Jun 10, 2017, 4:53 pm
Last edit by: JDiver
Priority List (“PALL”) Changes
Upgrade Priority Change to Status, Rolling 365 Day EQD Began 20 May 2017
Upgrade Priority Change to Status, Rolling 365 Day EQD Began 20 May 2017
Upgrade priority is now based on Status held first, then by rolling Elite Qualifying Dollar spend over the last 365 days within upgrade types; see below. See this thread.
"New Upgrade Priority Link to Gary Leff, View From the Wing 16 May 2017
Upgrades are currently prioritized by elite status and then time of request."
As of May 20 upgrade prioritization is:
- Elite status
- Concierge Key
- Executive Platinum
- Platinum Pro
- Platinum
- Gold
- Upgrade type
- Miles and copay award upgrades and systemwide upgrades (SWU)
- 500 mile upgrades on purchased tickets
- 500 mile upgrades on upgrade eligible awards)
- Elite qualifying dollars in the past 12 months
- Booking class
- Time of request"
No- or lower status companion and effect on upgrade position
WAIT LIST, SAME PNR: Prior to upgrade request going to airport list
- 500 mile / UDU: lower status passenger "borrows" higher status
- SWU, Miles & Copay, Business Extra: lower status passenger "borrows" higher status. (BX is unsure, stated as least of priorities, likely to up D-24 only)
- Award travel: lower status passenger "borrows" higher status
WAIT LIST, SEPARATE PNR: Prior to upgrade request going to airport list
- 500 mile / UDU: lower status passenger "borrows" higher status IF PNRs "linked"
- SWU, Miles & Copay, Business Extra: lower status passenger DOES NOT "borrow" higher status under any circumstance
- Award travel: lower status passenger "borrows" higher status IF PNRs "linked"
AIRPORT LIST, SAME PNR:
- 500 mile / UDU: lower status passenger "borrows" higher status
- SWU, Miles & Copay, Business Extra: lower status passenger "borrows" higher status. (BX is unsure, but is least of priorities, likely to up D-24 only)
- Award travel: lower status passenger "borrows" higher status
AIRPORT LIST, SEPARATE PNR:
- 500 mile / UDU: lower status passenger "borrows" higher status IF PNRs "linked"
- SWU, Miles & Copay, Business Extra: lower status passenger DOES NOT "borrow" higher status under any circumstance
- Award travel: lower status passenger "borrows" higher status IF PNRs "linked"
NOTES:
- Traveling companion 500 mile upgrades (even for those pax using UDU) "stickers" must pull from higher status passenger's account.
- Lower status passenger previously "borrowing" higher status may require human processing at the airport to re-establish "borrowed status" linkage
(Companion information thanks to DW)
Updated 8 June 2017 by JDiver
Elite companions inherit Priority List “PALL” upgrade sponsor status (Jan 2017)
Nov 13, 2016, 9:12 am
#31
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Like many have mentioned already up thread, I was under the impression that this was already the case, UNTIL the flight went under airport control. Perhaps the companion priority will now be preserved all the way through to boarding.
Nov 13, 2016, 9:42 am
#32
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
Relative to domestic sticker upgrades, I think the problem we had on game day was just that the software didn't carry the policy over to airport. I never had a problem asking a GA to re-attach my companion to my status and becoming 1 & 2 instead of 1 & 12, or whatever.
This just makes life easier
This just makes life easier
Nov 13, 2016, 9:47 am
#33
Join Date: Aug 2004
Location: SFO
Programs: UA 1K, AA Plat, AS MVPG
Posts: 287
In four recent instances, my non-status companion was always listed immediately after me on the PALL list, and we got the upgrades every time. Maybe I've just been lucky with gate agents intervening to re-sort the list, but I'm skeptical -- since I've seen this at T-4, when the upgrade list first becomes available via the app.
So .. make of that what you wish!
So .. make of that what you wish!
Nov 13, 2016, 9:56 am
#34
Join Date: Feb 2013
Location: Atlanta, GA
Programs: AAdvantage Platinum; Hilton Diamond
Posts: 239
Last question addressed (speculatively) just upthread: http://www.flyertalk.com/forum/27471865-post14.html
Nov 13, 2016, 11:10 am
#35
Suspended
Original Poster
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Nov 13, 2016, 11:35 am
#38
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
In four recent instances, my non-status companion was always listed immediately after me on the PALL list, and we got the upgrades every time. Maybe I've just been lucky with gate agents intervening to re-sort the list, but I'm skeptical -- since I've seen this at T-4, when the upgrade list first becomes available via the app.
So .. make of that what you wish!
So .. make of that what you wish!
Hence it has been better if your companion was non-Elite.
Having the lower level Elite added back to the status of the higher Elite required manual process. At an AC - the agents know how to do it. But at a small airport (PSP for example), where the agents are contract employees they don't know how to do it and they say it is not possible.
Hopefully these changes fixes all this.
Nov 13, 2016, 4:19 pm
#40
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Nov 14, 2016, 10:17 am
#41
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
I, for one, am glad they are finally fixing this. To me, this was a big bug in the upgrade program.
Nov 17, 2016, 2:33 pm
#42
Join Date: Jul 2007
Location: Myrtle Beach, SC
Programs: AA - Exec Plat, HHonors - Diamond, IHG - Spire, Hertz President Circle
Posts: 187
I sure hope this applies to SWU's. Twice in the past year when the SWU didn't clear before the airport, I would see myself as #1 on the upgrade list and my companion like #6 or 7.
With this change I would hope/expect the companion priority to be that of right below myself.
With this change I would hope/expect the companion priority to be that of right below myself.
Nov 17, 2016, 5:52 pm
#43
Join Date: Aug 2004
Location: SFO
Programs: UA 1K, AA Plat, AS MVPG
Posts: 287
Well that is very interesting and news to me! Thanks for the clarification.
Dec 2, 2016, 11:07 am
#45
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
E.g. I saw a decorated Purple Heart WW II veteran at the gate, spoke to the GA making him my traveling companion. He jumped the list and got the single available seat with my stickers. Hate me.
(He'd never flown in F before, was en route to his daughter's home after his house had been lost to the Midwest floods, soon after losing his wife. His daughter happened to be in a training I gave weeks later, she recognized me as he'd pointed me out to her at the airport and told me this had been a huge experience for him at a time he was despondent from his losses.)
And soon now CK will trump EP; later in 2017, within status tier upgrade priority will be by rolling EQD spend, to boot.