Oct 4, 2016, 2:14 pm
Last edit by: JDiver
Printing Receipts and Obtaining Ticket Numbers
Ticket numbers for AA begin with "001" and are found in your emailed e-ticket and in your printed receipt. You may find it difficult to find it on Awards. One easy way to get your ticket number if your PNR is current is to Direct Message @AmericanAir on Twitter.
These can be used to check ticket status or request refunds on https://prefunds.aa.com/refunds/.
For awards you will not see the print receipt option in your PNR. For most other ticketed trips booked on AA.com, or using AA, you will see the option toward the bottom of the PNR.
LukasVIE has found a nice workaround:
(paraphrased for more general use)
Here is how you will get your e-ticket number:
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab (or current tab) in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number.
Here is how you will get your e-ticket number:
1.Open your award reservation on AA.com
2.Copy and paste this link in a new tab (or current tab) in your browser (do it with right click as Flyertalk truncates hyperlinks)
https://www.aa.com/reservation/print...raryReceipt.do
3. Press enter and execute the link. You should see a receipt with e-ticket number.
And:
For AA bookings with interline segments, accessing/e-mailing the e-ticket receipt through Amadeus might be a good option. With the Amadeus record locator, the following sites will print the current AA receipt (arguably in a better format than AA itself provides:
http://www.amadeus.com.tw/eitr/default.aspx (Chinese language site, enter PNR in first box, last name in second box, etkt pops up moments after clicking go)
http://eticket.qatarairways.com/eTic...rentrypage.jsf (click the schedule change box before hitting process ticket)
http://www.amadeus.com.tw/eitr/default.aspx (Chinese language site, enter PNR in first box, last name in second box, etkt pops up moments after clicking go)
http://eticket.qatarairways.com/eTic...rentrypage.jsf (click the schedule change box before hitting process ticket)
Your ticket number can be found on your credit card bill. Just look at your credit card billing on line after the ticket status is "Ticketed". It's a 13-digit number starting with 001 for AA.
Print Itinerary and Receipt, & How do I find ticket number?
Oct 10, 2016, 10:31 am
#61
FlyerTalk Evangelist
Join Date: Feb 2005
Posts: 10,947
I recently booked some flights on American and have noticed that while the email and my account on American show the flights as ticketed I do not have the email that shows the actual ticket number. I think in the past I have received an email with ticket numbers. My understanding that having the ticket numbers can be important if there are issues with the reservation. What is other experience and how does one get the ticket numbers from American.
Oct 11, 2016, 10:31 pm
#63
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
Dec 2, 2016, 4:35 pm
#65
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
AA.com no longer showing award ticket receipt is a big problem
I know there is a thread that mentions that some ticket receipts no longer show on AA.com - but I think this is significant enough to have its own thread.
Issue - traveled on a PNR reward with 2 people with two rewards:
- QF domestic to Asia, then Asia to USA.
- Ticket was booked 11 months in advance and reissued 4 months later due to schedule changes.
BUT one of us could not check in at QF domestic, since QF said there was no ticket for the second passenger.
- Had to go to a QF ticket agent and agent knew we had one passenger with missing ticket (I asked why didn't you call - said not QF responsibility)
- QF said you would have to call AA to resolve and pay for the ticket.
- But I knew miles had been taken out for both tickets and taxes paid for both. AA.com doesn't allow you to see statements 11 months back.
Called AA and was on the phone for 1.5 hours. AA was able to go through the record and resolve that miles and taxes had been paid for the second ticket. But during reissue - AA had not reissued the second ticket.
- Issue was resolved
BUT - all this could have been avoided if AA allowed you to see your ticket receipt online - then you could see if both passengers had a ticket number on the ticket line of the receipt and if one was missing.
CONCLUSION:
For tickets will no receipt showing, I would call AA a day or two before departure to get your ticket numbers for all passengers in the PNR.
I would even call AA say once a month in advance to confirm ticket numbers.
I would call for all segments that are not connecting.
Why does AA mask ticket receipt?
Issue - traveled on a PNR reward with 2 people with two rewards:
- QF domestic to Asia, then Asia to USA.
- Ticket was booked 11 months in advance and reissued 4 months later due to schedule changes.
BUT one of us could not check in at QF domestic, since QF said there was no ticket for the second passenger.
- Had to go to a QF ticket agent and agent knew we had one passenger with missing ticket (I asked why didn't you call - said not QF responsibility)
- QF said you would have to call AA to resolve and pay for the ticket.
- But I knew miles had been taken out for both tickets and taxes paid for both. AA.com doesn't allow you to see statements 11 months back.
Called AA and was on the phone for 1.5 hours. AA was able to go through the record and resolve that miles and taxes had been paid for the second ticket. But during reissue - AA had not reissued the second ticket.
- Issue was resolved
BUT - all this could have been avoided if AA allowed you to see your ticket receipt online - then you could see if both passengers had a ticket number on the ticket line of the receipt and if one was missing.
CONCLUSION:
For tickets will no receipt showing, I would call AA a day or two before departure to get your ticket numbers for all passengers in the PNR.
I would even call AA say once a month in advance to confirm ticket numbers.
I would call for all segments that are not connecting.
Why does AA mask ticket receipt?
Dec 2, 2016, 5:25 pm
#66
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Cova, didn't you receive an emailed receipt with the ticket number(s) and also showing the amount of taxes, etc., along with form of payment? I always do on award redemptions.
Dec 2, 2016, 6:36 pm
#67
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
The issue is - why doesn't AA.com show the ticket receipt for rewards?
Dec 2, 2016, 8:08 pm
#68
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I even see my post back in October, where I was trying to print my receipts and could not. If displayed this could have avoided the major inconvenience I had.
Nevertheless - I will be calling frequently in the future for any rewards to reconfirm ticket numbers. This is just going to tie up EXP agents until AA fixes this.
Nevertheless - I will be calling frequently in the future for any rewards to reconfirm ticket numbers. This is just going to tie up EXP agents until AA fixes this.
Dec 2, 2016, 8:13 pm
#69
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Put in this link with your award reservation open and it should pull up the receipt page:
https://www.aa.com/reservation/print...raryReceipt.do
https://www.aa.com/reservation/print...raryReceipt.do
This Thread link should be put on a wiki or sticky.
Jan 21, 2017, 3:26 am
#71
Join Date: Dec 2006
Posts: 66
Put in this link with your award reservation open and it should pull up the receipt page:
https://www.aa.com/reservation/print...raryReceipt.do
https://www.aa.com/reservation/print...raryReceipt.do
Last edited by liveinsydney; Jan 21, 2017 at 3:44 am Reason: wrong info
Apr 7, 2017, 7:33 pm
#72
Join Date: Apr 2017
Posts: 1
Apr 7, 2017, 7:46 pm
#73
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,593
Welcome to FT!
Apr 8, 2017, 12:10 am
#74
Join Date: Jan 2008
Location: Melbourne
Programs: QF WP
Posts: 188
There is a provision on the reservation page to print the trip but no provision to print or find the receipt and or eticket numbers.
Trying to find what used to be simple is no hugely difficult!!!...another enhancement !!
Last edited by pyffii; Apr 8, 2017 at 12:22 am
Apr 8, 2017, 12:09 pm
#75
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Tried the link but AA came up with "page has taken flight " !!
There is a provision on the reservation page to print the trip but no provision to print or find the receipt and or eticket numbers.
Trying to find what used to be simple is no hugely difficult!!!...another enhancement !!
There is a provision on the reservation page to print the trip but no provision to print or find the receipt and or eticket numbers.
Trying to find what used to be simple is no hugely difficult!!!...another enhancement !!