Posts: 2,298
Originally Posted by pandaperth View Post
I guess the reason no one has answered this is because none of us AA frequent flyers know the rules of the AS frequent flyer programme

Probably you should find the information yourself on the AS web site, or ask in the AS form

(My guess is that you will get only the point to point distance)
I have seen posts on the AS forum stating that you do indeed only earn AAA-CCC miles on an AAA-BBB-CCC flight, the same as with AA.
SpammersAreScum is offline  
Old Aug 4, 17, 5:23 pm
  #1473  
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Join Date: Jun 1999
Location: MIA
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Originally Posted by chivas69 View Post
I just called the (german) hotline to upgrade a domestic flight by paying the fare difference, but the agent also wanted to charge me 170 EUR (200 USD) change fee. No other changes requested, only the upsell. Is that correct?
I'm new to AAdvantage but I just did this on a ticket in the US and was not charged the $200 change fee. I had to wait until it was ticketed (about 3 hours) to call in to upfee, upfare, upsell, I made sure not to say "upgrade" to not confuse the agent. I called before the 24 hour window was up, I'm not sure if this is a requirement or not.
Traveller is offline  
Old Aug 4, 17, 6:14 pm
  #1474  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,081
Originally Posted by chivas69 View Post
I just called the (german) hotline to upgrade a domestic flight by paying the fare difference, but the agent also wanted to charge me 170 EUR (200 USD) change fee. No other changes requested, only the upsell. Is that correct?
As others have said, AA does not normally charge anything other than the fare increase and possible differences in taxes for an upfare.
JDiver is offline  
Old Aug 4, 17, 11:19 pm
  #1475  
 
Join Date: Jul 2013
Location: DEN, LAS, SIN
Programs: AA CK
Posts: 931
I'm a bit puzzled. I've tried to get both myself and +1 on the upgrade list for an upcoming international flight. To do so, I wanted to burn a SWU plus miles + copay, since I'm out of SWU. That's apparently not possible. We are on one PNR. The only way, according to the agent, would be to split our PNR thus decreasing her chances to get upgraded in the first place?

Is the only way to apply for 2x miles + copay?
ckx2 is offline  
Old Aug 5, 17, 7:43 am
  #1476  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,789
U did it correctly. However, u could have called AA and had them push through the ticket and do the upfare at the same time.

Originally Posted by Traveller View Post
I'm new to AAdvantage but I just did this on a ticket in the US and was not charged the $200 change fee. I had to wait until it was ticketed (about 3 hours) to call in to upfee, upfare, upsell, I made sure not to say "upgrade" to not confuse the agent. I called before the 24 hour window was up, I'm not sure if this is a requirement or not.
AAExecPlatFlier is offline  
Old Aug 5, 17, 8:09 am
  #1477  
erm
 
Join Date: Apr 2003
Location: Bradenton, FL
Programs: Marriott, southwest, AA
Posts: 8
I am flying ( with spouse) international (economy) AMS to BDL with a 3 hr layover in PHL. I have AA Citi platinum select card but no airline status. Is there any way to get lounge access in PHL? My apologies but I did use the search function and looked on the AA website. If there is no way to access AC are there any other types of lounge passes I might purchase for one day access. Thanks for any help you can give.
erm is offline  
Old Aug 5, 17, 9:37 am
  #1478  
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Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 13,052
Originally Posted by erm View Post
I am flying ( with spouse) international (economy) AMS to BDL with a 3 hr layover in PHL. I have AA Citi platinum select card but no airline status. Is there any way to get lounge access in PHL? My apologies but I did use the search function and looked on the AA website. If there is no way to access AC are there any other types of lounge passes I might purchase for one day access. Thanks for any help you can give.
You can buy a day pass when you get there for $59/person.

When are you traveling? There's an Amex Centurion lounge scheduled to open there later this year; a day pass there will be $50 if you have any Amex card, and will likely be a much nicer experience than the Admirals Club.
swag is offline  
Old Aug 5, 17, 7:22 pm
  #1479  
erm
 
Join Date: Apr 2003
Location: Bradenton, FL
Programs: Marriott, southwest, AA
Posts: 8
Thanks, Swag.
erm is offline  
Old Aug 5, 17, 9:14 pm
  #1480  
Moderator: American AAdvantage & TravelBuzz
Original Poster
 
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, SPG Plat
Posts: 9,782
Originally Posted by erm View Post
I am flying ( with spouse) international (economy) AMS to BDL with a 3 hr layover in PHL. I have AA Citi platinum select card but no airline status. Is there any way to get lounge access in PHL? My apologies but I did use the search function and looked on the AA website. If there is no way to access AC are there any other types of lounge passes I might purchase for one day access. Thanks for any help you can give.
Here's the page on the AA website: https://www.aa.com/i18n/travel-info/...membership.jsp

As you'll see, AA can choose to not sell one-day passes in the lounges where there is extensive renovation work, as space/amenities tend to be reduced.

swag already mentioned the Amex Plat/Centurion option. Any chance you have a credit card or membership that gives you access to Priority Pass lounges? It's not a true "lounge," per se, but there is a Minute Suites facility available in PHL.
JY1024 is offline  
Old Aug 6, 17, 2:24 am
  #1481  
 
Join Date: Aug 2015
Location: Jerusalem
Programs: ba gold
Posts: 100
Is there any rhyme or reason for aa charging $40 more for ba yq than ba itself on the same flights
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Last edited by a mirrer; Aug 6, 17 at 2:35 am
a mirrer is offline  
Old Aug 6, 17, 12:48 pm
  #1482  
 
Join Date: Sep 2005
Location: Philadelphia
Programs: Aadvantage, SPG
Posts: 53
If a plane has Wifi, does this mean that videos on demand are free?
uyman is offline  
Old Aug 6, 17, 3:54 pm
  #1483  
 
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL Platinum
Posts: 345
Delay for Phone Award tickets

Is it normal for points to not deduct and no confirmation email to come through right away on an international AA award booked over the phone? I'm also not yet seeing any charge on my credit card.

Hesitant to call again because I got lucky and didn't get charged the phone ticketing fee by the agent. I know there are delays with things ticketing, but thought I'd get some sort of email or be able to see the pending status in my AA account.

Thanks!

Last edited by ElliottMB; Aug 6, 17 at 4:08 pm
ElliottMB is offline  
Old Aug 6, 17, 8:22 pm
  #1484  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,081
Originally Posted by ElliottMB View Post
Is it normal for points to not deduct and no confirmation email to come through right away on an international AA award booked over the phone? I'm also not yet seeing any charge on my credit card.

Hesitant to call again because I got lucky and didn't get charged the phone ticketing fee by the agent. I know there are delays with things ticketing, but thought I'd get some sort of email or be able to see the pending status in my AA account.

Thanks!
It is possible for an award to go into a queue for ticketing. Did the agent give you a PNR? I'd try looking up the ONR on aa.com.


Originally Posted by uyman View Post
If a plane has Wifi, does this mean that videos on demand are free?
If the aircraft has an on-board WiFi server that uses the Gogo Entertainment app, the IFE is free. This server has no external connection capabilities.
JDiver is offline  
Old Aug 7, 17, 12:19 am
  #1485  
 
Join Date: Sep 2005
Location: Philadelphia
Programs: Aadvantage, SPG
Posts: 53
Thanks again!!
uyman is offline  

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