LHR T-3 Immigration Fast Track questions, discussion (master thd)
May 12, 2016, 8:56 am
#47
Join Date: Feb 2014
Location: BNA
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I had an FA on CLT to LHR tell me I should have received one at check in because they don't hand them out on the plane. On LAX to SYD (and on return), they had them on board. (And I may have grabbed a couple extra when they were sitting on the snack bar to help me not run out in instances where they're not giving them). Perhaps they're shifting where you get the cards? With CX, it's always at check in.
Last edited by thecurtisw; May 12, 2016 at 8:58 am Reason: addition
May 12, 2016, 9:28 am
#48
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
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The website shows that AA should have fast track.
http://www.heathrow.com/airport-guid...ces/fast-track
Perhaps someone who feels like challenging them could print this out and see what they say when presented with this link + an AA J/F boarding pass.
http://www.heathrow.com/airport-guid...ces/fast-track
Perhaps someone who feels like challenging them could print this out and see what they say when presented with this link + an AA J/F boarding pass.
May 12, 2016, 9:55 am
#49
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Support this Tweet please:
https://twitter.com/foosion/status/730787326390046720
https://twitter.com/foosion/status/730787326390046720
Specifically, AA used to hand out cards to LHR premium pax to use fast track immigration. Has that stopped?
May 12, 2016, 10:12 am
#50
Join Date: Feb 2009
Location: SEA
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The website shows that AA should have fast track.
http://www.heathrow.com/airport-guid...ces/fast-track
Perhaps someone who feels like challenging them could print this out and see what they say when presented with this link + an AA J/F boarding pass.
http://www.heathrow.com/airport-guid...ces/fast-track
Perhaps someone who feels like challenging them could print this out and see what they say when presented with this link + an AA J/F boarding pass.
"Fast Track arrivals is available to Premium Class passengers and invited top tier frequent flyers. Please be aware that cabin eligibility criteria will vary between airlines,passengers are advised to check with an airline representative on approach or upon arrival at Heathrow."
Last edited by JDiver; May 12, 2016 at 3:20 pm Reason: Unnecessary and inaccurate characterization deleted
May 12, 2016, 1:09 pm
#52
Join Date: Nov 2009
Location: Austin
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Posts: 6,086
Typical passive voice Brit speak in this statement full of enough qualifiers to give all the wiggle room necessary. LHR should be more consistent with this, they aren't at all ambiguous about the extra taxes charged to premium class passengers who use LHR.
"Fast Track arrivals is available to Premium Class passengers and invited top tier frequent flyers. Please be aware that cabin eligibility criteria will vary between airlines,passengers are advised to check with an airline representative on approach or upon arrival at Heathrow."
"Fast Track arrivals is available to Premium Class passengers and invited top tier frequent flyers. Please be aware that cabin eligibility criteria will vary between airlines,passengers are advised to check with an airline representative on approach or upon arrival at Heathrow."
May 12, 2016, 1:51 pm
#53
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May 12, 2016, 1:52 pm
#54
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I sent a Tweet, but the unsatisfying "we haven't heard about this, check with a flight attendant or at the airport" response was underwhelming.
Cheers.
May 12, 2016, 2:02 pm
#55
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
The latter are security check lines, whereas Arrivals is an Immigration Fast Track, thus in the case of AA at LHR, reserved for J and F pax only by default, although I'm sure a FA would hand over the Fast Track pass to an EXP asking for one even if they flew in Y..
May 12, 2016, 2:05 pm
#56
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Location: SEA
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My own experience was in being denied entry for both Connections and Arrivals without the specific invitation in both Security and Immigration, while traveling in business class on both BA and AA.
If you don't have the invitation, you are at the mercy of an open ended statement on a web site saying you MAY be entitled to something.
May 12, 2016, 2:11 pm
#57
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Cheers.
May 12, 2016, 2:52 pm
#59
Join Date: Feb 2009
Location: SEA
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The fundamental issue here is that the cards are not consistently provided on-board the aircraft, if they were, there would be no issue in gaining access, with the card there is no question, without the card: YMMV.
Last edited by transportbiz; May 13, 2016 at 12:16 pm
May 12, 2016, 3:07 pm
#60
Join Date: Dec 2003
Location: NYC
Posts: 6,425
Arguing with the person guarding the fast track immigration lane about policy does not seem productive, even if you have the LHR web page and it is unambiguous.
FWIW, I agree with brp on the meaning of "available".
AA's twitter team does not seem to have yet responded to Jon's tweet or to http://www.flyertalk.com/forum/26615213-post21.html, although they did promise to look into the issue.
FWIW, I agree with brp on the meaning of "available".
AA's twitter team does not seem to have yet responded to Jon's tweet or to http://www.flyertalk.com/forum/26615213-post21.html, although they did promise to look into the issue.