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Please help. On LAX-HKG now And About to miss connection in HKG

Please help. On LAX-HKG now And About to miss connection in HKG

Old Nov 21, 16, 7:32 pm
  #31  
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Originally Posted by formeraa View Post
Yes, but I would never have booked a 1 hour connection. But it's already said and done.
If your choice is between a 1+ hour connection and a 5.5 hour connection, you book the shorter one and hope for the best.
But of course, then you don't go and purchase a separate ticket after that without understanding the not insignificant risks (compounded by the horrendous reliability of this flight -- ExpertFlyer showing average delay of 135 minutes)

It looks like same-say one-way fares from CGK to DPS on AirAsia are only US$40-50. So shouldn't be that big of a deal to rebook that. Definitely worth the risk given the substantial price differential vs. flying straight to DPS per the OP.
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Old Nov 21, 16, 7:35 pm
  #32  
 
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Originally Posted by Shareholder View Post
Not sure why AA or CX would rebook to DPS since the ticket is only valid to CGK.
Because CX are often quite accommodating of these things. Whether they will be willing/able to do it on an AA ticket is another matter.
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Old Nov 21, 16, 7:52 pm
  #33  
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In addition, I believe that in certain unusual cases, in which pax have very quick connections, CX ground staff might have negotiated with the airport authority for permission to facilitate sterile arrivals escorts directly to connecting flights (bypassing transit security checkpoints), since passport control/entry is not required--ALL flights out of HKG are international flights.

I almost made use of this program on my last connection through HKG. I was inbound from Vietnam and connecting through HKG to Canada. There was barely an hour to connect and I was worried about making the connection. There were others on board who had only 15-20 minutes. When we came down the ramp to the arrivals level, an army of CX agents was waiting for us, and they whisked the 15-20-minute connectors off in an electric cart. I approached one of them and inquired about my 60-minute connection, and he said "oh, you have enough time to go through transit security and go upstairs to the gate."

I took that to mean that others might not have time to do transit security. In those cases, I hypothesize that CX agents would escort those pax on the ARRIVALS level to the gate of their connecting flight, up the arrivals ramp (against the normal flow), and directly onto the aircraft. Maybe they would do some kind of makeshift manual security check to replace the checkpoint security. Again, this is just my speculation....not confirmed.
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Old Nov 21, 16, 8:14 pm
  #34  
 
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Originally Posted by Shareholder View Post
Not sure why AA or CX would rebook to DPS since the ticket is only valid to CGK.
AA has done this for me before. I didn't make my flight from ORD->PIT on a delayed LHR->ORD flight (2 hour delay), but my final destination was actually PHL on a different airline. AA rebooked me to PHL from ORD.

I don't know if it mattered, but I did make it to the gate 12 minutes before departure, but they already closed the door because they didn't think I could make it. I was not happy and let them know it in a calm manner. I don't know if that had an affect and they felt sorry for me.

It was a MR back when they did a DEQM from PIT.
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Old Nov 21, 16, 11:33 pm
  #35  
 
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I assume OP has bags checked to CGK? In that case I don't see the logic in booking a HKG-DPS flight on your own. I would not expect CX to forward the bags to DPS when you're ticketed (with AA/CX) to CGK. There are literally flights every 20 minutes from CGK to DPS so either plead your case with AirAsia or buy new tickets for cheap. There's a Sheraton close to CGK which usually has reasonable rates (especially if you have SPG points to burn) so that may be a good option for your overnight in Jakarta. Good luck and enjoy Bali!

And ignore the obnoxious posters above who said "I wouldn't book a one hour connection at HKG" or "of course I'd pay $1000 more to fly to DPS". 99% of reasonable humans (my wife and I included) would do exactly as you did. One hour connections are generally easy at HKG. AA's inability to ever operate a 77W on schedule is the problem. And that 1000 per ticket goes a long way in Bali!

Last edited by no1cub17; Nov 22, 16 at 7:33 am
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Old Nov 22, 16, 8:18 am
  #36  
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Originally Posted by formeraa View Post
Yes, but I would never have booked a 1 hour connection. But it's already said and done.
If that's a legal connection in HKG, and the alternative is 5+ hours, I can see where I'd go ahead and do it. HKG is usually an easy airport to navigate.

That said, I might then leave a lot of extra slack on the Air Asia ticket. But who knows what exactly the options were: it's possible I might have just taken all of the risks knowing I'd have to improvise a solution if things went wrong. Guessing a new Air Asia ticket wouldn't break the bank anyway...

Looking forward to hearing what happened. Since the OP has gone quiet, maybe that's a good sign. He's on a plane without wifi...not spending a whole day in HK with wifi...
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Old Nov 22, 16, 8:46 am
  #37  
 
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OP let us know what happened. Good luck.
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Old Nov 22, 16, 12:45 pm
  #38  
 
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If they hold the flight for you, you will be met at the gate and escorted. If CX have rebooked you, you may be met at the gate and provided with new BPs.

If you are not met at the gate at HKG, then go to the transfer desk (you're going to have to go through transit security in order to get up to departures, anyway, and the transfer desks are right there. CX has priority queues at transfer desks.).

Once you're rebooked on CX you can deal with Air Asia for the CGK DPS portion.
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Old Nov 22, 16, 1:25 pm
  #39  
 
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Originally Posted by 1010101 View Post
Because CX are often quite accommodating of these things. Whether they will be willing/able to do it on an AA ticket is another matter.
CX is accommodating when it is their fault. In the OP case it is AA that is fully responsible for LAX-HKG delay and the consequences. If the cost of HKG-CGK and HGK-DPS to AA is about the same (it is about the same distance wise) and the seats are available, I do not see a reason why not to reroute to DPS!
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Old Nov 22, 16, 1:39 pm
  #40  
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Originally Posted by Alex_I View Post
CX is accommodating when it is their fault. In the OP case it is AA that is fully responsible for LAX-HKG delay and the consequences. If the cost of HKG-CGK and HGK-DPS to AA is about the same (it is about the same distance wise) and the seats are available, I do not see a reason why not to reroute to DPS!
I think you'd have a better shot at asking for a favor if the 2nd PNR was also Oneworld and not an LCC.

Although OW rules no longer require 2-PNR protection like they used to, that's a scenario where the EXP desk could probably do you a favor and give you "old rules" treatment. With an Air Asia ticket, it seems a lot less likely. That's a much bigger favor to ask...from Oneworld's perspective, a whole new ticket...
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Old Nov 22, 16, 5:05 pm
  #41  
 
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Originally Posted by pinniped View Post
I think you'd have a better shot at asking for a favor if the 2nd PNR was also Oneworld and not an LCC.

Although OW rules no longer require 2-PNR protection like they used to, that's a scenario where the EXP desk could probably do you a favor and give you "old rules" treatment. With an Air Asia ticket, it seems a lot less likely. That's a much bigger favor to ask...from Oneworld's perspective, a whole new ticket...
I've gotten another carrier (DL, a few years ago) to change my ticket to a different destination a few years ago due to a schedule change - so anything is possible. You don't know until you ask - definitely worth a shot to ask to be reaccommodated on a flight to DPS, especially as the delay was within AA's control.
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Old Nov 22, 16, 6:36 pm
  #42  
 
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Originally Posted by pinniped View Post
I'd have done the same thing. So would a lot of people here.

Originally Posted by formeraa View Post
Yes, but I would never have booked a 1 hour connection. But it's already said and done.

Originally Posted by ijgordon View Post
If your choice is between a 1+ hour connection and a 5.5 hour connection, you book the shorter one and hope for the best. But of course, then you don't go and purchase a separate ticket after that without understanding the not insignificant risks (compounded by the horrendous reliability of this flight -- ExpertFlyer showing average delay of 135 minutes)

Sorry, but I just don't understand why an experienced traveler would set himself up for such a stressful start to a 10+ day vacation to Bali with his S.O.

A one-hour connection in HKG flying from LAX on AA? Ludicrous! Especially this time of year when the headwinds can be monstrous. Always assume you're going to be an hour late and there won't be a problem.

If you're an EXP flying J, then slow down and relax in Cathay's Pier F lounge. Take a shower, have a nice meal, some Champagne, and then it will be time for your next flight.

If you're flying solo on a MR then roll the dice. But this scenario is just asking for trouble.

No sympathy here...
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Old Nov 22, 16, 7:28 pm
  #43  
 
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What a stinking mess! Gives me a headache just thinking about it. Hopefully he gets it resolved without too much pain.
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Old Nov 22, 16, 7:31 pm
  #44  
 
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A few weeks ago, I had something similar to the OP. Same LAX-HKG with the same connection to CGK. I had also booked an AirAsia flight (to Bangkok) upon arrival into CGK, but with a long connection in CGK.

Of course, the LAX-HKG was late and there was an agent greeting my flight with the names of half a dozen people who were going to misconnect on to CGK. Looking back, it was going to be a very tight connection but I may have made it if I rushed. Instead, I asked the agent greeting my flight, and she responded that "Your CGK flight is already closed" which I think was an invention of her mind. In any event, I followed her instructions and waited with her until all mis-connecting passengers deplaned.

We were marched together to the transit desk, where some of us were rebooked to CGK with a six-hour connection, while others were booked on later flights.

I thought I had something going for me, since my itinerary was booked as an open jaw, arrival into CGK and departure from BKK. I made a claim that arriving into CGK late would make that a trip in vain, and could they just send me directly to Bangkok? The agent at the transit desk made a phone call and came back saying, "No." I called the EXP desk in the US, and they also said, "No." I was able to find an AirAsia flight straight from HKG to Bangkok that was not very expensive. I called AA again and asked them to just remove the HKG-CGK segment, as it was useless to me after missing the connection. They seemed to have no problem with this, and so I skipped CGK altogether.

I was thinking that they might have helped me a bit by sending me direct to Bangkok from HKG, but that seemed to be a tough one to get authorized.
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Old Nov 22, 16, 8:07 pm
  #45  
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Originally Posted by macabus View Post
A one-hour connection in HKG flying from LAX on AA? Ludicrous! Especially this time of year when the headwinds can be monstrous. Always assume you're going to be an hour late and there won't be a problem.

If you're an EXP flying J, then slow down and relax in Cathay's Pier F lounge. Take a shower, have a nice meal, some Champagne, and then it will be time for your next flight.
There is really little concern about getting to CGK as AA will gladly rebook OP onto CX in J (terms does state next cabin of service if originally booked cabin is not available). I think the mistake the OP made was booking AirAsia to DPS on the same day he arrives in CGK. Probably should have booked the next day and just relax at a hotel for one night in CGK.

That is what we did when we went to Medan last year.
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