AA LAX-HKG 777-300ER / 77W discussion, issues, etc.
Dec 27, 2017, 8:57 pm
#1066
Join Date: Aug 2015
Location: Chicago, IL
Programs: Delta Platinum Medallion, Bonvoy Platinum, HH Gold
Posts: 184
Yikes!
Hope everyone got to where they needed to be quickly.
I've flown 192/193 a few times now in J and I have to say that, each time, I am more and more impressed.
Sure, there isn't the refined service you get on CX, but for the price, this flight is hard to beat. Same with HKG-DFW, which I just flew for the first time last week...food was restaurant quality, which shocked me (it hasn't been bad to/from LAX, but I wouldn't say it blew me away). Still wish they'd upgrade their wines and champagne but really am enjoying my trans-Pac flights on the AA 777-300. And after NRT-ORD in October on the 787, I'll definitely be routing exclusively through HKG to hop on those 777s...
Hope everyone got to where they needed to be quickly.
I've flown 192/193 a few times now in J and I have to say that, each time, I am more and more impressed.
Sure, there isn't the refined service you get on CX, but for the price, this flight is hard to beat. Same with HKG-DFW, which I just flew for the first time last week...food was restaurant quality, which shocked me (it hasn't been bad to/from LAX, but I wouldn't say it blew me away). Still wish they'd upgrade their wines and champagne but really am enjoying my trans-Pac flights on the AA 777-300. And after NRT-ORD in October on the 787, I'll definitely be routing exclusively through HKG to hop on those 777s...
Dec 27, 2017, 10:16 pm
#1067
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Flying LAX to HKG in F (upgraded from J with a systemwide) in about a week's time. Couple of questions:
1. The option to select my meal is not showing-up on-line. Normal?
2. What champagne are they serving in F these days?
1. The option to select my meal is not showing-up on-line. Normal?
2. What champagne are they serving in F these days?
Dec 31, 2017, 9:04 am
#1068
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
Same for my flight in J in late January - there were some reports in the LAX catering issues thread about preordering still not working on some flights, not sure if that could be the reason...
Jan 1, 2018, 6:44 pm
#1070
Join Date: Dec 2013
Posts: 3,504
It seems like they are doing some sort of maintenance on the airplane for 193 on Sat, 1/13 since I am not able to see the seat map at the moment on AA.com. I tried looking at ExpertFlyer as well and was not able to view the seat map. Hopefully this issue gets resolved soon since I cannot see how many seats are available in J.
Jan 1, 2018, 8:52 pm
#1071
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
I flew on this route just before Xmas. No pre-orders on LAX-HKG given catering issues. AA is currently substituting QF catering (served on AA china) and I thought it was pretty good. There is a standard printed menu with the offerings, unlike previous reports that said it was a photocopy. On the return, HKG-LAX, it is normal catering and pre-orders are available as usual.
Jan 3, 2018, 3:08 am
#1072
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
I flew on this route just before Xmas. No pre-orders on LAX-HKG given catering issues. AA is currently substituting QF catering (served on AA china) and I thought it was pretty good. There is a standard printed menu with the offerings, unlike previous reports that said it was a photocopy. On the return, HKG-LAX, it is normal catering and pre-orders are available as usual.
Jan 3, 2018, 3:42 pm
#1073
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Just getting marching orders that it's most likely that I'm going back to HKG sooner than expected as early as next week.
Only "bad" thing I recall from my trips last month for LAX-HKG-LAX flights was that the J staff were much more busier crushing ice during boarding (seated in J) then they rushed the PDB service before we departed. I recall boarding both legs of the flights and the FA were busy chipping away at ice for some reason. I almost fell asleep before departures before we were push-backed before PDB service began.
Will be interesting to see if my January flights are the same as I'm now expecting to be on the SFO-LAX-HKG-LAX-SFO route for a few moths in 2018.
Only "bad" thing I recall from my trips last month for LAX-HKG-LAX flights was that the J staff were much more busier crushing ice during boarding (seated in J) then they rushed the PDB service before we departed. I recall boarding both legs of the flights and the FA were busy chipping away at ice for some reason. I almost fell asleep before departures before we were push-backed before PDB service began.
Will be interesting to see if my January flights are the same as I'm now expecting to be on the SFO-LAX-HKG-LAX-SFO route for a few moths in 2018.
Jan 3, 2018, 4:16 pm
#1074
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Just getting marching orders that it's most likely that I'm going back to HKG sooner than expected as early as next week.
Only "bad" thing I recall from my trips last month for LAX-HKG-LAX flights was that the J staff were much more busier crushing ice during boarding (seated in J) then they rushed the PDB service before we departed. I recall boarding both legs of the flights and the FA were busy chipping away at ice for some reason. I almost fell asleep before departures before we were push-backed before PDB service began.
Will be interesting to see if my January flights are the same as I'm now expecting to be on the SFO-LAX-HKG-LAX-SFO route for a few moths in 2018.
Only "bad" thing I recall from my trips last month for LAX-HKG-LAX flights was that the J staff were much more busier crushing ice during boarding (seated in J) then they rushed the PDB service before we departed. I recall boarding both legs of the flights and the FA were busy chipping away at ice for some reason. I almost fell asleep before departures before we were push-backed before PDB service began.
Will be interesting to see if my January flights are the same as I'm now expecting to be on the SFO-LAX-HKG-LAX-SFO route for a few moths in 2018.
Jan 3, 2018, 11:32 pm
#1075
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Jan 4, 2018, 8:57 am
#1076
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
You take care too, my friend!
Jan 4, 2018, 1:48 pm
#1077
Join Date: Aug 2015
Location: Chicago, IL
Programs: Delta Platinum Medallion, Bonvoy Platinum, HH Gold
Posts: 184
Just flew AA193 yesterday...3J was a great seat, as usual.
Still very happy with the seat, overall, in terms of privacy and comfort and storage, and the new mattress pad, duvet, and pillow are great.
However...the new Casper pajamas are TERRIBLE - they do not breathe at all and are scratchy. Bring the old ones back!
The catering out of LAX was terrible. We got no menus, and the flights attendants came around asking, "Beef, fish, chicken, or veggie?" without any idea of preparation, sides, etc.., - clearly, they are still struggling to figure things out at LAX on this front. The purser I spoke with was great during the whole flight (he seemed to be working the J mini-cabin and did a great job calming down one woman sitting next to me who simply was not happy about the catering issue...she demanded a first class meal and the purser went out of his way to make her happy) and I shared my support as I know they are frustrated by this issue, too. One good point of the catering was the breakfast: veggie and cheese frittata.
Lanson champagne continues to be "meh" overall.
My connection in HKG to BKK was on a CX A350...all I can say about that is WOW.
Purser encouraged me to write to AA about the issues...he asked if I was emailed ahead of time about the catering SNAFU I might experience as he understood that management would be emailing all ticketed, paid J and F customers about it - when I told him I had not been emailed, he told me to ask for some kind of compensation. I am not sure I'll do that (first world problem...) but considering this was a $4,000 r/t ticket, it was a disappointing experience.
Still very happy with the seat, overall, in terms of privacy and comfort and storage, and the new mattress pad, duvet, and pillow are great.
However...the new Casper pajamas are TERRIBLE - they do not breathe at all and are scratchy. Bring the old ones back!
The catering out of LAX was terrible. We got no menus, and the flights attendants came around asking, "Beef, fish, chicken, or veggie?" without any idea of preparation, sides, etc.., - clearly, they are still struggling to figure things out at LAX on this front. The purser I spoke with was great during the whole flight (he seemed to be working the J mini-cabin and did a great job calming down one woman sitting next to me who simply was not happy about the catering issue...she demanded a first class meal and the purser went out of his way to make her happy) and I shared my support as I know they are frustrated by this issue, too. One good point of the catering was the breakfast: veggie and cheese frittata.
Lanson champagne continues to be "meh" overall.
My connection in HKG to BKK was on a CX A350...all I can say about that is WOW.
Purser encouraged me to write to AA about the issues...he asked if I was emailed ahead of time about the catering SNAFU I might experience as he understood that management would be emailing all ticketed, paid J and F customers about it - when I told him I had not been emailed, he told me to ask for some kind of compensation. I am not sure I'll do that (first world problem...) but considering this was a $4,000 r/t ticket, it was a disappointing experience.
Jan 4, 2018, 6:36 pm
#1078
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Purser encouraged me to write to AA about the issues...he asked if I was emailed ahead of time about the catering SNAFU I might experience as he understood that management would be emailing all ticketed, paid J and F customers about it - when I told him I had not been emailed, he told me to ask for some kind of compensation. I am not sure I'll do that (first world problem...) but considering this was a $4,000 r/t ticket, it was a disappointing experience.
Jan 5, 2018, 7:15 pm
#1079
Join Date: Aug 2015
Location: Chicago, IL
Programs: Delta Platinum Medallion, Bonvoy Platinum, HH Gold
Posts: 184